Technical Support Engineer

Technical Support Engineer - Security

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Technical Support Engineer reports into the Global Services (GS) division, specifically as part of a comprehensive Technical Assistance Center (JTAC). JTAC challenges the status quo to provide multi-tiered services to our top-tier customers worldwide—customers who test the traditional bounds of what can be done. In order to do this, our premier customers increasingly rely on experts like the Technical Support Engineer by purchasing advanced service contracts in order to gain access to dedicated teams of highly competent, technically astute and network-aware senior engineers in an organization known as Customer Focused Technical Support (CFTS).

Job Responsibility:

Become the dedicated focal technical support contact and handle high-priority issues for a limited number of Advanced Services customers
Gain in-depth knowledge of the Juniper infrastructure and technologies present in the assigned customer’s network profile
Take ownership of high priority or sensitive customer issues
Isolate Juniper product issues at network/hardware/software level
Replicate customer environments and issues in lab and work closely with Juniper Engineering team
Work closely with other Global Services(GS) teams
Provide necessary support to the Service Managers for high profile technical escalations
Develop and maintain skills in core products and technologies
Contribute to technical documentation (White Papers, FAQs, Solutions)
Develop a 'Can-Do' attitude and suggest ways to improve the team performance and increase customer satisfaction

Requirements:

Bachelor’s or master’s degree in electrical engineering, computer science or equivalent
At least 5 years of working experience in the networking domain
Solid working experience in IP Networking basics: TCP/IP, Subnetting, IP Packet flow, OSI layers
Security Technologies: VPNs, IPSec, GRE, SSL/SSH, QoS, DES, 3DES, MD5, SHA, PKI, Various Denial of Service attacks, SYN flood, Replay attacks
Other protocols: NAT, OSPF, BGP, Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP, High availability (Clustering) and Gateway redundancy protocols (VRRP)
Working experience with traffic generators and network protocols analysis tools
Strong problem-solving and troubleshooting skills
Strong customer management and customer service skills
Excellent communication and presentation skills
English (fluent – verbal and written)
Diplomacy and good customer-facing skills

Nice to have:

Candidates with experience and certifications in Juniper Products like MX, PTX, QFX, EX, SRX, Contrail
JNCIE/CCIE lab or other security product-certified personnel
Working experience with Operating System architectures (*nix, FreeBSD), Virtualization, Hardware (CPU, memory, controller types), Scripting languages (TCL, Perl, Ansible, Puppet, C, C++), Service daemons (DHCP, DNS, TACACS, Radius)

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
August 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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