Technical Solutions Consultant Jobs

Technical Solutions Consultant

The Technical Solutions Consultant role focuses on responding to customer issues...

Location

India , Hyderabad

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Minimum of 3 to 5 years of experience in IT solutions
A degree in Computer Science, IT or Software Engineering and understanding of remote infrastructure domain
Microsoft, Cisco, Linux or similar certification is a plus
Proven knowledge as a Technical Support Engineer, Help Desk Technician or similar role
Basic knowledge on Windows / Linux / Mac OS environments
Ability to research and identify solutions to reported issues
Ability to diagnose and troubleshoot technical issues, including setup and configuration
Ability to prioritize and manage several open issues at one time
Willingness to work in shifts (24 x 7)
Good understanding of Infrastructure domain – Servers, Network, cloud, and other tech products

Job Responsibility

Take ownership of customer issues reported and see problems through to resolution
Diagnosing, troubleshooting skill and identifying solutions to resolve system /Operating system issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide assistance to our customers using the IT operations platform
Diagnose and troubleshoot product issues/questions and help our customers leverage the product effectively
Resolve product issues and respond to any product questions from customers
Use email and phone communication to provide clear, written instructions and technical manuals
Provide prompt and accurate feedback to customers
Refer to the internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs
Flexible work environment
Inclusive work culture

Fulltime

Technical Solutions Consultant Graduate

Technical Solutions Consultant Graduate role at Hewlett Packard Enterprise provi...

Location

United States , Alpharetta

Salary:

45400.00 - 96200.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Completed Bachelor's Degree in Computer Science, Engineering or related field within 1 year of start date
0-1 year of experience in related field
Excellent verbal and written communication skills
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience
E-support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting
Engage team members for support as required to ensure internal or external business and end user SLA demands are met
Partner with and assist the Sales Pursuit team

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

New

Senior Technical Solutions Consultant

As a Senior Technical Solutions Consultant, you will serve as a critical technic...

Location

Hungary

Salary:

Not provided

CaptivateIQ

Expiration Date

Until further notice

Requirements

5+ years of experience in SaaS technical support, solutions consulting, or related technical customer-facing roles
Proficiency in Microsoft Excel, managing and manipulating multi-source, high-volume datasets to support various business applications
Proven success owning and efficiently driving resolution for highly complex customer and system issues in a fast-paced, data-driven environment
Demonstrated expertise in analyzing and troubleshooting end-to-end data models (including calculation logic, dependencies, integrations and data flows) to diagnose and resolve configuration gaps and financial discrepancies
Excellent communication skills, with the ability to explain technical concepts clearly
Experience collaborating cross-functionally to improve processes, tools, or customer outcomes

Job Responsibility

Own and resolve complex, high-impact customer cases, serving as the primary escalation point and driving thorough, professional resolutions that often require deep cross-functional coordination
Apply advanced technical expertise to analyze and troubleshoot end-to-end customer data models, reviewing calculation logic, dependencies, Integrations, and data flows to uncover configuration gaps and root-cause drivers of discrepancies
Act as an escalation point for high-impact or urgent issues, ensuring a thorough and professional resolution
Communicate effectively with both technical and non-technical audiences to clarify issues, progress, and outcomes
Proactively partner with Product, Engineering, and Customer Success to communicate technical issues, close feedback loops, and drive the prevention of recurring problems through systematic fixes
Develop deep product and domain expertise in CaptivateIQ’s platform, data structures, and the broader domain of sales compensation and business logic
Analyze and validate data to identify root causes of configuration or calculation discrepancies
Partner with internal teams to improve workflows, documentation, and tooling that support scalable operations
Identify patterns and recommend process improvements to enhance efficiency and customer experience
Lead or contribute to initiatives that enhance support processes, tools, and knowledge sharing

Fulltime

Technical Solution Consultant

Customer Solution Centers are made up of teams that provide remote (offsite) ser...

Location

Bulgaria , Sofia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High School: completion of post-primary level education prior to University study
0-1 year experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in English and Spanish
Experience in troubleshooting in a technical environment
Excellent analytical and problem-solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options based on customer entitlement
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.
Engage team members for support as required to ensure internal or external business and end user SLA demands are met
Begin to partner with and assist the Sales Pursuit team.

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion.

Fulltime