Technical Service Job at Randstad (Kolkata)

Customer Service Technical Support Representative

A Member Care Representative is responsible for providing a basic to intermediat...

Location

United States , South Jordan

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

One or more years working: a) as a high touch, face to face customer service role
b) in a call/contact center
c) as a customer service representative where technical support or trouble shooting is a primary job function
Windows and MacOS: Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues
Android and IOS: Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues
Ability to accurately type 40+ wpm
Competent diagnosing basic to intermediate technical issues involving software applications and interfaces
Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.
Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services
Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy

Job Responsibility

Provide service to Cricut® inbound customer inquiries regarding Cricut® products, hardware, software and services (primarily voice with potential for email and chat)
Document and escalate to internal and external teams as required to support complex support issues/requests
Reply to service tickets promptly and in accordance with established guidelines
Accurately maintain associated data, files and records regarding technical support incidents
Manage individual work to provide exceptional member satisfaction
Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.
Engage members by offering education on additional products or services to further enhance the customer experience
Provide how to information and knowledge to members using our crafting products
Demonstrate proficiency with all Cricut® products through on the job training
Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature

What we offer

competitive Medical, Dental, and Vision coverage
a 401(k) match
generous PTO
a yearly lifestyle stipend to support your wellness and passions
exclusive employee discounts

Fulltime

Vice President of Technical Services

CaptivateIQ is seeking a Vice President of Technical Services to unify and lead ...

Location

United States , Austin; Menlo Park

Salary:

225000.00 - 300000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

Prior VP-level experience in post-sales functions (Professional Services, Customer Education, Technical Support, or analogous technical/strategy roles), Product leadership, or Strategy Roles within high-growth SaaS organizations with a technical product
Demonstrated history of innovation, creative problem-solving, or executing transformational change, not just incremental improvement, within customer-facing teams or digital product functions
Comfort with ambiguity and “blank sheet” problem solving
entrepreneurial drive
strong internal pitch/advocacy skills
Visionary leadership: able to articulate and drive a radical new model for customer enablement and serve as a north star for the team and company
Change orchestration: proven ability to transform teams and mindsets, a champion for experimentation, calculated risk-taking, and celebrating fast learning cycles
Customer-obsessed systems thinking: always grounding decisions in the realities of diverse customer personas and their end-to-end experience
Deep operational strength with an innovative, systems-thinking mindset

Job Responsibility

Innovation: Develop and champion a bold, “next-level” vision for Technical Services that accelerates CaptivateIQ’s shift toward a fully self-service, product-led customer journey
Strategy: Craft and socialize a multi-year roadmap spanning Customer Education, Professional Services, and Technical Support, leveraging digital-first, AI-powered experiences to drive scale
Launch self-service experiences: customer portals, in-product guidance, AI-assisted support, and scalable implementation templates
Overhaul our education program to prioritize embedded, contextual product guidance over static content - replace traditional training models with just-in-time, in-app learning and personalized content delivery
Expand self-service capabilities to reduce 1:1 support volume - e.g., searchable knowledge bases, diagnostic tooling, and AI-assisted troubleshooting
Define the future of Professional Services by moving beyond standard implementation delivery to flexible, templatized, and AI-augmented frameworks
Continuously uplevel team members to be strategic and consultative customer partners, while automating and productizing lower-level transactional tasks
Ensure rigor and leadership-level visibility of project health and status, risks, pipeline and resourcing visibility
Regularly engage with customers, beyond escalation management, to form long term relationships with key stakeholders, understand their perspectives, and serve as an internal voice of the customer
Surface recurring product gaps and usage friction through frontline insights and partner with Product & Eng to influence roadmap priorities

What we offer

(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
(US-ONLY) 401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent

Fulltime

Field Technical Service Engineer

Provide regional technical service support with flexibility at customer and mach...

Location

Ireland , Sligo; Dublin

Salary:

Not provided

Amcor

Expiration Date

Until further notice

Requirements

University engineering/science degree or equivalent industry experience
Proven experience in a similar role in the flexible packaging or packaging machinery industry
Good understanding of flexible packaging converting processes and customer packing/filling equipment
Knowledge of packaging validation procedures
Willingness to travel up to 70% of the time
Fluent in English
Strong communication/interpersonal skills
Strong focus on customer with team working spirit
Solid technical and problem solving skills
Ability to work in a fast-paced dynamic environment and handle pressure

Job Responsibility

Provide regional technical service support at customer and machine manufacturer sites
Follow up each visit with a detailed field service report
Support customer packaging trials from first attempt through to industrial qualification/ramp up
Contribute to Growth by supporting trials for New Business Opportunities
Support Quality related issues by collaborating to troubleshoot and resolve packaging material/machine/product interaction issues
Contribute to maintaining existing business by providing technical assistance to trials
Provide support to Product Development peers by trialing new products
Maintain schedule to meet the needs of customers
Focus on customer management and satisfaction
Master technical knowledge of packaging machinery types, pack formats and applications

Fulltime

Technical Service Desk Analyst

The Technical Service Desk Analyst provides front-line technical support to inte...

Location

United States

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

Associate or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
1–3 years of experience in a technical support or service desk role
Strong knowledge of Windows and/or macOS operating systems, Microsoft 365, and common enterprise applications
Familiarity with Active Directory, Exchange, VPNs, and remote desktop tools
Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP)
Excellent problem-solving, communication, and time management skills
Customer-focused

Job Responsibility

Serve as the first point of contact for all IT-related issues via phone, email, chat, or ticketing system
Diagnose and resolve hardware, software, and network problems for desktops, laptops, mobile devices, and peripherals
Manage and prioritize tickets in the IT Service Management (ITSM) system, escalating complex issues to higher-level support when necessary
Support account administration tasks including password resets, access requests, and group policy updates in Active Directory and other enterprise systems
Install, configure, and maintain end-user hardware and software, ensuring compliance with organizational standards
Provide remote and onsite support for users across multiple locations
Document issues, troubleshooting steps, and resolutions within the ticketing system to build the organization’s knowledge base
Assist with IT onboarding/offboarding, ensuring proper setup and access for new hires and departing employees
Participate in system upgrades, patch management, and scheduled maintenance activities
Contribute to process improvement initiatives aimed at enhancing service delivery and customer satisfaction

What we offer

career advancement opportunities
extensive training
excellent benefits including paying for health and dental premiums for salaried employees

Fulltime

Technical Services Engineer

As a Technical Services Engineer, you will work the daily inbound cases from Cus...

Location

United States , Birmingham, Alabama

Salary:

43100.00 - 75100.00 USD / Year

Daxko

Expiration Date

Until further notice

Requirements

Strong interpersonal and cross-functional communication skills
Strong computer and multi-tasking skills
Strong analytical and problem-solving skills
Ability to work independently and take initiative
Excellent time management skills with a proven ability to meet deadlines
Ability to maintain professionalism and act with integrity
Bachelor’s Degree in Business, Computer Science or related field
Coding Bootcamp / relevant certifications
Familiarity with one or more of the following: Microsoft SQL, MySQL, MongoDB, and PostgreSQL

Job Responsibility

Work the daily inbound cases from Customer Service
determine the root cause and either resolve or escalate to other team members or teams as required
Act as the communication champion between Customer Success, Professional Services, Development, and TechOps to ensure system-wide incidents or issues are known and case resources are coordinated
Support All Daxko software offerings and integrated third-party tools
Act as the escalation point for Customer Success when identifying urgent action from other departments
Test and escalate bug tickets to the appropriate development team via Jira
Collaborate across teams regarding business and product needs of customers
Participate in on-call rotation
Ensure a speedy response time on cases and enlist help of other team members as needed
Teach others how to use Daxko software offerings

What we offer

Flexible paid time off
Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
401(k) matching
New-Parent Paid Leave
Casual work environments
Remote work

Fulltime

Senior Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Experience with customer facing roles
Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
High exposure to network operations environment
Ability to operate independently, including management of priorities in unstructured environment

Job Responsibility

Customer advocate and single point of contact for customer for all post-sales service needs
Stay in alignment with customer and accounts team concerning services sales and delivery
Help support cases resolved as per SLAs and expedite/escalate critical issues among technical support teams
Proactively escalates and brings people with required expertise together to bring critical issues to closure
Act as interlock between Customer and Professional Services, Advanced Services, and Education Services
Engage on major projects for service requirements, risk management, and expectation setting
Conduct Periodic reviews with customer on service delivery metrics, SLA, and quality
Establish customer-specific operational status and reporting framework
Use technical knowledge to review and assess open software defects
Assist customer in making use of proactive consulting services

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment

Fulltime

Senior Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Knowledge and experience of newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
Experience working in large enterprises, Network service providers
ITIL Framework process knowledge
Experience with automation
Cisco/Arista/Aruba/Juniper product certifications or industry equivalents
Experience with customer facing roles
Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks

Job Responsibility

Customer advocate and single point of contact for customer for all post-sales service needs
Stay in alignment with customer and accounts team concerning services sales and delivery
Help support cases resolved as per SLAs and expedite/escalate critical issues
Provide relevant technical inputs to facilitate and expedite escalated problem resolution
Proactively escalate and bring people with required expertise together
Act as interlock between Customer and Professional Services, Advanced Services, and Education Services
Engage on major projects for service requirements, risk management, and expectation setting
Conduct periodic reviews with customer on service delivery metrics, SLA, and quality
Establish customer-specific operational status and reporting framework
Use technical knowledge to review and assess open software defects

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Technical Service Advisor

The Technical Service Advisor role at Hewlett Packard Enterprise involves except...

Location

Colombia , Bogota

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
ITIL Framework process knowledge
experience and desire to work on automation
amiable communication, interpersonal and social skills
bachelor’s degree in electrical/electronic Engineering, Computer Science or equivalent
upper intermediate level of English
8+ years experience in designing, implementing, and solving technical problems of Datacenter or IP/MPLS networks
high exposure to network operations environment

Job Responsibility

Represent Juniper customer service to the customer and act as a representative of the customer back to Juniper
act as a single point of contact for post-sales customer service issues in the account for the customer, partners, and account team
track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support, and advanced options including credits and training credits
support cases resolved as per SLAs and expedite/escalate critical issues among Juniper technical support teams
provide relevant technical inputs to facilitate and expedite escalated problem resolution
proactively escalate and bring required expertise together to address critical issues
coordinate and oversee all customer service delivery into the account
conduct periodic reviews with customers to review Juniper service delivery metrics, SLA, and quality
establish a customer-specific operational status and reporting framework using ITIL
deliver proactive consulting services such as technical analysis and recommendations (impact assessment, health check analysis, software upgrade analysis, config review, etc.)

What we offer

Health and wellbeing benefits for physical, financial and emotional wellbeing
programs for personal and professional development
inclusive work environment celebrating individual uniqueness.

Fulltime

Technical Service

Randstad

Location:
India , Kolkata

Category:
Research and Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

Expiration:
January 10, 2026

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