Technical Support Engineer Job at Verkada (San Mateo)

Technical Support Engineer

Verkada

Location:
United States , San Mateo

Category:
IT - Administration

Contract Type:
Not provided

Salary:

44.00 - 54.00 USD / Hour

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Job Description:

Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Our team is the bridge between customers, Engineering, and Product Management.

Job Responsibility:

Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
Provide best practice design, installation, and configuration expertise to enterprise customers
Communicate technical matters to customers both orally and in writing
Own customer issues from creation to resolution
Collaborate with Engineering and Product teams to test new products and identify bugs
Write technical knowledge base articles and whitepapers
Staying up to date on the latest products and industry technologies
Build tools and processes that will scale

Requirements:

Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus
Ability to communicate complex technical matters both orally and in writing
Demonstrated problem-solving skills and attention to detail
Ability to work within a team environment
Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

Nice to have:

Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages
Industry certifications: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

What we offer:

Healthcare programs with premiums 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision, and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Paid holidays, firmwide extended holidays, flexible PTO, and personal sick time
Professional development stipend
Fertility stipend
Wellness/fitness benefits
Healthy lunches provided daily
Commuter benefits

Additional Information:

Job Posted:
January 06, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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