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Technical Support Engineer Level 3

IntelligentBee

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IT - Administration

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Job Description:

Are you a self-driven and innovative thinker, a passionate technical problem solver that cares about the customer experience? In this role, you will focus on providing professional customer service, while problem solving and communicating complex technical issues to technical audiences via email and chat mediums. The go-to expert for solving the toughest technical challenges. You’ll dig deep, think fast, and work closely with engineering to deliver solutions.

Job Responsibility:

  • Focus on providing professional customer service, while problem solving and communicating complex technical issues to technical audiences via email and chat mediums
  • Develop simple applications using various programming languages and frameworks to integrate client SDKs and thoroughly test their features
  • Understand SDK code in order to reproduce and document bugs reported by customers
  • Work with APIs and building integrations between software services, with proficiency in using Postman for testing and debugging
  • Configure client SDKs and tools on a local machine using Docker, Docker Compose, and Linux shell commands
  • Read and interpret error logs, search through logs to identify and extract detailed information about issues, and either provide solutions or document and escalate the problems to developers

Requirements:

  • Proficient in one or more development platforms (e.g., Python, Node.js, Java, JavaScript, Ruby on Rails, Go, .NET, PHP, iOS, Android) and skilled at understanding client applications and their integration with SDKs developed in these technologies to provide effective technical support
  • Solid professional experience in a technical role, such as software development or technical support
  • Experience with scripting and automation using modern programming languages
  • Experience with installing and configuring development tools and environments using terminal-based workflows
  • Skilled in interpreting error logs and leveraging observability platforms such as Grafana for monitoring and diagnosing system performance issues
  • Demonstrated strength in problem-solving and technical troubleshooting across complex systems

Nice to have:

  • Experience in manual and/or automatic testing
  • Bachelor’s degree in Computer Science, Engineering, or related field
  • Excellent communication skills
  • experience working in cross-cultural settings a plus

Additional Information:

Job Posted:
January 02, 2026

Work Type:
Remote work
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