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Technical Specialist I – W&C Applications

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H.B. Fuller

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

71000.00 - 91000.00 USD / Year
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Job Description:

This individual is independent for basic support needs and is learning from others to develop skills in more complex areas. They co-own an area (W&C applications) with guidance and are responsible for troubleshooting basic problems within assigned tasks, with assistance. The role consistently develops skills to meet scope and ownership responsibilities and includes travel to customers without technical support in focus areas (e.g., product trials at customer sites or in-house).

Job Responsibility:

  • Proactively maintain a safe work environment by following company guidelines, industry safety rules, and using proper protective equipment
  • Build strong relationships with customers, influence decisions, and gain alignment
  • Apply application and equipment expertise to solve unmet customer needs, troubleshoot process problems, support claim investigations, and recommend products or process improvements based on data-driven conclusions
  • Train and educate customers on H.B. Fuller products and services, including product specifications, application, and equipment
  • Conduct manufacturing audits at customer locations, where applicable
  • Perform preventative maintenance and equipment repair of H.B. Fuller-manufactured equipment, where applicable
  • Utilize equipment and application expertise to construct new apparatus or modify existing equipment based on customer and equipment capabilities
  • Develop expertise in H.B. Fuller products and applications in the markets served
  • Stay current with industry trends by attending conventions, trade shows, and visiting key equipment manufacturers, machinery partners, institutes, and substrate suppliers
  • Maintain knowledge of customers, competition, market forces, and product/application needs
  • Analyze and interpret data to prepare and deliver technical reports and presentations internally (sales, marketing, R&D) and externally (customers)
  • Conduct successful product demonstrations, including planning, preparation of tools, and post-demonstration reviews with customers
  • Actively participate in developing and executing account plans for key customers and opportunities
  • Train and educate commercial leaders on H.B. Fuller products and services, including competitive comparisons and value quantification
  • Participate in regular laboratory, sales, and marketing meetings
  • share best practices and success stories
  • Collaborate with commercial teams to define roles with key equipment and material manufacturers
  • Drive innovation by identifying new product and service opportunities and being among the first trained on new H.B. Fuller technologies
  • Work closely with Marketing to launch new products, train sales teams, and identify market trends
  • Collaborate with R&D to provide application expertise for new product development and troubleshooting

Requirements:

  • High School Diploma and at least 5 years of relevant work experience
  • Associate or technical degree in a related area and at least 2 years of relevant work experience
  • Bachelor of Science degree in Chemistry, Chemical Engineering, or related field

Nice to have:

  • Bachelor of Science degree in Chemistry, Chemical Engineering, Material Science, or related field
  • ASC TAC certification
  • At least 1 year of training in adhesives, applications, machinery, or substrates
What we offer:
  • comprehensive benefits
  • incentive and recognitions programs
  • health & wellness benefits
  • 401K contributions
  • paid time off
  • paid holidays

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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