Technical Support Engineer

Technical Support Engineering - Microsoft Defender for Endpoint

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...

Location

Costa Rica , San José

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
1-year experience with Microsoft Defender Anti-virus, Microsoft Defender for Endpoint (MDE) or similar experience
Proficient in Linux or Mac administration including troubleshooting exposure with clients
Language Qualification: fluent in reading, writing and speaking English
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Job Responsibility

Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues
Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research
Performs in-depth product troubleshooting and remediation when needed
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues
Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics
Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement
Identifies potential defects and escalates to more senior engineers to resolve
Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement
Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly
Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team

Fulltime

In the Customer Service & Support (CSS) team we are looking for people with a pa...

Location

Australia , Sydney

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
Strong understanding of Defender for Endpoint and Defender AV on Windows client/server
Troubleshooting of scanning and performance issues
Alert and Incident investigation
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
This position requires flexibility in working shift based on the business needs

Job Responsibility

Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices
Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Fulltime

New

Technical Engineering Lead

This role leads the Security Engineering team within ANS’s Security Operations C...

Location

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Experience managing or leading a technical security engineering team within an MSP, MSSP or SOC environment
Proven experience with Microsoft Security Suite (Sentinel, Defender XDR, Defender for Cloud) and Sentinel setup/integration
Strong technical expertise with Microsoft Azure (Azure AD, Lighthouse, and security architecture)
Proven experience configuring connectors, setting up data ingestion, and tuning detection rules
Experience with Google Chronicle SOAR or other SOAR/SIEM platforms
Comfortable writing or modifying KQL queries, understanding detection logic, and debugging enrichment issues
Excellent communication and interpersonal skills, able to translate technical activity into customer-facing updates
High emotional intelligence able to support and guide a stretched team, while holding standards and focus
Ability to set priorities, manage competing demands and keep work structured in fast-paced environments
Prior exposure to cost control in log ingestion or cloud service consumption

Job Responsibility

Lead and schedule the SOC Engineering team to ensure clarity, consistency and manageable workloads across onboarding and live services
Own the delivery of engineering activity during customer onboarding and transition, including Sentinel connector setup, Microsoft Defender integration, rule tuning, and SOAR playbook deployment
Ensure structured service handover to SOC Analysts post-onboarding, with clear technical documentation and expectations
Act as escalation point for complex engineering-led issues in live environments, maintaining SLAs and platform health
Drive continual improvement in detection logic, rule effectiveness, enrichment, automation and engineering playbooks
Provide technical leadership in core tooling: Microsoft Sentinel, Defender for Endpoint, Defender for Cloud, Entra ID and integration platforms. Google Chronicle SOAR (technical ownership sits with SecDevOps Lead)
Champion best practices in customer environment configuration, data ingestion, and engineering change control
Bring structure to engineering reporting and team outputs, with clarity on ownership, outcomes, and next steps
Support the development of junior engineers, setting standards for communication, time management and delivery focus

What we offer

25 days’ holiday, plus you can buy up to 5 more days
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match and 4 x life assurance
Flexible working and work from anywhere for up to 30 days per year (some exceptions)
Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
Company social events

Fulltime

New

Technical Engineer Lead

This role leads the Security Engineering team within ANS’s Security Operations C...

Location

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Experience managing or leading a technical security engineering team within an MSP, MSSP or SOC environment
Proven experience with Microsoft Security Suite (Sentinel, Defender XDR, Defender for Cloud) and Sentinel setup/integration
Strong technical expertise with Microsoft Azure (Azure AD, Lighthouse, and security architecture)
Proven experience configuring connectors, setting up data ingestion, and tuning detection rules
Experience with Google Chronicle SOAR or other SOAR/SIEM platforms
Comfortable writing or modifying KQL queries, understanding detection logic, and debugging enrichment issues
Excellent communication and interpersonal skills, able to translate technical activity into customer-facing updates
High emotional intelligence able to support and guide a stretched team, while holding standards and focus
Ability to set priorities, manage competing demands and keep work structured in fast-paced environments
Prior exposure to cost control in log ingestion or cloud service consumption

Job Responsibility

Lead and schedule the SOC Engineering team to ensure clarity, consistency and manageable workloads across onboarding and live services
Own the delivery of engineering activity during customer onboarding and transition, including Sentinel connector setup, Microsoft Defender integration, rule tuning, and SOAR playbook deployment
Ensure structured service handover to SOC Analysts post-onboarding, with clear technical documentation and expectations
Act as escalation point for complex engineering-led issues in live environments, maintaining SLAs and platform health
Drive continual improvement in detection logic, rule effectiveness, enrichment, automation and engineering playbooks
Provide technical leadership in core tooling: Microsoft Sentinel, Defender for Endpoint, Defender for Cloud, Entra ID and integration platforms. Google Chronicle SOAR (technical ownership sits with SecDevOps Lead)
Champion best practices in customer environment configuration, data ingestion, and engineering change control
Bring structure to engineering reporting and team outputs, with clarity on ownership, outcomes, and next steps
Support the development of junior engineers, setting standards for communication, time management and delivery focus

What we offer

25 days’ holiday, plus you can buy up to 5 more days
Birthday off
An extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match and 4 x life assurance
Flexible working and work from anywhere for up to 30 days per year (some exceptions)
Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
Company social events

Endpoint Engineer

We are looking for a highly skilled Endpoint Engineer to join our team on a long...

Location

United States , Chicago

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in core technologies such as Azure, Intune, Microsoft Defender, and PowerShell
Hands-on experience with Microsoft Defender or similar endpoint security solutions
Advanced PowerShell scripting skills to automate and enhance system operations
Demonstrated expertise in managing Apple devices within enterprise environments
Strong leadership skills with a proven ability to mentor and develop engineering teams
Familiarity with Active Directory, Windows Server, and Azure Active Directory
Experience with tools like Microsoft SCCM, Citrix Technologies, and Microsoft Exchange
Solid understanding of endpoint security strategies and compliance requirements

Job Responsibility

Manage the full lifecycle of endpoint devices, ensuring operational readiness, troubleshooting, and deployment are handled effectively
Mentor and guide the internal Endpoint Engineering team, fostering a culture of excellence and adherence to best practices
Collaborate with the client’s engineering group to design and implement Intune solutions and related technologies
Develop structured documentation and conduct knowledge transfer sessions to enhance internal capabilities
Lead technical initiatives related to security, compliance, identity, and endpoint strategy
Utilize advanced scripting with PowerShell to automate processes and improve system efficiency
Oversee Apple device management within enterprise environments, ensuring seamless integration and functionality
Provide hands-on technical support for Microsoft Defender and other endpoint security platforms
Partner with various teams to ensure alignment with organizational goals and improve overall system performance

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Senior Workplace Engineer

Whitehall Resources are currently looking for a Senior Workplace Engineer. You w...

Location

United Kingdom , West Yorkshire

Salary:

Not provided

Whitehall Resources Ltd

Expiration Date

Until further notice

Requirements

Senior Modern Workplace Engineers are responsible for the design, development, implementation, ongoing support and maintenance of SPWs Microsoft 365, Azure and limited on premise infrastructure (networking, printing and meeting rooms) and associated systems.
The Senior Modern Workplace engineer will also be responsible contributing to the teams capability to provide subject matter expert services and guidance to other teams across the business and helping to mentor junior members of the IT Support team.
Interfacing with colleagues from across the business, the Senior Modern Workplace Engineer will be able to discuss technical initiatives and act as a representative for the Modern Workplace Engineering team.
Additionally, they must possess strong communication skills and the ability to assist in translating business requirements into technical solutions.
The successful candidate will possess a strong background and experience of designing, building, managing and troubleshooting infrastructure, cloud based solutions and SaaS applications whilst applying an in depth understanding of best practices and best security practices.
As well as a mix of experience and skills in the following areas: Collaboration & Unified Comms (Voice, Video, SharePoint, Email)
MS365 Product Suite (Previously Office 365 Including but not limited to MS Teams, Exchange Online, SharePoint Online, OneDrive for Business)
Device, Application & Data Management (Intune, Windows 11 Management)
Office Engineering (Telemetry, Add On management & governance)
MS365 Security Tooling

Job Responsibility

The role focuses on the maintenance of the Microsoft 365 and Azure Infrastructure and associated systems within SPW whilst also helping the Modern Workplace Engineering team to develop and implement new features and capabilities.
Device, Application & Data Management (Intune & endpoint security, SharePoint, OneDrive and Jamf).
Collaboration & Unified Comms (Teams, PSTN in Teams, Exchange).
Office Engineering (Telemetry, Add On management & governance).
MS365 Product Suite (Previously Office 365 Including but not limited to MS Teams, Exchange Online, SharePoint Online, OneDrive for Business).
Process Automation, scripting / coding (Including but not limited to PowerShell, PowerApps, GraphAPI, Python).
Entra ID & Access Mgt.
Defender XDR (Endpoint, Office 365, Cloud Apps).
Cloud (SaaS, PaaS, IoT).
Networks (WAN, LAN and WiFi).

Infrastructure Engineer

Targeting a local Infrastructure Engineer who is a self-starter that can work au...

Location

United States , Urbandale, IA

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Active Directory
Azure Active Directory
Microsoft Office 365
Intune for device management, device compliance, application deployment
Defender for Endpoint
Powershell automation experience
Technical computer skills including knowledge of operating systems, networking and/or hardware
Detail oriented and strong communication, customer service, analytical and problem-solving skills
Technical aptitude
May require on-call support on occasion

Job Responsibility

End user support
Provision new employees
Mature usage of Intune and Defender for Endpoint usage
Create and deploy group policies
Identify and implement automation for IT processes

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Technical Support Engineer

As a Technical Support Engineer, you will own, troubleshoot and solve customer t...

Location

India , Hyderabad, Bangalore, Noida

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

5+ years of experience in Exchange Online supporting email hygiene, labels, policies and/or Audit logs
2+ years Customer facing support experience
3+ year Experience on Azure Active Directory administration, Microsoft Purview and/or Microsoft Defender for O365
2+ year enterprise cloud experience with any of the major cloud providers, including cloud security
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
Demonstrated experience learning new technologies
Strong collaborative skills and extensive cross-group coordination skills
Proven customer service skills supporting external and/or internal customers in an enterprise environment
Great phone presence and documentation abilities
Excellent executive communication and crisis management skills

Job Responsibility

Own, investigate and solve customer technical issues
Lead or participate in building communities with peer delivery roles and share knowledge
Develop specific technical and professional proficiency to enable you to resolve customer issues
Identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements
Scope and resolve complex issues with onboarding, deployment and configuration of products
Advise and educate customers on the features and capabilities of our products
Interpret and analyze log data to troubleshoot issues
Communicate solutions and recommendations to the customer
Collaborate and coordinate with other teams and experts throughout Microsoft to tailor the best solution for customer issues
Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively

Fulltime

Technical Support Engineer - Defender for Endpoint

Microsoft Corporation

Location:
Romania , Multiple Locations

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 04, 2026

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