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Technical Support Engineer Staff

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Hewlett Packard Enterprise

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Location:
United States, San Jose

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

89400.00 - 206500.00 USD / Year
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Job Description:

Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers. With in-depth engineering level technical product skills or skills across related technologies, applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers. Beyond the break-fix model, takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life using established clusters of activities which produce a defined outcome. Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services. Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote. End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services. Typical tasks may include incident & problem resolution, and change, performance & capacity management.

Job Responsibility:

  • Provide consultative technical support for cloud services and infrastructure
  • Address complex customer inquiries, troubleshoot issues involving multiple cloud services, and resolve technical problems
  • Collaborate and elevate/report issues to relevant teams in a timely manner when necessary
  • Ensure cloud resources and services to ensure optimal performance and availability
  • Collaborate with cloud architects and developers to implement new cloud solutions, report new issues, and gain insights on any potential underlying issues
  • Communicate effectively with customers, partners, and internal stakeholders to drive the issue resolution
  • Document customer interactions, technical issues, and key learnings in support tickets or knowledge bases
  • Manage and monitor the health status of cloud platform services and advise customers and support teams on performing regular maintenance and updates on cloud solutions
  • Analyze security patch levels of various cloud services and ensure cloud environments are secure and compliant with industry standards
  • Identify and implement improvements to enhance system reliability and performance
  • Create and maintain technical documentation, user guides, and FAQs
  • Share knowledge with wider cloud solution teams to improve overall support capabilities
  • Participate in training sessions and workshops to stay up to date with the latest cloud technologies

Requirements:

  • Bachelor's or master's degree in a related area of study with typically 7 - 10 years’ experience
  • Proficiency in designing, integrating, and troubleshooting cloud services hosted on hybrid cloud platforms such as HPE Greenlake, Azure Stack HCI
  • Experience with various public clouds, i.e. Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)
  • Understanding of cloud architecture, microservices communication, and comprehensive working knowledge of cloud building blocks from computing, storage, networking, and databases
  • Strong knowledge of both Linux and Windows operating systems
  • Strong knowledge of Virtualization and Container platforms
  • Understanding of networking components such as DNS, TCP/IP, VPNs, firewalls, and network security products at the design and implementation levels
  • Experience with DevOps framework and toolsets from prominent cloud providers, as well as from the open-source world
  • Experience with automation tools and frameworks, such as Ansible, Chef, or Terraform
  • Designing level knowledge of relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, DynamoDB)
  • Ability to troubleshoot and optimize database performance
  • Ability to implement cloud security best practices and compliance standards
  • Experience with security tools and technologies, such as Identity Access and Management (IAM), encryption, and intrusion detection systems
  • Ability to analyze performance metrics and implement optimizations
  • Troubleshoot performance issues at the Infra, application, and DB layers
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
August 18, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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