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Technical Solutions Consultant Graduate

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Hewlett Packard Enterprise

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Location:
United States, Alpharetta

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

45400.00 - 96200.00 USD / Year
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Job Description:

Technical Solutions Consultant Graduate role at Hewlett Packard Enterprise providing remote service through Customer Solution Centers. The role focuses on solving various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Job Responsibility:

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs
  • Resolve incoming internal or external businesses and end user's problems via telephone and e-support
  • Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System
  • Proactively assist customers to avoid or reduce problem occurrence
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting
  • Engage team members for support as required to ensure internal or external business and end user SLA demands are met
  • Partner with and assist the Sales Pursuit team

Requirements:

  • Completed Bachelor's Degree in Computer Science, Engineering or related field within 1 year of start date
  • 0-1 year of experience in related field
  • Excellent verbal and written communication skills
  • Experience in troubleshooting in a technical environment
  • Excellent analytical and problem solving skills
  • Software and hardware knowledge of computing, storage and peripheral devices
  • Advanced proficiency with case management databases and tools
  • Superior customer service skills
  • Phone and remote support experience
  • E-support experience

Nice to have:

  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Business Growth
  • Business Planning
  • Coaching
  • Commercial Acumen
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Experience Strategy
  • Customer Solutions
  • Data Analysis Management
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Long Term Planning
  • Managing Ambiguity
What we offer:
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
October 07, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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