Technical Support Agent Jobs

Technical Support Agent

CaptivateIQ

Location:
Hungary

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

CaptivateIQ is seeking a Technical Solutions Consultant who combines analytical problem-solving with customer empathy and a genuine desire to learn. You will be a key technical resource for our customers, troubleshooting complex issues, ensuring data accuracy, and contributing to continuous improvements in our support operations. This role is ideal for a highly curious individual with strong technical aptitude who enjoys investigating complex systems, explaining technical concepts clearly, and driving efficient, high-quality resolutions.

Job Responsibility:

Manage and resolve a personal queue of technical cases, ensuring clear communication and adherence to SLAs
Diagnose and troubleshoot customer issues related to data modeling, integrations, and configuration
Translate complex technical issues into clear, professional, non-technical explanations for all audiences
Collaborate with internal teams (Product, Engineering, Customer Success) to drive timely resolutions and close feedback loops
Document findings, resolutions, and reusable insights for both internal and customer-facing resources
Develop a strong understanding of CaptivateIQ’s product logic and data structure
Analyze and validate data and calculations across customer environments
Build the technical skills needed to support troubleshooting of systems such as Salesforce, Snowflake, or NetSuite
Support ongoing improvements to documentation, tools, and internal workflows
Quickly gain technical knowledge of new tools and systems by digging in and getting curious about solutions
Adhere to and refine support processes that ensure consistency and scalability
Identify recurring issues and propose improvements to documentation or workflows
Contribute feedback to improve internal tools, knowledge bases, and automation efforts

Requirements:

2+ years of experience in SaaS technical support, solutions consulting, or related technical customer-facing roles
Strong analytical and troubleshooting abilities with an interest in understanding how data supports business outcomes
Excellent communication skills, with the ability to explain technical concepts clearly
Proven success in managing case queues and driving efficient, accurate resolutions
Demonstrated technical aptitude and a strong hunger to learn and quickly adopt new technologies and systems
Ability to translate technical details into clear, customer-friendly explanations

Nice to have:

Proficiency in Microsoft Excel, managing and manipulating multi-source, high-volume datasets to support various business applications
Experience working with CaptivateIQ (or similar sales compensation and business automation tools)
Past experience in relevant or adjacent industries: Revenue Operations or Finance
Familiarity with common business platforms such as Salesforce, Tableau, Snowflake, or NetSuite
Experience improving team processes, documentation, or internal tools

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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