Technical Service Advisor, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Technical Service Advisor role within Hewlett Packard Enterprise, focusing on advanced services to optimize network reliability and performance. Responsibilities include customer advocacy, SLA management, technical consulting, and collaboration on major projects. The role emphasizes IP networking knowledge, experience with Layer2/Layer3 protocols, and familiarity with automation and emerging technologies.

Job Responsibility:

Act as a customer advocate within Juniper and be a single point of contact for the customer for all post-sales service needs
stay in alignment with the customer and accounts team concerning the services sales and delivery
help support cases resolved as per SLAs and expedite/escalate critical issues
provide relevant technical inputs to facilitate and expedite escalated problem resolution
proactively escalate and bring people with required expertise together to resolve critical and important issues
act as an interlock between Customer and Juniper Professional Services, Advanced Services, and Education Services
engage on major projects for service requirements, risk management, and expectation setting
conduct periodic reviews with the customer on Juniper service delivery metrics, SLA, and quality
establish a customer-specific operational status and reporting framework
use technical knowledge to review and assess open software defects
identify risks associated with deployment plans and develop mitigation plans
assist the customer in making use of proactive consulting services such as technical analysis and recommendations
conduct periodic Juniper product health checks and Configuration/Design reviews to identify improvement areas
review and evaluate network change plans
assist in planning of new feature implementation and product deployment
engage with Juniper engineering teams to improve product quality issues
document and maintain customer network solutions knowledge and educate internal Juniper resources.

Requirements:

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless is a plus
experience working in large enterprises, Network service providers
ITIL Framework process knowledge
experience and desire to work on automation
Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents
experience with customer facing roles
bachelor's degree in electrical/electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of the state-of-the-art Datacenter, IP/MPLS- Networks
ability to operate independently, including management of priorities in unstructured environment.

Nice to have:

Knowledge of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
ITIL Framework process knowledge
Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents
experience working on automation.

What we offer:

Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
personal and professional development programs
inclusive and flexible work environment.

Additional Information:

Job Posted:
September 04, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Service Advisor