Technical Support Engineer 3 Job at Hewlett Packard Enterprise (Heredia)

Technical Support Engineer

We're looking for a Technical Support Engineer to join our team with the goal of...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

3+ years of experience in technical support, software services, and/or system administration for a large end-user community
Experience with critical issue handling and troubleshooting skills
Technical experiences
Database skills, with the expertise to write and update SQL queries with ease
Experience with Web technologies such as DNS, HTTP, APIs, and REST calls
Familiarity with Cloud technologies such as AWS
An understanding of Network terminologies, LAN, WAN, TCP/IP, OSI, NAT, DHCP, TLS/SSL, Routing Protocols
Fluent in Japanese for both writing and speaking

Job Responsibility

Providing a consistent quality experience
Bringing new and improved support methodologies to Atlassian
Building a wide and loyal customer base for the Atlassian products and brand
Performing triage, root cause analysis, debugging, and solving across one-to-many Atlassian products

What we offer

Health and wellbeing resources
Paid volunteer days

Technical Support Engineer II

Axon is seeking a high-energy, experienced Software Support Engineer with expert...

Location

United States , Scottsdale

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

3+ years of support experience for cloud-based products
Track record of completing goals and driving initiatives to completion
Experience working within the Law Enforcement/Public Safety space
Forward Thinking and Task Driven
Experience solving complex technical problems and leading support related projects
Strong communication skills and the ability to communicate to both technical and non-technical customers/colleagues
Experience working with applications like JSON schemas, GitHub, python, VS Code, Azure Data Studio, SSMS
Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving outcomes
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

Job Responsibility

Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
Provide front line support to Axon Records customers while logging detailed notes on each customer interaction
Collaborate with customers to determine the urgency of tickets/requests and identify their priority across engineering teams
Research, troubleshoot, diagnose customer issues and requests across all Axon RMS (Records, Standards, Auto-tagging) systems
Follow up with clients to ensure their systems are fully functional after troubleshooting
Log & provide detailed notes on each customer interaction
Develop knowledge base articles on top issues
Participate in an on-call rotation for outage escalations or escalations as needed
Provide back-up support to other Axon Support teams and colleagues
Onsite customer engagement during program launches

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

EUV Technical Support Engineer - Source/Co2

ASML US brings together the most creative minds in science and technology to dev...

Location

United States , Chandler

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience required
3+ years, technical knowledge of EUV and/or DUV preferred
Experience with EUV Vessel and/or CO2 Drive Laser preferred
Can observe and respond to people and situations and interact with others
Can learn and apply new information or skills
Must be able to read and interpret data, information, and documents
Strong customer focus and commitment to customer satisfaction
Ability to complete assignments with attention to detail and high degree of accuracy
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines
Result driven-demonstrate ownership and accountability

Job Responsibility

Responsible for the EUV Vessel and/or CO2 Drive Laser
Provide technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation
Drive issue resolution and provides structural follow-up
Monitor machine health parameters in effort to prevent unscheduled downtime
Ensure all service actions are performed in a safe environment
Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups
Provide flexible in-fab support as needed for new, specialized, or complex repair actions
Support the Fab and Planning team in complex service action sequence creation and review
Share knowledge and cross-train others
Perform data analysis and proactive monitoring to prevent unscheduled downs

Fulltime

Technical Support Engineer II

Join Storyblok's Support team as a Technical Support Engineer II, where you'll e...

Location

India

Salary:

Not provided

Storyblok

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science or a related field or equivalent experience
3+ years of Support Engineering, Software Engineering experience
Thorough knowledge with consuming RESTful and GraphQL APIs
Working knowledge of at least one of the modern JavaScript frameworks (e.g., Vue, React, Next, Nuxt, Astro, or Svelte) along with it's fundamental principles
Thorough knowledge of JavaScript and its modern syntax and features
Working knowledge of HTML and CSS
Experience with CMS in general
Fluent in English with excellent verbal and written communication and interpersonal skills
Remote working experience
Well-organised, self-starting, has excellent work ethic, and pays attention to detail

Job Responsibility

Take on more complex tasks and responsibilities (compared to Technical Support Engineer I), including handling escalated support tickets and troubleshooting more challenging issues independently
Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team
Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat
Educate customers on product features, functionalities, and best practices
Maintain a positive, empathetic, and professional attitude in all customer interactions
Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively
Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction
Assist in training the Technical Support Engineer I and provide mentorship as needed
Handle customer escalations from Technical Support Engineer I, addressing concerns promptly and professionally to ensure customer satisfaction

What we offer

Monthly remote work stipend (home internet costs, electricity)
Home office equipment package right at the start (laptop, keyboard, monitor…)
Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
Personal development fund for courses, books, conferences, and material
VSOP (Virtual Stock Option Plan)
The annual international team-building trip, quarterly and monthly online get-togethers
Flexible schedules

Fulltime

Technical Support Engineer

As a founding member of our technical support organization, you will be on the f...

Location

Salary:

Not provided

Metronome

Expiration Date

Until further notice

Requirements

3+ years of work experience in a highly technical support organization or in engineering
Experience writing scripts or internal tools using APIs, and functional knowledge of SQL
Familiarity programming in one of Typescript, Python or Ruby
Strong written and verbal communication skills
A mindset of customer empathy and ability to solve challenging problems

Job Responsibility

Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality
Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team
Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product
Design and assist in implementing a comprehensive knowledge base to assist customers with using our product

What we offer

Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
Paid parental leave
FSA (Flexible spending account)
Retirement planning - Traditional and ROTH 401(k)
Flexible time off
Employee assistance program (mental health benefits)
Culture where personal growth is highly valued

Fulltime

Technical Support Engineer

At LeverX, we have had the privilege of delivering 1,500+ projects. With 20+ yea...

Location

Salary:

Not provided

LeverX

Expiration Date

Until further notice

Requirements

3+ years in technical support, customer success, or similar client-facing roles
Familiarity with Java 17 and Spring Boot 3
Experience with RESTful APIs, webhooks, and other integrations, including testing, debugging, and automating API workflows
Knowledge of logging and monitoring tools (e.g., Kibana, Grafana)
Customer-focused mindset and ability to stay calm under pressure
Ability to work effectively with global teams
Willingness to handle minor development fixes
Continuous learning mindset — eager to expand skills and product knowledge
English B2+

Job Responsibility

Serve as the first point of contact for customer issues, providing 1st and 2nd level support
Communicate clearly and professionally with clients and end-users
Troubleshoot, analyze, and resolve complex and technical issues while delivering exceptional support in a timely manner
Collaborate with engineering and product teams to escalate and resolve advanced cases
Develop and maintain technical documentation, FAQs, and knowledge base articles
Identify and implement process improvements to enhance the customer experience
Build deep expertise in the product domain from both business and technical perspectives

What we offer

Projects in different domains: Healthcare, manufacturing, e-commerce, fintech, etc.
Projects for every taste: Startup products, enterprise solutions, research & development projects, and projects at the crossroads of SAP and the latest web technologies
Global clients based in Europe and the US, including Fortune 500 companies
Employment security: We hire for our team, not just a specific project. If your project ends, we will find you a new one
Healthy work atmosphere: On average, our employees stay in the company for 4+ years
Market-based compensation and regular performance reviews
Internal expert communities and courses
Perks to support your growth and well-being

Technical Support Engineer

Technical Support Engineer role in fast-paced, high-performance environment wher...

Location

United Kingdom , Leicester

Salary:

40000.00 - 50000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Degree in a technical discipline - Mechanical Engineering preferred
Minimum of 3 years' experience in a technical sales/account management role within an engineering or manufacturing setting
Excellent interpersonal skills with ability to communicate complex information effectively
Strong ERP knowledge and proficiency in MS Office (Excel, PowerPoint, Word)
Ability to read and interpret technical documentation
Proactive, team-oriented approach with can-do attitude
Knowledge of ISO 9001 standards and product liability is beneficial
Willingness to travel when required

Job Responsibility

Build and manage strong, long-term relationships with both procurement and technical stakeholders
Act as key link between customers and internal teams, representing customer needs throughout the business
Provide technical guidance, support, and solutions to internal and external stakeholders
Prepare customer quotations, present manufacturing feasibilities, and support technical sales presentations
Monitor sales performance and KPIs, assisting with strategic planning and budget alignment
Attend trade shows, conferences, and client meetings to promote products and strengthen partnerships
Conduct market analysis and customer satisfaction reviews, initiating improvements where needed
Contribute to product innovation and continuous optimisation

What we offer

Competitive Salary + Benefits

Fulltime

Switching-Technical Support Engineer

Solves technical issues across a broad range of technologies (Servers, Storage, ...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

B.E. in Electronics Engineering or Computer Science
3+ years of experience supporting/Designing/implementing IP networks
Experience troubleshooting, implementation and support of large IP networks
Advanced English Level
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of: IP Packet flow, OSI layers
Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
IP routing protocols (BGP, OSPF, ISIS, RIP)

Job Responsibility

Solve technical issues across broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
Apply advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues
Take end-to-end ownership and communication (internal and external) of solutions from deployment to end-of-life
Monitor, manage and administer health, capacity & performance of Cloud Services
Architect and develop tailored solutions through various customer contact channels in hybrid environment
Provide incident & problem resolution, and change, performance & capacity management
Work in highly dynamic TAC (Technical Assistance Center) environment with high focus on customer satisfaction
Determine problems quickly and deliver remarkable customer experience
Be customer advocate for timely resolution of problems
Take ownership for problem resolution, problem reproduction and escalation

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Technical Support Engineer 3

Hewlett Packard Enterprise

Location:
Costa Rica , Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
August 01, 2025

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