Technical Support engineer - L1 Job at Deepija (Delhi)

L1 Compute Support Engineer

L1 Compute Support Engineer with Italian role providing remote service, customer...

Location

Bulgaria , Sofia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Excellence in verbal and written English and Italian
0-1 year experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience
E-support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting
Engage team members for support as required to ensure internal or external business and end user SLA demands are met
Begin to partner with and assist the Sales Pursuit team

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Access to broad portfolio of HPE technologies
Global network of partners and customers

Fulltime

Technical Support L1 & L2 Engineer

We are on the quest to find a new team member who will take over some of key res...

Location

Salary:

Not provided

Loriot

Expiration Date

Until further notice

Requirements

Holder of at least a bachelor's degree in Computer Science or related field, or have an equivalent, demonstrable, relevant work experience
Solid bases on network protocols (OSI model, RSA, VPN configuration)
Linux deep knowledge (console, troubleshooting)
Experience managing databases as (MongoDB, Redis, Postgresql, Elasticsearch)
Script development languages (Python, Bash)
Cloud architecture mindset
Customer success oriented
Systematic and analytical thinking
Fluent in English
3 to 4 years of experience in a similar role

Job Responsibility

Respond to customer inquiries and technical issues in a timely and professional manner
Provide technical guidance and support to customers using our LPWAN platform
Identify, diagnose, and troubleshoot technical issues related to our platform
Prioritize and manage several open issues at one time
Ability to provide step-by-step technical help, both written and verbal
Work collaboratively with cross-functional teams to resolve complex technical issues
Ensure customer satisfaction by following up with customers to confirm the successful resolution of technical issues
Support the creation of technical documentation and user manuals
Participate in product testing and validation activities
Stay up-to-date with industry trends and emerging technologies related to LPWAN and IoT

What we offer

Flexible compensation matching your experience, perks and benefits
Flat hierarchy and appreciation of individual work
Trust, autonomy, and space for personal initiatives
Visibility of your work world-wide
Partially remote work
Working with motivated, passionate people and an international environment
Working with exciting, state-of-the-art technology for the Internet of Things
Udemy unlimited access

Senior Manager, Technical Support

Lead our Senior Technical Support Specialists (L2 team), driving advanced operat...

Location

Spain

Salary:

Not provided

Duetto

Expiration Date

Until further notice

Requirements

8+ years of experience in SaaS technical support
3+ years of experience managing or leading L2/L3 teams in a B2B SaaS customer-facing support team
Deep expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments
Proficiency with tools such as Salesforce, Sentry, Sumo Logic, DataDog, and advanced troubleshooting methodologies
Exceptional communication skills
Extensive experience in driving process improvements, particularly related to bug reporting, prioritization, and resolution workflows

Job Responsibility

Manage and mentor a global team of 5-10 Senior Technical Support Specialists
Foster a culture of accountability, learning, and growth
Optimize and formalize the time allocation for the Senior team
Lead team meetings and conduct one-on-ones
Monitor L2 team schedules, queue coverage, workflows, and KPIs
Ensure Senior team members adhere to schedules and provide high-quality, advanced customer support
Act as a player-coach
Oversee the entire bug reporting process from L1 Support identification to Jira creation and handoff to Product teams
Serve as the primary owner for high-severity bug-related issues and escalations
Ensure that reported bugs are prioritized correctly with Product and Engineering teams

Senior Manager, Technical Support

Lead our Senior Technical Support Specialists (L2 team), driving advanced operat...

Location

United Kingdom

Salary:

Not provided

Duetto

Expiration Date

Until further notice

Requirements

8+ years of experience in SaaS technical support
3+ years of experience managing or leading L2/L3 teams in a B2B SaaS customer-facing support team
Deep expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments
Proficiency with tools such as Salesforce, Sentry, Sumo Logic, DataDog, and advanced troubleshooting methodologies
Exceptional communication skills
Extensive experience in driving process improvements, particularly related to bug reporting, prioritization, and resolution workflows

Job Responsibility

Manage and mentor a global team of 5-10 Senior Technical Support Specialists
Foster a culture of accountability, learning, and growth
Optimize and formalize the time allocation for the Senior team
Lead team meetings and conduct one-on-ones
Monitor L2 team schedules, queue coverage, workflows, and KPIs
Ensure Senior team members adhere to schedules and provide high-quality, advanced customer support
Act as a player-coach
Oversee the entire bug reporting process from L1 Support identification to Jira creation and handoff to Product teams
Serve as the primary owner for high-severity bug-related issues and escalations
Ensure that reported bugs are prioritized correctly with Product and Engineering teams

Fulltime

Site Reliability Engineering Support Lead

Site Reliability Engineering Support Lead role focused on application support, d...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Solid SRE process experience
5+ years of Leading high-performance, 24x7, DevOps or SysOps team
Proficiency in Windows administration, Office 365, Exchange, SharePoint, Active Directory, Backup, Networking and Infrastructure
Experience with Microsoft OS Windows & Server
Experience in ticket tracking and resolving on time
Hands-on experience on ticketing tools (ServiceNow)
Excellent verbal, written, presentation and interpersonal communication skills
Ability to make complex technical matters easy-to-comprehend for non-technical persons.

Job Responsibility

Taking end-to-end Ownership of Application Support for Production Systems Issues resolution
Implementing, monitoring, and maintaining CI/CD frameworks
Developing new capabilities, coordinating implementation across a large number of teams including infrastructure, developer tools and information security
Influencing a culture of Site Reliability Engineering. Engaging in training and mentoring to help develop other engineers with SRE mind set
Providing the first line of after-deployment technical support at L1 and L2 level for applications and and/or associated production systems diagnostics, and network health monitoring
Coordination and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level
Managing a team of technical support engineers who provide technical support to users
Escalating complex problems to the L3 level of expertise within organization, along with observations from investigative and diagnostic assessments
Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution
Escalating, resolving, guiding team, and tracking production incidents to closure

What we offer

Competitive base salary (which is annually reviewed)
Hybrid working model (up to 2 days working at home per week)
Additional benefits to support you and your family to be well, live well and save well.

Fulltime

Technical Solutions Consultant

The Technical Solutions Consultant role focuses on responding to customer issues...

Location

India , Hyderabad

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Minimum of 3 to 5 years of experience in IT solutions
A degree in Computer Science, IT or Software Engineering and understanding of remote infrastructure domain
Microsoft, Cisco, Linux or similar certification is a plus
Proven knowledge as a Technical Support Engineer, Help Desk Technician or similar role
Basic knowledge on Windows / Linux / Mac OS environments
Ability to research and identify solutions to reported issues
Ability to diagnose and troubleshoot technical issues, including setup and configuration
Ability to prioritize and manage several open issues at one time
Willingness to work in shifts (24 x 7)
Good understanding of Infrastructure domain – Servers, Network, cloud, and other tech products

Job Responsibility

Take ownership of customer issues reported and see problems through to resolution
Diagnosing, troubleshooting skill and identifying solutions to resolve system /Operating system issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide assistance to our customers using the IT operations platform
Diagnose and troubleshoot product issues/questions and help our customers leverage the product effectively
Resolve product issues and respond to any product questions from customers
Use email and phone communication to provide clear, written instructions and technical manuals
Provide prompt and accurate feedback to customers
Refer to the internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs
Flexible work environment
Inclusive work culture

Fulltime

Cross Technology Service Delivery Field Support Engineer (L1)

The Cross Technology Service Delivery Field Support Engineer (L1) is an entry-le...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology or Computing
Relevant certifications such as CCNA
Strong communication skills
Strong troubleshooting skills

Job Responsibility

Providing first-line technical support
Providing field engineering services

What we offer

Opportunities for growth within a diverse and inclusive environment

Technical Support Lead

We are looking for a Technical Support Lead to join our team in Bucharest. Your ...

Location

Romania , Bucharest

Salary:

Not provided

Pentest Tools

Expiration Date

Until further notice

Requirements

3-5 years of experience in a technical support role, preferably in cybersecurity, SaaS, or IT services
Solid understanding of penetration testing, vulnerability scanning, and common security threats (e.g., OWASP Top 10, CVEs, XSS, SQLi, RCE)
Experience troubleshooting network security tools, vulnerability scanners, or cybersecurity-related platforms
Knowledge of networking fundamentals (TCP/IP, DNS, HTTP, firewalls, proxies, VPNs, etc.)
Prior experience in a leadership role, managing or mentoring support engineers or customer success teams
Experience using HubSpot CRM (or similar ticketing systems like Zendesk, Freshdesk, Salesforce, etc.)
Strong ability to handle customer complaints, de-escalate conflicts, and turn negative experiences into positive ones
Proven track record of improving support processes, documentation, and response times
Strong analytical and problem-solving skills—ability to investigate issues and provide logical solutions
Excellent written and verbal English communication skills (technical and non-technical audiences)

Job Responsibility

Lead, mentor, and manage a team of Support Engineers (L1 & L2), ensuring they provide high-quality responses to customer inquiries
Develop KPIs and performance metrics to improve response times, resolution rates, and overall customer satisfaction
Establish best practices for handling support tickets, escalations, and technical troubleshooting
Manage team schedule and support coverage
Provide training and knowledge-sharing sessions to keep the team up to date on product changes, new security testing techniques, pentesting concepts, and customer service best practices
Handle advanced (L2) technical support cases, particularly those involving vulnerability analysis (web, network & cloud) and product troubleshooting
Respond to customer inquiries via chat, email, and HubSpot CRM, ensuring fast and effective resolution
Assist customers with billing and payment-related issues, including subscriptions, invoices, refunds, and transactions
Identify recurring issues, document solutions, and work with the product and development teams to suggest improvements
Manage the support knowledge base, ensuring articles and FAQs are updated to reflect product changes and common customer inquiries

What we offer

Competitive salary
Hybrid work options
Work with a cutting-edge penetration testing platform
Supportive and highly collaborative team
The office is in a central location (Piata Romana, Bucharest)
Self-development is highly encouraged, both in cybersecurity and customer success

Fulltime

Technical Support engineer - L1

Deepija

Location:
India , Delhi ▼
Kolkata
Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 04, 2026

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