CrawlJobs Logo

Technical Support Agent

formlabs.com Logo

Formlabs GmbH

Location Icon

Location:
United States, Milwaukee

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. User satisfaction lies at the heart of Formlabs’ success. The capabilities of our technology are growing rapidly, and so are the needs of our team. Our incredible Customer Support team connects with those users in a variety of different ways, through email, live chat, phone support, and live trainings. If you’re looking to give the best-in-class service for 3D printing professionals and enthusiasts around the world, we want you as a Technical Support Agent.

Job Responsibility:

  • Support users in learning the ins and outs of 3D printing
  • Act as the first point of contact for prospective and returning customers, answering their questions or routing them to the appropriate channels
  • Keep customers ridiculously happy
  • Print in 3D to your heart’s content

Requirements:

  • Strong preference for bilingual (Spanish or French) candidates
  • Love to make your customer’s day by not only answering their questions, but also anticipating those to come
  • Can communicate with grace without being face to face with users
  • Easily make friends with new technology
  • Have a knack for problem solving and getting to the bottom of things
  • Are excited about learning and always want to know more
What we offer:
  • Robust equity program to build future wealth through RSUs
  • Comprehensive healthcare coverage (Medical, Dental, Vision)
  • Low cost fund options in our 401K and access to advisors
  • Generous paid Parental Leave (up to 16 weeks)
  • Tenure-based paid Sabbatical Leave (up to 6 weeks)
  • Flexible Out of Office Plan – Take time when you need it
  • On-site parking & pre-tax commuter benefits
  • Healthy on-site lunches, snacks, beverages, & treats
  • Regular sponsored professional development opportunities
  • Many opt-in culture events across our diverse community
  • unlimited 3D prints

Additional Information:

Job Posted:
December 08, 2025

Work Type:
On-site work
Icon
View All Jobs In This Company
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technical Support Agent

Technical Support Agent

CaptivateIQ is seeking a Technical Solutions Consultant who combines analytical ...
Location
Location
Hungary
Salary
Salary:
Not provided
captivateiq.com Logo
CaptivateIQ
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of experience in SaaS technical support, solutions consulting, or related technical customer-facing roles
  • Strong analytical and troubleshooting abilities with an interest in understanding how data supports business outcomes
  • Excellent communication skills, with the ability to explain technical concepts clearly
  • Proven success in managing case queues and driving efficient, accurate resolutions
  • Demonstrated technical aptitude and a strong hunger to learn and quickly adopt new technologies and systems
  • Ability to translate technical details into clear, customer-friendly explanations
Job Responsibility
Job Responsibility
  • Manage and resolve a personal queue of technical cases, ensuring clear communication and adherence to SLAs
  • Diagnose and troubleshoot customer issues related to data modeling, integrations, and configuration
  • Translate complex technical issues into clear, professional, non-technical explanations for all audiences
  • Collaborate with internal teams (Product, Engineering, Customer Success) to drive timely resolutions and close feedback loops
  • Document findings, resolutions, and reusable insights for both internal and customer-facing resources
  • Develop a strong understanding of CaptivateIQ’s product logic and data structure
  • Analyze and validate data and calculations across customer environments
  • Build the technical skills needed to support troubleshooting of systems such as Salesforce, Snowflake, or NetSuite
  • Support ongoing improvements to documentation, tools, and internal workflows
  • Quickly gain technical knowledge of new tools and systems by digging in and getting curious about solutions
  • Fulltime
Read More
Arrow Right

Technical Support Agent EMEA

Our Support Team plays a critical role in the daily life of our customers. We cu...
Location
Location
France , Paris
Salary
Salary:
Not provided
360learning.com Logo
360Learning
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years experience within tech support function role, preferably in B2B Saas environment
  • Bachelor’s degree in Information Technology, Computer Science, or a related field
  • Passion for learning and ability to take complex technical information and turn it into engaging, easy-to-understand instructions with a client centricity mindset
  • Master an array of troubleshooting tools and concepts
  • Problem solving skills and an investigator mindset
  • Ability to work under pressure and adapt to a fast-changing environment (multitasking, prioritization…)
  • Basic knowledge of SQL for querying databases and resolving data-related issues
  • Experience with ticketing systems (e.g Zendesk), monitoring service applications (e.g Datadog) and basic understanding of HTTP APIs
  • Fluent French & English (US/UK)
Job Responsibility
Job Responsibility
  • Answer all queries from French and English customers by email
  • Work in full autonomy
  • Answer to written requests from clients (50% of the time)
  • Guarantee customer satisfaction and respect of our KPIs and SLAs
  • Get to know our product and all its features inside out
  • Work autonomously to identify and document bugs and have them solved by the R&D team
  • Contribute to the improvement of the support brought to our customers (escalation process, crisis management, improvement of the ticketing process, interfaces with other 360Learning teams...)
  • Start handling our most valuable customers by becoming a dedicated agent for some of them
  • Contribute to the scaling of the team by assisting your coach on the recruitments & helping new joiners during their first months in the team
  • Become a subject-matter expert and treat escalations from your team members
What we offer
What we offer
  • Package includes base salary, a variable component and equity
  • Work From Home stipend
  • RTT
  • Lunch vouchers
  • Medical insurance
  • Gym subscription
  • 1 month parental leave for the second parent
  • Flexible hours
  • Full remote work possible anywhere in France
  • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity
  • Fulltime
Read More
Arrow Right

Technical Support Agent EMEA

Our Support Team plays a critical role in the daily life of our customers. We cu...
Location
Location
Spain
Salary
Salary:
Not provided
360learning.com Logo
360Learning
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years experience within tech support function role, preferably in B2B Saas environment or bachelor’s degree in Information Technology, Computer Science, or a related field
  • Passion for learning and an ability to take complex technical information and turn it into engaging, easy-to-understand instructions with a client centricity mindset
  • Master an array of troubleshooting tools and concepts
  • Problem solving skills and an investigator mindset
  • Able to work under pressure and adapt to a fast-changing environment (multitasking, prioritization…)
  • Basic knowledge of SQL for querying databases and resolving data-related issues
  • Experience with ticketing systems (e.g Zendesk), monitoring service applications (e.g Datadog) and basic understanding of HTTP APIs
  • Fluent French & English (US/UK)
Job Responsibility
Job Responsibility
  • Answer all queries from our French and English customers by email
  • Work in full autonomy
  • Answer to written requests from clients
  • Guarantee customer satisfaction and respect of our KPIs and SLAs
  • Get to know our product and all its features inside out
  • Work autonomously to identify and document bugs and have them solved by the R&D team
  • Contribute to the improvement of the support brought to our customers (escalation process, crisis management, improvement of the ticketing process, interfaces with other 360Learning teams...)
  • Start handling our most valuable customers by becoming a dedicated agent for some of them
  • Contribute to the scaling of the team by assisting your coach on the recruitments & helping new joiners during their first months in the team
  • Become a subject-matter expert and treat escalations from your team members
What we offer
What we offer
  • Work From Home allowance
  • Social security
  • Health insurance
  • Unemployment insurance
  • Common contingency
  • Salary guarantee fund
  • Flexible hours
  • Total work from home possible anywhere in Spain
  • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity
  • Fulltime
Read More
Arrow Right

Customer Support Agent

Our Customer Support Team is here to deliver first-class support in a simple, ef...
Location
Location
Portugal , Lisbon
Salary
Salary:
Not provided
dashlane.com Logo
Dashlane
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1 year of experience in technical customer support
  • 1+ years of experience providing online customer support in English, preferably in a SaaS environment or a tech company
  • Excellent spoken and written English
  • The ability to communicate technical topics to customers and coworkers simply and clearly in English via email, chat, and/or phone
  • Quality-driven people with a passion for creating extraordinary customer experiences while being able to help their team achieve efficiency and productivity objectives
  • The ability to use support platforms such as Zendesk
  • Experience in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for handoff to the product/development team, and resolution
  • Prior experience working with tech teams like developers/engineers and QA
  • Prior experience troubleshooting technical issues that can arise on web apps, mobile apps, local software, and web extensions
Job Responsibility
Job Responsibility
  • Respond to B2C and B2B customers' questions rapidly and clearly
  • Provide technical support towards account/login/billing-related issues
  • Take ownership of solving a wide range of customer queries that come through email, chat, and social media with effective probing, and troubleshooting
  • Comply with and suggest improvements for ticket categorization and issue identification guidelines
  • Reach for productivity and quality KPIs aligned with the team goals by resolving all questions and concerns
  • Play a big role in sharing relevant feedback with the product team
  • Help update/create content for our internal knowledge base and our help centre
  • Test and reproduce issues to troubleshoot and help the Dashlane product team identify and fix bugs
  • Be the voice of our customers: raise their concerns or new feature requests/feedback to our product and engineering team
  • Work closely with the Level 2 and Level 3 support teams to improve overall product knowledge, and to escalate more complex issues
What we offer
What we offer
  • Flex Benefits - allocate a monthly amount to a pool of benefits
  • Health insurance covered by Dashlane
  • 5 extra vacation days each year, plus your birthday off
  • Company wide well-being days (one per quarter)
  • Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
  • Donation matching program
  • Access mental health services through Spring Health, available for you and your family members
  • Team building & social events - weekly lunch in the office and monthly happy hour
  • Fulltime
Read More
Arrow Right

Customer Support Agent

As part of the Customer Support team, you will be the first point of contact bet...
Location
Location
United States , Portland
Salary
Salary:
Not provided
https://www.ledger.com Logo
Ledger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer support or in a customer-facing role
  • Must have a 'Customer First' attitude
  • Outstanding written and verbal skills in English
  • Ability to learn about hardware & software products and to analyse technical and/or factual data
  • Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
  • Knowledge in cryptocurrencies and/or blockchain is a must
  • Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus
Job Responsibility
Job Responsibility
  • Provide quick and efficient technical support and ensure customer satisfaction
  • Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
  • Identify recurring support trends and product performance issues, providing timely feedback to our product team
  • Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation
  • Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
  • Communicate clearly and work effectively with other teams and departments
  • Participate in external events around the world
  • Always be learning - about both crypto and also Ledger's products
What we offer
What we offer
  • Equity: stock options
  • Flexibility: hybrid work policy (2 days in the office / week)
  • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Vacation: 20 days of paid leave per year
  • Retirement: 401k with employer match
  • Transport: Ledger reimburses part of your preferred means of transportation
  • Fulltime
Read More
Arrow Right

Customer Support Agent

As part of the Customer Support team, you will be the first point of contact bet...
Location
Location
United States , Portland
Salary
Salary:
60000.00 - 70000.00 USD / Year
https://www.ledger.com Logo
Ledger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer support or in a customer-facing role
  • Must have a 'Customer First' attitude
  • Outstanding written and verbal skills in English
  • Ability to learn about hardware & software products and to analyse technical and/or factual data
  • Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
  • Knowledge in cryptocurrencies and/or blockchain is a must
Job Responsibility
Job Responsibility
  • Ensure customer satisfaction & reply to day-to-day customer requests
  • Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
  • Identify recurring support trends and product performance issues, providing timely feedback to our product team
  • Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation
  • Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
  • Communicate clearly and work effectively with other teams and departments
  • Participate in external events around the world
  • Always be learning - about both crypto and also Ledger's products
What we offer
What we offer
  • Equity: stock options
  • Flexibility: hybrid work policy (2 days in office/week)
  • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Vacation: 20 days of paid leave per year
  • Retirement: 401k with employer match
  • Transport: reimbursement for preferred means of transportation
  • Fulltime
Read More
Arrow Right

Customer Support Agent

As part of the Customer Support team, you will be the first point of contact bet...
Location
Location
United States , Portland
Salary
Salary:
Not provided
https://www.ledger.com Logo
Ledger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer support or in a customer-facing role
  • Must have a 'Customer First' attitude
  • Outstanding written and verbal skills in English
  • Ability to learn about hardware & software products and to analyse technical and/or factual data
  • Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
  • Knowledge in cryptocurrencies and/or blockchain is a must
  • Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus
Job Responsibility
Job Responsibility
  • Ensure customer satisfaction & reply to day-to-day customer requests
  • Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
  • Identify recurring support trends and product performance issues, providing timely feedback to our product team
  • Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
  • Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
  • Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
  • Participate in external events around the world
  • Always be learning - about both crypto and also Ledger’s products
What we offer
What we offer
  • Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
  • Flexibility: A hybrid work policy (2 days in the office / week)
  • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Well-being: Personal development, coaching & fitness with our dedicated partners
  • Vacation: 20 days of paid leave per year
  • Retirement: 401k with employer match
  • High tech: Access to high performance office equipment and gadgets, including Apple products
  • Transport: Ledger reimburses part of your preferred means of transportation
  • Discounts: Employee discount on all our products
  • Fulltime
Read More
Arrow Right

Customer Support Agent

As part of the Customer Support team, you will be the first point of contact bet...
Location
Location
United States , Portland
Salary
Salary:
Not provided
https://www.ledger.com Logo
Ledger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer support or in a customer-facing role
  • Must have a 'Customer First' attitude
  • Outstanding written and verbal skills in English
  • Ability to learn about hardware & software products and to analyse technical and/or factual data
  • Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
  • Knowledge in cryptocurrencies and/or blockchain is a must
  • Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus
Job Responsibility
Job Responsibility
  • Ensure customer satisfaction & reply to day-to-day customer requests
  • Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
  • Identify recurring support trends and product performance issues, providing timely feedback to our product team
  • Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
  • Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
  • Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
  • Participate in external events around the world
  • Always be learning - about both crypto and also Ledger’s products
What we offer
What we offer
  • Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
  • Flexibility: A hybrid work policy (2 days in the office / week)
  • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Well-being: Personal development, coaching & fitness with our dedicated partners
  • Vacation: 20 days of paid leave per year
  • Retirement: 401k with employer match
  • High tech: Access to high performance office equipment and gadgets, including Apple products
  • Transport: Ledger reimburses part of your preferred means of transportation
  • Discounts: Employee discount on all our products
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Australia Jobs Canada Jobs Poland Jobs Ireland Jobs Spain Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy