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We seek a skilled and dynamic Technical Project Manager to join our Customer Success Operations team. The role involves leading key strategic initiatives from planning to delivery, ensuring thorough planning, efficient implementation, and high-quality system and process outcomes that align with our business goals.
Job Responsibility:
Lead strategic Customer Success initiatives from inception to completion, including planning, implementation, and aligning business processes driven by our defined objectives, and defining success measures
Drive progress, provide updates to stakeholders, and facilitate decision-making while ensuring alignment with company priorities and timely, high-quality completion
Collaborate closely with leaders, stakeholders, team members, and different teams to ensure ongoing alignment and drive and execute strategic plans, goals, and objectives
Organize and facilitate meetings, including preparing agendas, briefing materials, and ensuring follow-up actions are completed
Communicate effectively with all relevant stakeholders and impacted users in a friendly, timely, and clear manner
Identify opportunities to improve operational processes and workflows, contributing to increased efficiency and productivity
Requirements:
3-5 years of experience in a similar role, ideally with a track record of success in a fast-paced, high-growth environment
Previous experience working or collaborating closely with software development teams in a software company, and a good understanding of technology
Experience in Process design, implementation, and adoption