Technical Project Manager Unified Communications Operator Connect Job at NTT DATA (Frankfurt/Main)

Director, Security Cloud Solution Architects

We are looking for a Director, Security Cloud Solution Architects to join our Fi...

Location

United States , New York

Salary:

130900.00 - 251900.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
6+ years experience working in a customer-facing role (e.g., internal and/or external)
6+ years experience leading technical projects, teams, or functions
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers

Job Responsibility

Coaches team on operating according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record
Leads team on orchestrating and collaborating across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction
Oversees team on anticipating and managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks
Executes work in compliance with industry and Microsoft guidelines and procedures
Leads team to continuously prioritize among competing demands in their work and identify where impact occurs with customers, ensuring alignment with business priorities and goals
Leads team on delivering solutions in line with company methodologies
Coaches team on guiding complex customers/partners towards a well-architected solution to increase retention and expansion opportunities
Provides guidance to team on articulating the value of Unified and supports sellers, partnering with account teams to build consumption plans aligned with appropriate services
Leads efforts to provide feedback to Unified Delivery Team on VBDs to refine and further develop content
Drives team on anticipating, identifying, escalating, and mitigating blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption for complex customers/scenarios

Fulltime

Business Operations Leader

The Business Operations Lead is a strategic and operational member of Mission Co...

Location

United States , Mountain View

Salary:

116900.00 - 277200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
OR equivalent experience
6+ years of experience in business operations, business management, program management, HR operations, or organizational effectiveness roles
Demonstrated experience driving cross-organizational operational systems, workforce planning, or hiring operations
Experience leading complex programs, building mechanisms, and creating repeatable systems that scale
Strong analytical skills, including comfort with forecasting, workforce modeling, dashboards, and business metrics
Clear, concise communicator able to influence across functions and levels
Experience supporting an engineering or technical organization
Experience managing RTO, space planning, or workplace strategy programs
Ability to synthesize complexity for senior leaders

Job Responsibility

Workforce Planning & Talent Operations: Partner closely with Recruiting and HR to operationalize headcount planning, workforce modeling, forecasted attrition, and annual planning cycles
Uphold location strategies, hiring levels, and role profiles across CoreAI to support long-range org design
Partner with Recruiting to support hiring execution, pipeline health reviews, and progress across earlyincareer and internship programs
Create and manage a robust onboarding system that accelerates newhire productivity and cultural integration
Organizational Rhythm & Governance: Plan and lead the monthly CoreAI Managers’ Meeting: build agendas, align speakers, track followups, and maintain clarity of priorities
Evolve and maintain CoreAI operating policies, ensuring they stay updated, consistent, and wellcommunicated
Workplace Experience: Lead CoreAI’s Return to Office (RTO) strategy, including planning, communication, and coordination with Global Workplace Services
Lead space planning across hub locations (e.g., Mountain View, Redmond, Boston, New York), including seatmaps, allocation strategy, and forecasting future demand
Partner with site leads and business managers to ensure a seamless, productive inoffice experience
Culture, Community & Employee Programs: Support and empower employeeled initiatives including ERGs, cultural programs, hackathons, volunteer efforts, and communitybuilding events

Fulltime

Senior Manager, AI Strategy & Operations

We’re building the next chapter of Talkiatry – one where AI reimagines how patie...

Location

United States , New York

Salary:

130000.00 - 160000.00 USD / Year

Talkiatry

Expiration Date

Until further notice

Requirements

7+ years of experience in product management, process automation, or technology operations
Hands-on experience applying AI or large language model (LLM) solutions to real-world workflows
Proven success delivering large-scale AI or automation projects from concept through deployment
Strong understanding of conversational AI platforms and voice/text agent design principles
Systems thinking to architect how AI connects across data, telephony, CRM, and workflow tools
Highly analytical with experience in product and operational analytics
Skilled at translating business and user requirements into technical specification
Experience in product management, technical program management, or systems enablement preferred
Exceptional project management and vendor management capabilities
Thrives in cross-functional environments

Job Responsibility

Lead the design and deployment of AI solutions
Partner with Product and Engineering leadership to define Talkiatry’s long-term AI infrastructure strategy
Gather and translate patient needs and agent workflows into AI product requirements
Evaluate emerging technologies to guide the roadmap for AI tooling, model management, and automation pipelines
Champion responsible AI principles in vendor selection, governance, and deployment practices
Own day-to-day AI performance through platform dashboards
Conduct root-cause analyses on performance deviations
Surface performance insights to the Quality & Training team
Maintain governance documentation for model versions, updates, and validation
Oversee the AI-facing knowledge infrastructure

What we offer

Medical, dental, vision, effective day 1 of employment
401K with match
Generous PTO plus paid holidays
Paid parental leave

Fulltime

Technical Services Systems Integration Specialist

The Technical Services Systems Integration Specialist at NTT DATA is a key role ...

Location

United States of America , Remote, Colorado

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or a related field
Valid CCNP Voice/Collaboration Certification required
Seasoned work experience in technical implementation engineering, specific to Collaboration technologies
Seasoned experience engaging with clients and conducting presentations
Seasoned report writing experience
Seasoned project management
Seasoned experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems
Solid experience with voice gateways: MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS
Seasoned experience with Border Element, media resources, SRST/SRSV
Seasoned experience with Cisco Unified Contact Centre Express, including but not limited to UC Manager integration, scripting, high availability clustering

Job Responsibility

Interacts with clients on site and remote to meet complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Responds to escalated client requests
Escalates complex problems to the relevant third parties
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets
Included in higher complexity design work, with input to the design expected
Expected to take ownership of relevant technologies according to domain or specialization

Fulltime

Field Tech Analyst

The Field Tech Analyst role involves providing technical support and troubleshoo...

Location

Philippines , Taguig City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience with Cisco technologies
Experience managing hardware and software installations
Strong problem-solving skills
Ability to communicate effectively with clients
Experience providing network technical support for complex network related incidents, changes and projects
Experience troubleshooting Cisco and wireless technology, network routing and switching
Experience implementing and maintaining networked systems, including configurations, supporting / troubleshooting network problems and coordinating with vendors for installation of such items as routers, bridges, concentrators and switches
Experience deploying, testing, maintaining, monitoring, and troubleshooting telecommunications equipment and network to include but not limited to: Cisco Unified Communications Manager, Unity voicemail, Voice Gateways, Cisco router/switch, Jabber, Telepresence, and Codian MCU devices. Avaya phones, Avaya Media Gateway
Experience managing, operating and maintaining LAN/Voice/Video services
Experience providing and managing a secure, high performance network, for services including VoIP, QoS, CoS, LAN’s, SBC’s, traditional TDM and SIP

Job Responsibility

Responding to client support requests
Contacting clients to find out the nature of the problem
Traveling to the client’s location or connecting via a remote link
Troubleshooting hardware and software issues
Installing and maintaining hardware and computer peripherals
Installing and upgrading operating systems and computer software
Troubleshooting networking and connection issues
Advising on software or hardware upgrades
Providing basic training in computer operation and management
Completing job reports and ordering supplies

Customer Success Analyst

As a Customer Success Analyst, you are a high-influence domain owner responsible...

Location

United States , Bay Area

Salary:

60200.00 - 120200.00 USD / Year

Block

Expiration Date

Until further notice

Requirements

5-7 years in customer support operations, customer success operations, or related field
2+ years in a strategic or analytical role (e.g., Operations Manager, Senior Analyst, Program Manager)
1+ year driving cross-functional projects with Product, Engineering, or Operations teams
Demonstrated ability to analyze operational metrics, identify root causes, and design solutions
Proven success influencing outcomes without direct authority
Analytical Rigor: Strong analytical skills with high data literacy. Ability to find, analyze, and synthesize ambiguous and complex data from multiple sources to identify root causes and design solutions.
Cross-Functional Influence: Proven ability to drive results through influence, not authority. Can effectively communicate and build alignment with senior partners in Product, Engineering, Risk, and Operations.
Strategic & Systems Thinking: A creative and persistent problem-solver who can manage systemic complexity, design durable solutions, and anticipate downstream impacts.
Operational Execution: Hands-on ability to manage pilots, coordinate with vendors, and drive operational improvements with measurable outcomes.
Program Management: Experience managing complex, cross-functional, multi-quarter projects from scoping to completion, with ability to adapt as conditions change.

Job Responsibility

Operational Excellence: Vendor & Operations Liaison: Partner with VMO as the LOB expert. Attend key vendor calls to provide deep context on policies, roadmaps, best practices, and supportability constraints, translating LOB objectives into concrete vendor requirements.
Business Advocacy: Serve as the primary business stakeholder for support functions (VMO, WFM, L&D, QA, Content), defining requirements and driving accountability.
Cross-Functional Leadership: Represent your domain in cross-functional forums and act as a key voice in strategic decisions.
Advocate Enablement: Define advocate "confidence" needs (knowledge, tools) for your domain and partner with VMO and L&D to ensure they are delivered at scale.
Pilot Design & Execution: Co-design and oversee vendor pilots for new tools, flows, or experimental work, defining success metrics, feedback loops, and go/no-go criteria.
Deep Expertise Development: Develop and maintain deep subject matter expertise in your domain's products, policies, tools, and operational mechanics to become the go-to expert.
BPO Metrics & Accountability: Partner with BPO Operation Managers and VMO leadership to oversee and influence KPI results for your domain (CSAT, FCR, AHT, QA).
Strategic Focus: OKR Definition & Tracking: Define and contribute to domain-level OKRs.
End-to-End Journey Mapping: Map the E2E customer journey for your domain. Own and synthesize all customer sentiment (CSAT, NPS, escalations) into a single, unified view of systemic pain points.
Systemic Health & Diagnostics: Own the health of systemic policies, workflows, and tools. Diagnose operational metrics (AHT, FCR, CSAT, and QA) with a technical lens to identify root causes in tooling, policy, or process design.

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

Technical Product Lead - Fixed Connectivity & Unified Communications

At Vodafone, we’re not just shaping the future of connectivity for our customers...

Location

Türkiye , İstanbul

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

BSc. degree in Electrical/Electronics Engineering, Computer Engineering, Industrial Engineering or similar field
Minimum 4 years of experience in Technology/Network planning and operation activities in a telecommunications operator or organization supporting large heterogeneous Access & IP infrastructures or similar
Knowledge of 5G and Fixed Wireless Access technologies/topologies
Knowledge of network topologies and technological trends
Knowledge of Fixed Network Architecture (including HW and SW platforms roadmap)
Knowledge of and experience with major internet routing protocols
specifically BGP, OSPF, MPLS, RSVP and ISIS
Knowledge of IP technology and of Fixed networks requirements and characteristics
Understanding & awareness of services compatible on Fixed networks such as wireless, VPN, voice, security, SD-WAN
Ability to lead continuous improvement initiatives to enhance business outcomes

Job Responsibility

Align with the Product Owner for the squad or segment on how the proposition and desired customer experience fit into the overall strategy for the segment/squad
Act as accountable for shaping objectives and delivering the business value of mobility products & services in all digital VBU customer product platforms, closely working with mobility partner ecosystem on to be enabler for new services and technical capabilities, focusing on process development within squad to serve the best customer experience & increase loyalty, and create efficiency for B2B customers
Act as a strong voice to shape the desired customer journeys including a digital first mind-set
Collaborate with other teams to gain customer/market insight for new products and product enhancements/redesign and to plan the commercial delivery of the products
Track performance (financial, technical, CX ) of products reports to ensure the corrective actions and developments are undertaken to achieve the planned objectives and to remain competitive against the competition
Cooperate with IT and Customer Operations teams to provide input to ensure successful operations and customer care for the products developed
Analyze competitors’ products and communicate competitive threats and opportunities to leadership and prepares product competition analysis
Continously follows up technological trends, competitors’ products and communicates competitive threats and opportunities to leadership

What we offer

Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services

Fulltime

Field Tech Associate

The Field Tech Associate role involves providing technical support to clients, t...

Location

Philippines , Taguig City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in a related field
Strong problem-solving skills
Experience with Cisco technologies
Experience troubleshooting hardware and software issues
Experience with network routing and switching
Experience with telecommunications equipment (e.g., Cisco Unified Communications Manager, Avaya phones, Voice Gateways)
Experience implementing and maintaining networked systems

Job Responsibility

Responding to client support requests
Contacting clients to find out the nature of the problem
Traveling to the client’s location or connecting via a remote link
Troubleshooting hardware and software issues
Installing and maintaining hardware and computer peripherals
Installing and upgrading operating systems and computer software
Troubleshooting networking and connection issues
Advising on software or hardware upgrades
Providing basic training in computer operation and management
Completing job reports and ordering supplies

Technical Project Manager Unified Communications Operator Connect

NTT DATA

Location:
Germany , Frankfurt/Main

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 17, 2026

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