Technical Service Delivery Manager Jobs

Service Delivery Manager

As the Service Delivery Manager - Customer Operations you will be responsible fo...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

Proven experience in real-time operations service delivery in a fast paced customer focused environment
Strong understanding of capacity planning, intraday management and performance optimisation
Demonstrate ability to interpret live data and performance dashboards to make informed, timely operational decisions
Experience in incident response and service recovery ensures minimal disruption
Proficiency in using CRM, WFM or operational management tools

Job Responsibility

Monitor live operational performance and service levels throughout the day, identifying risks or deviations from planned schedules and taking proactive action to maintain service delivery targets
Coordinate real-time resource adjustments where required, adjusting queues, schedules, and workflows to maintain SLA, occupancy, and response-time targets
Build and refine dashboards and tools such as Looker to give teams visibility of live and historical performance trends
Oversee system health ensuring data accuracy, issue escalations and timely resolution of any operational or technical problems
Act as point of contact for any operational incidents or issues. Coordinate operational responses including the deployment of customer communications, reorganisation of staff rotas and support with any post incident reviews
Provide live performance reporting and insight to senior stakeholders, highlighting any emerging trends, risks and opportunities for improvement

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

New

Senior Manager – Delivery Services

Senior Manager responsible for client account management, project delivery, and ...

Location

KochiTrivandrum

Salary:

Not provided

Experion Technologies

Expiration Date

Until further notice

Requirements

Expertise in product development and handling
Excellent client account/relationship management and negotiation skills
Experience leading large implementations with mobile/web development
Agile Project Management skills (ceremonies, grooming, estimation, tracking)
Excellent verbal and written communication
Passionate about detailing and analytics
Project delivery expertise and stakeholder relationship management
12+ years total experience (8+ years relevant)

Job Responsibility

Completely manage client account balancing project delivery and customer relationship for new project identification
Coordinate client interactions for product requirement grooming, detailing, development, testing, rollout and release
Manage product development in Web/Mobile technologies with engineering practices (CI/CD, DevOps, Automated Testing)
Go into functional/technical details and motivate core team in design/solutioning phases
Handle end-to-end project delivery in Agile Methodology with product grooming and ceremonies
Apply project management skills (Estimation, Scheduling, Tracking, Commercials, Quality)
Manage teams of 20+ in global delivery model
Lead Agile teams anchoring ceremonies (grooming, sprint planning, retro, demo)
Enable team member competency development and professional growth
Understand modern web/mobile application development and technology architecture

Infrastructure Service Delivery Manager

The Infrastructure Service Delivery Manager is an intermediate level role respon...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-10 years of experience in roles centred around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
understanding of how specialization within area contributes to the business and of competitors' products and services
ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
experience in a Financial Services or large complex and/or global environment preferred
effective analytic/diagnostic skills
ability to communicate technical concepts to non-technical audience

Job Responsibility

perform an Infrastructure Service Delivery role for Wealth business including engagement in Incident, Problem Change and other ITIL disciplines between Production Management, Infrastructure and Wealth organizations
ensure continual improvement of resilience and reliability for end-to-end services
create and maintain relationships, bring virtual teams across the organization together and lead execution of delivery of plan
interact with technical stakeholders from Architecture, Infrastructure and Application development teams to provide best in class infrastructure solutions to meet business needs
deliver on Infrastructure Spend and Financial Targets including annual budget planning with business and Infrastructure
manage delivery of demand optimization effort with the business to deliver savings target against financials while ensuring infrastructure right sizing
provide oversight for the delivery of business, regulatory and technology infrastructure projects with end-to-end responsibility for the quality, timeliness, financials, and operational effectiveness
deliver on performance measures including service performance, financial and governance KPIs

What we offer

private medical care program
life insurance program
pension plan contribution (PPE program)
employee assistance program
paid parental leave program (maternity and paternity leave)
sport card
holidays allowance
sport and team recreation activities
special offers and discounts for employees
access to an array of learning and development resources

Fulltime

Service Delivery Manager

As IT services must serve the business needs, which means they require the overs...

Location

Belgium , Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Project and/or service management within an IT environment
Technical insight to lead development teams working in .NET
Setting up application life cycle management
Presales and sales activities
People management and strong communication skills
Education: Bachelor’s degree in computer science or a relevant equivalent
Languages: English and Dutch or French

Job Responsibility

Effective management of service desks
Implementation of continuous improvement strategies
Maintaining high standards of IT services
Proactive communication with clients
Efficient resource management
Resolving issues as they happen
Driving digital transformation alongside customer satisfaction

What we offer

Mobility options (including a company car)
Insurance coverage
Meal vouchers
Eco-cheques
Continuous learning opportunities through the Sopra Steria Academy
Team events

Fulltime

Managed Services Manager

The Managed Services Manager (MSM) serves as a trusted advisor and integral exte...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Certification - PMP/Prince2/ITIL Preferred
Prior experience in managed Services with enterprise clients a plus
Knowledge of technology fundamentals and trends is essential
Excellent ability to influence across and up – achieving/beating expected business outcomes
Demonstrates strong business, program and analytical skills - breaks down business challenges into solutions with a clear path forward
Account management skills are preferred
Degree in a related technical field
Demonstrated Program Management skills and high organizational skills required, ITIL & PMP certification desired
5+ years of experience managing, complex and transformative IT programs and projects such as software development, datacenter migrations or cloud computing strategies
Demonstrated English verbal, written, and typing skills

Job Responsibility

Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure team collaboration with Customer's IT service management team
Responsible for customer relationship management and for the overall delivery of the Service solution
Acts as Customer's single IT management focal for all service-related issues, escalations, and integration actions
Provides direction and leadership to the GMS support teams
Strives to make continuous improvements to key processes
Holds people accountable to meet organization goals and performance initiatives
Demonstrates skills in management, planning, problem solving, innovation, analysis, communication and negotiation
Serves as GMS customer’s single point of contact for escalation and management issues
Seamless onboarding of accounts into GMS operations
Act as customer’s advisor for digital transformation and strategic initiatives

What we offer

Comprehensive suite of health, financial and emotional wellbeing benefits
Career programs catered to helping team members reach career goals
Unconditional inclusion in the workplace

Fulltime

New

Senior Technical Delivery Manager

We're seeking a Senior Technical Delivery Manager to spearhead enterprise deploy...

Location

Spain , Madrid

Salary:

Not provided

Maisa

Expiration Date

Until further notice

Requirements

Strong, demonstrable experience in technical delivery, solutions architecture, or infrastructure engineering, with experience supporting enterprise software deployments in highly regulated industries (financial services, healthcare, manufacturing)
Deep understanding of cloud infrastructure (AWS preferred), containerization technologies, enterprise networking, and security frameworks relevant to enterprise AI (SOC 2, ISO 27001, GDPR)
Proven track record managing multi-stakeholder technical projects across geographies and organizational boundaries
Cloud & Infrastructure: AWS (VPC, IAM, ECS/EKS, CloudWatch), Docker, Kubernetes, CI/CD pipelines
Enterprise Integration: RESTful APIs, authentication protocols (OAuth, SAML), enterprise databases, ETL/data pipeline concepts
AI/ML Fundamentals: Understanding of LLM architectures, RAG systems, agent frameworks, and enterprise AI governance
Security & Compliance: Experience with enterprise security reviews, data residency requirements, encryption standards, and regulatory compliance
Exceptional communication skills with ability to translate technical concepts for executive stakeholders and build trusted advisor relationships
Calm and composed under pressure, with proven ability to navigate high-stakes situations and de-escalate tension with diplomacy and professionalism
Structured problem-solver who thrives in ambiguous, fast-moving environments with composure under pressure

Job Responsibility

Lead end-to-end technical delivery of Maisa platform deployments across geos and regulatory environments, designing solution architectures for on-premise, private cloud, and hybrid environments that meet stringent enterprise security and compliance requirements while integrating with existing enterprise systems (e.g. legacy systems, ERP/CRM, identity providers, SIEM tools), as well as and troubleshooting complex technical issues spanning containerization (Docker/Kubernetes), networking, API integrations, and enterprise authentication (SSO, MSK, RBAC)
Serve as the primary technical point of contact for strategic enterprise clients, translating complex AI capabilities into business value through solution design workshops, architecture reviews, and executive stakeholder engagement. Whilst building confidence in our enterprise readiness
Partner with Support teams to ensure smooth operational hand off by developing technical documentation, SLA’s, escalation paths and playbooks, while serving as the escalation point for complex technical issues and critical incidents
Bridge between Client Services, Product Engineering, Applied AI, Support Operations, and customer teams to develop deployment playbooks, identify product enhancement opportunities, and support pre-sales technical validation

Service Level Manager

At Sopra Steria’s OptimAI team, we help customers optimize and simplify core ope...

Location

Belgium , Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Proven experience in service delivery, service level management, or IT support in an enterprise environment
Familiarity with ITIL principles and continuous improvement methodologies
Ability to translate customer needs into actionable service and operational improvements
Strong communication and stakeholder management skills
Experience supporting complex or business-critical software applications is a strong asset
Hands-on experience with ITSM tools (e.g., 4me, ServiceNow, or similar)
Languages: Dutch and English are required
French is a plus.

Job Responsibility

Ensure operational continuity and SLA-compliant service delivery across your customer portfolio
Guide CuCa consultants in their daily execution and customer interactions
Lead service review meetings and communicate clearly through reports and dashboards
Align third-party services with contractual and technical standards
Identify and drive continuous service improvements, both operational and strategic
Act as a trusted advisor, spotting opportunities for system-wide optimizations beyond CuCa scope
Contribute to our ambition to evolve towards intelligent support services, including AI-driven capabilities
Promote knowledge sharing and ensure the Customer Knowledge Base remains a living reference
Provide input for budget follow-up and support contract renewals
Guide the onboarding of new customers, ensuring a smooth transition into operational support.

What we offer

Mobility options (including a company car)
Insurance coverage
Meal vouchers
Eco-cheques
Continuous learning opportunities through the Sopra Steria Academy
Team events.

Chapter Lead Service Owners - Product Manager

We are looking for an experienced Chapter Lead/Product Manager to lead a team of...

Location

Luxembourg , Leudelange

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

5+ years of experience in product management, preferably with a focus on service delivery rather than traditional product management
Strong ability to drive a team, and impulse end user customer focused orientation
Good understanding of cloud technologies (AWS, Azure, GCP) and experience in cloud service delivery and management
Good understanding of DevSecOps principles
Proven experience in working within the SAFe (Scaled Agile Framework) environment (SAFe Product Manager/Owner certification is a plus)
Demonstrated ability to translate customer needs and business objectives into clear service requirements and priorities
Experience in managing service-level agreements (SLAs) and ensuring service delivery excellence
Experience with budgeting, forecasting, and financial oversight for service-related projects
Fluency in English (written and spoken) is required
proficiency in any other European language is a plus

Job Responsibility

Service Lifecycle Management: Manages the end-to-end lifecycle of services delivered within the organisation, ensuring Service Owners and their services are aligned with customer needs and business objectives
Roadmap and Vision: Develop and communicate a clear service roadmap that outlines priorities for value generation, ensuring alignment with long-term organizational goals
Service Definition and Features: Define with Service Owners the service offerings, features, and SLAs (Service Level Agreements) for services, ensuring clear expectations for operational teams and clients
Cross-Functional Collaboration: Collaborate with architects, engineers, DevOps, and operations teams to ensure seamless delivery of services, balancing technical feasibility with customer requirements
Stakeholder Management: Serve as the primary interface between the Service Owners, senior management, and external stakeholders to communicate progress, challenges, and key decisions regarding services

What we offer

Access to our Sopra Steria training and personal development academy
A company car lease or mobility budget
A company laptop and new iPhone
Private health insurance coverage
Meal vouchers
Social security and pension plan
A competitive salary
26 holiday days

Fulltime

Technical Service Delivery Manager

Dynamic Search Solutions

Location:
United Kingdom, York

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 08, 2025

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