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Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Job Responsibility:
Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices
Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements
Requirements:
Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
OR 3+ years of technical support, technical consulting experience, or information technology experience
OR equivalent experience
Azure Data Factory (ADF)
Azure Synapse Analytics / Microsoft Fabric Pipeline
Data Lake
Relational Database Management System (Microsoft SQL Server / Oracle Database / MySQL / IBM Db2 / SAP)
Big Data or Analytics Products (Spark / Azure HDInsight / Azure Data Lake Analytics / Azure Synapse Analytics / Databricks / Google BigQuery)
Pipeline and ETL/ELT Skills
Building and orchestrating pipelines (ADF / Synapse / Fabric)
Dataflows and basic transformation knowledge
Handling performance related issue for file store/ non-file store related data
Basic CI/CD knowledge for ADF
Basic knowledge in SQL/Python
Experience with one or more Big Data or Analytics Products and Services
Open Source Ecosystem (Linux, Apache, etc.)
Developer Experience: Python, Scala, R
Experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting, customer or technical support or consulting or end-user support
Ability to meet Microsoft, customer and / or government security screening requirements
Nice to have:
Programming and debugging experience
Experience in RDMS such as Microsoft SQL Server and Microsoft BI technologies including SQL Server Analysis Services, SQL Server Integration Services
Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines
Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner
Ability to distill, prioritize and act on feedback from a variety of sources