Technical Service Manager

The Technical Service Manager role involves acting as a trusted advisor for customers in managed cloud environments. You will manage customer relationships, support incident management, and drive innovation in cloud solutions. The position requires a deep understanding of customer needs and the ability to coordinate with various stakeholders to ensure satisfaction and optimize operations. Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into the managed cloud environment. TSM governs managed cloud customer relationship management from a technical perspective, while advocating for the customer. TSM will work as a team with CDMs and cloud internal service delivery to serve and delight the end-customers, by providing quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle in cloud environment.