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As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
Job Responsibility:
Own, investigate, and solve complex customer technical issues and act as an advisor to the customer
Lead in building communities with peer delivery roles and share knowledge through readiness programs, technical coaching and mentoring of others
Deepen technical and professional proficiency to enable resolution of complex customer issues, through training and readiness
Engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements
Requirements:
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
Microsoft Power Apps, Power Platform, Power Automate experience would be required
English Language: fluent in reading, writing and speaking
Verification of Australian citizenship
Ability to meet Microsoft, customer and/or government security screening requirements
Nice to have:
Knowledge of other Microsoft stack technologies (such as SQL Server, IIS, ADFS, Exchange, Visual Studio, MS Copilot Studio(Power Virtual Agent) and Power Automate Desktop(Robot Processing Automation))