Technical Service Advisor, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Technical Service Advisor role within Hewlett Packard Enterprise, focused on customer advocacy, post-sales service delivery, and network solutions optimization.

Job Responsibility:

Act as customer advocate and single point of contact for post-sales service needs
Stay aligned with customer and accounts team concerning services sales and delivery
Help support cases resolved as per SLAs and expedite/escalate critical issues
Proactively escalate and bring expertise together to close critical issues
Interlock between Customer and Professional Services, Advanced Services, and Education Services
Engage on major projects for service requirements, risk management, and expectation setting
Conduct periodic reviews with customer on service delivery metrics, SLA, and quality
Establish customer-specific operational status and reporting framework using ITIL
Lead delivery and presentation of status reports
Review and assess open software defects and risks in deployment plans
Conduct proactive consulting services such as technical analysis, health checks, software upgrade analysis, and configuration reviews
Partner with customers to conduct product health checks and design reviews
Plan for network change implementation and assist with new feature deployment
Resolve risks in software with internal teams
Engage with engineering teams to improve product quality
Document and maintain customer network solutions knowledge.

Requirements:

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Knowledge and experience of newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
Experience working in large enterprises or Network service providers
ITIL Framework process knowledge
Desire to work on automation
Cisco/Arista/Aruba/Juniper product certifications or industry equivalents
Experience with customer facing roles
Bachelor’s degree in electrical/electronic Engineering, Computer Science or equivalent
8+ years of experience in designing, implementing, and solving technical problems of datacenter and IP/MPLS networks
Ability to operate independently, including management of priorities in unstructured environments.

Nice to have:

Knowledge and experience of newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
ITIL Framework process knowledge
Desire to work on automation
Cisco/Arista/Aruba/Juniper product certifications or industry equivalents
MBA degree.

What we offer:

Comprehensive suite of health benefits supporting physical, financial, and emotional wellbeing
Career development programs
Inclusive workplace celebrating individual uniqueness
Flexibility to manage personal needs.

Additional Information:

Job Posted:
September 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Service Advisor