Technical Support Engineer

• Triage and resolve customer support escalations from multiple inbound channels
• meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
• build and maintain layer 2/3 network testbeds
• understand features and reproduce customer issues
• file tickets on bugs found
• analyze logs and pinpoint root causes
• work with developers and drive solutions.

• 4 years to 8 years of experience in a technical support role in a wireless networking/wireless security company or equivalent education
• strong knowledge required on wireless access points, good configuration and troubleshooting experience
• strong understanding of Wi-Fi 802.11 networks
• configure and troubleshoot wireless protocols, including 802.11a/b/g/n/ac/ax, WPA2/WPA3, and 802.1X authentication
• triage and resolve customer support escalations from multiple inbound channels
• meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
• build and maintain layer 2/3 network testbeds
• understand features and reproduce customer issues
• file tickets on bugs found
• analyze logs and pinpoint root causes
• work with developers and drive solutions
• excellent troubleshooting skills and the ability to analyze and resolve complex wireless network issues
• strong communication and collaboration skills, with the ability to work effectively in team environment
• knowledge in Layer 2 and Layer 3 Networking
• knowledge in 802.11 Wi-Fi standards
• have working knowledge of core network protocols (TCP/IP, DNS, DHCP, ARP)
• BE /BA/BS/MS in CS/IT/EC/EEE /EECS or related subject area.

Juniper Router & Switch Certifications is a plus.

• Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
• specific programs catered to helping you reach any career goals
• unconditional inclusion in the workplace.