Technical Support Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Support for Juniper’s Campus & Data-Center products (EX, QFX & QFabric) in a highly dynamic TAC (Technical Assistance Center) environment. Responsibilities include troubleshooting complex network issues, customer advocacy, problem escalation, and working with newer technologies.

Job Responsibility:

Work in a highly dynamic TAC (Technical Assistance Center) environment with high focus on customer satisfaction
Determine problems quickly and deliver a remarkable customer experience
Act as customer advocate for timely resolution of problems, understanding the environment/network and impact on business
Take ownership for problem resolution, problem reproduction and escalation
Be a team player, flexible to work on weekends/holidays as per the business requirement
Be a fast learner and keep pace with newer technologies.

Requirements:

B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
Support for Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS], IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP), IP routing protocol (BGP, OSPF, RIP), Multicast-related protocol [IGMP, IGMP-snooping, PIM]
Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers.

Nice to have:

Scripting skills like Python, Perl, or Shell (bash, ksh, csh)
Certifications such as CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP.

What we offer:

Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
Career development programs tailored to personal and professional growth goals
Flexible and inclusive work environment.

Additional Information:

Job Posted:
August 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Support Engineer