Technical Service Advisor, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio and shape technical direction and strategies.

Job Responsibility:

Act as the single point of contact for all post-sales service needs for assigned customers
Align closely with account teams on service delivery and sales
Manage support cases to closure within SLA timelines
escalate critical issues proactively
Facilitate collaboration across teams to resolve high-impact technical problems
Serve as a bridge between the customer and Professional, Advanced, and Education Services
Engage in major projects for risk management, service planning, and expectation setting
Conduct periodic service reviews with customers on SLAs, metrics, and quality
Establish and lead operational reporting frameworks (preferably ITIL-based)
Review open software defects and deployment risks
co-develop mitigation plans
Deliver proactive consulting: health checks, config reviews, upgrade analysis, etc.
Recommend improvements in network design, topology, and configuration
Evaluate network change plans and assist in new feature/product deployments
Collaborate with engineering to resolve product quality issues
Document customer network solutions and educate internal teams for better support

Requirements:

Strong foundation in IP networking: TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6
Solid expertise in L2/L3 protocols: VRRP, OSPF, BGP, Multicast, MPLS VPN
Exposure to modern technologies: Segment Routing, VxLAN, EVPN, SD-WAN, DC Switching
Experience in large enterprise or service provider environments
Familiarity with ITIL framework and a mindset for automation is a plus
Excellent communication and interpersonal skills—customer-facing experience is essential
Preferred certifications: JNCIS / JNCIP / JNCIE or industry equivalents
Bachelor’s degree in Engineering or Computer Science
MBA is a bonus
Minimum 5+ years in designing, implementing, and troubleshooting complex networks
Ability to operate independently and manage priorities in unstructured environments
Alignment with HPE’s core values: Be Bold, Build Trust, Deliver Excellence

Nice to have:

Familiarity with ITIL framework and a mindset for automation
MBA
Preferred certifications: JNCIS / JNCIP / JNCIE or industry equivalents

What we offer:

Health & Wellbeing
Personal & Professional Development
Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Specific programs for career growth
Unconditional Inclusion

Additional Information:

Job Posted:
September 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technical Service Advisor