Technical Support Engineer Staff, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
United States, San Jose

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

89400.00 - 206500.00 USD / Year

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Job Description:

Technical Support Engineer Staff role at Hewlett Packard Enterprise providing consultative technical support for cloud services and infrastructure, troubleshooting complex issues, ensuring optimal performance and availability of cloud resources, and collaborating with various teams to implement cloud solutions in a hybrid work environment.

Job Responsibility:

Provide consultative technical support for cloud services and infrastructure
Address complex customer inquiries, troubleshoot issues involving multiple cloud services, and resolve technical problems
Collaborate and elevate/report issues to relevant teams in a timely manner
Ensure cloud resources and services to ensure optimal performance and availability
Collaborate with cloud architects and developers to implement new cloud solutions
Communicate effectively with customers, partners, and internal stakeholders to drive issue resolution
Document customer interactions, technical issues, and key learnings
Manage and monitor the health status of cloud platform services
Advise customers and support teams on performing regular maintenance and updates
Analyze security patch levels of various cloud services
Ensure cloud environments are secure and compliant with industry standards
Identify and implement improvements to enhance system reliability and performance
Create and maintain technical documentation, user guides, and FAQs
Share knowledge with wider cloud solution teams
Participate in training sessions and workshops to stay up to date with the latest cloud technologies

Requirements:

Bachelor's or master's degree in a related area of study
Typically 7-10 years' experience
Proficiency in designing, integrating, and troubleshooting cloud services hosted on hybrid cloud platforms such as HPE Greenlake, Azure Stack HCI
Experience with various public clouds (Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP))
Understanding of cloud architecture, microservices communication, and comprehensive working knowledge of cloud building blocks from computing, storage, networking, and databases
Strong knowledge of both Linux and Windows operating systems
Strong knowledge of Virtualization and Container platforms
Understanding of networking components such as DNS, TCP/IP, VPNs, firewalls, and network security products
Experience with DevOps framework and toolsets
Experience with automation tools and frameworks (Ansible, Chef, Terraform)
Designing level knowledge of relational databases (MySQL, PostgreSQL) and NoSQL databases (MongoDB, DynamoDB)
Ability to troubleshoot and optimize database performance
Ability to implement cloud security best practices and compliance standards
Experience with security tools and technologies (Identity Access and Management (IAM), encryption, intrusion detection systems)
Ability to analyze performance metrics and implement optimizations
Troubleshoot performance issues at the Infra, application, and DB layers

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
August 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Support Engineer Staff