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Technical Support Engineer - L2 Routing

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Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This position is for the TAC (Technical Assistance Centre) of HPE for their Juniper MX/PTX/ACX series AI Native router products support. Level 2 and Product Escalation team.

Job Responsibility:

  • Support Juniper M/T/Mx/PTX/ACX series products, working directly with our customers and partners
  • Work with highly knowledgeable group of customers and partners. Be an escalation point for other L1 TAC groups within the organization
  • Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab
  • Manage and own critical customer escalations. Facilitate, own and document communication among customers and other stakeholders
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
  • Take ownership of customer’s issue right from case creation through various stages of problem reproduction, managing escalation till problem resolution
  • Be a fast learner and keep pace with newer technologies
  • Help improve processes and tools
  • Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement

Requirements:

  • B.E. in Electronics Engineering or Computer Science
  • 2-5 years of experience supporting/designing/implementing IP networks
  • Excellent Customer handling and communication (verbal and written) skills
  • Excellent case documentation skills
  • Thorough understanding (Packet level) of IP Packet flow, OSI layers
  • Thorough understanding (Packet level) of Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
  • Thorough understanding (Packet level) of IP routing protocols (BGP, OSPF, ISIS, RIP)
  • Thorough understanding (Packet level) of Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
  • Understanding/Exposure/Expertise in one or more areas: MPLS, VPLS, L2 and L3 VPN
  • Understanding/Exposure/Expertise in one or more areas: MPLS Traffic Engineering, LDP, RSVP
  • Understanding/Exposure/Expertise in one or more areas: Multicast technologies NG-MVPN, PIM
  • Understanding/Exposure/Expertise in one or more areas: Perl/Unix/Expect scripting
  • Understanding/Exposure/Expertise in Subscriber Management
  • Understanding/Exposure/Expertise in Services: CGNAT, GRE, SNMP, Flow monitoring and IPSEC

Nice to have:

  • Candidates who have extensively worked on Troubleshooting, implementation and support of large IP networks have an edge
  • Cloud Architectures
  • Cross Domain Knowledge
  • Design Thinking
  • Development Fundamentals
  • DevOps
  • Distributed Computing
  • Microservices Fluency
  • Full Stack Development
  • Security-First Mindset
  • User Experience (UX)
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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