Technical Support Engineer II Jobs

Technical Support Engineer II

Storyblok

Location:
India

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Join Storyblok's Support team as a Technical Support Engineer II, where you'll excel in handling escalated tickets and troubleshooting intricate issues independently. With your deep understanding of Content Management Systems (CMS) and web technologies, you'll provide expert assistance to clients, ensuring seamless experiences and resolving challenges with precision. Your role extends beyond issue resolution; you'll manage cases from inception to resolution, prioritizing timely responses and exceeding customer expectations. Collaborating closely with cross-functional teams, including tech support, sales, and partner account managers, you'll streamline processes and drive efficiency to enhance overall customer satisfaction. Furthermore, your expertise will be pivotal in guiding product improvements and updates based on customer feedback. You'll actively contribute to identifying inefficiencies in support processes and suggesting enhancements to boost productivity and elevate the user experience. In addition to your technical prowess, you'll play a crucial role in mentoring and training Technical Support Engineer I, fostering their growth and development within the team.

Job Responsibility:

Take on more complex tasks and responsibilities (compared to Technical Support Engineer I), including handling escalated support tickets and troubleshooting more challenging issues independently
Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team
Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat
Educate customers on product features, functionalities, and best practices
Maintain a positive, empathetic, and professional attitude in all customer interactions
Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively
Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction
Assist in training the Technical Support Engineer I and provide mentorship as needed
Handle customer escalations from Technical Support Engineer I, addressing concerns promptly and professionally to ensure customer satisfaction

Requirements:

Bachelor's or Master's degree in Computer Science or a related field or equivalent experience
3+ years of Support Engineering, Software Engineering experience
Thorough knowledge with consuming RESTful and GraphQL APIs
Working knowledge of at least one of the modern JavaScript frameworks (e.g., Vue, React, Next, Nuxt, Astro, or Svelte) along with it's fundamental principles
Thorough knowledge of JavaScript and its modern syntax and features
Working knowledge of HTML and CSS
Experience with CMS in general
Fluent in English with excellent verbal and written communication and interpersonal skills
Remote working experience
Well-organised, self-starting, has excellent work ethic, and pays attention to detail
A proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principle
Ability to work independently with little direct supervision
Real passion for solving issues and challenges

Nice to have:

Experience with Typescript is a plus
Experience with Headless CMS is a plus

What we offer:

Monthly remote work stipend (home internet costs, electricity)
Home office equipment package right at the start (laptop, keyboard, monitor…)
Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
Personal development fund for courses, books, conferences, and material
VSOP (Virtual Stock Option Plan)
The annual international team-building trip, quarterly and monthly online get-togethers
Flexible schedules

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.