Technical Program Manager, Contact Center Enablement Job at Brightspeed (Charlotte)

Senior Analyst, Conversational Analytics

At CVS Health, we’re building a world of health around every consumer and surrou...

Location

United States , Chicago

Salary:

43888.00 - 112200.00 USD / Year

CVS Health

Expiration Date

February 28, 2026

Requirements

Bachelor's degree in Statistics, Business, Social Sciences, or a related field
Two years experience in Customer Experience, Analytics, Contact Center Quality required
Experience utilizing natural language processing analytics technology
Clarabridge/Qualtrics’ Discover experience highly preferred
Strong organization, project management, and/or technical program management skills
Comfortable with ambiguity, and working cross-functionally to ensure project success
Self-motivated and eager to take ownership of projects
Interest in continued learning and expanding your technical skills
Demonstrated attention to detail, experience leveraging data & analytics to solve problems by collecting, organizing, analyzing, and interpreting data to generate insights
Proven innovative problem-solving abilities and decision-making skills

Job Responsibility

Leverage technology to automatically mine customer contacts to assess quality of service provided
Responsible for managing, collecting, and organizing information from contact center interactions
Collaborate with contact center leaders and stakeholders to determine program deliverables and expected timeframes
Manage progress and communicate regular progress updates
Partner with the Analyst, Conversational Analytics to ensure deliverables are completed to expectations and on time
Share reporting and analysis with a variety of organizational stakeholders and contact center leadership
Develop materials, which may include dashboards and/or slides, to lead discussions with key organizational leaders
Present data and analysis in a clear and concise manner, to showcase the aggregate picture of customers’ experiences with the contact center in regards to call quality assessment
Conduct ongoing calibration reviews of quality metrics with leaders, to ensure the program is informing decision-making and improving call quality in the contact center
Develop role-based reporting and scorecards, to assist with coaching and ensure leaders are informed about their teams’ performance

What we offer

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

Consumer Care Program Manager

The Consumer Care Program Manager is a corporate-based support role focused on m...

Location

Salary:

104100.00 - 149600.00 USD / Year

THE VAIL CORPORATION

Expiration Date

Until further notice

Requirements

6+ years of experience in CRM administration with governance leadership
Background in CPG/food manufacturing and customer/consumer‑focused program management
Bachelor’s degree
Deep understanding of software development, lifecycles and technologies
Proficiency in program management, including process development, documentation, verification, and continuous improvement
Knowledge of contact center operations
Proficiency with CRM case management systems (Zendesk, Astute, Salesforce)
Strong technical writing skills for process and standards development
Knowledge of consumer experience concepts and care support programs
High level of communication, attention to detail, organization, and ability to work on multiple projects simultaneously

Job Responsibility

Leverage best practices and technology to deliver a unique and fulfilling consumer experience while safeguarding Campbell’s business and brand reputation
Evaluate and champion emerging technologies, including AI-driven solutions, to enhance Consumer Experience and Contact Center productivity
Oversee CRM governance and strategy, ensuring system integrity, scalability, and alignment with business objectives
Lead the development and governance of performance dashboards and data integrity reports using Zendesk Analytics and Power BI
Provide leadership in developing and executing processes that ensure a successful consumer experience
Build monitoring programs to ensure vendor compliance
Ensure consistency of corporate and brand messaging across all consumer touchpoints and drive continuous improvement in all consumer communications
Develop, train, and execute work processes and escalation procedures that enable quick and decisive action on emerging trends and issues
Promote visibility of contact center systems and capabilities to internal stakeholders
Lead analysis and timely communication of relevant consumer information across areas such as product quality, food safety, packaging, nutrition, promotions, and emerging trends

What we offer

Medical
Dental
Short and long-term disability
AD&D
Life insurance (for individual, families, and domestic partners)
Matching 401(k) plan with immediate vesting
Unlimited sick time
Paid time off
Holiday pay
Free access to the fitness center (if in WHQ)

Fulltime

Product Lifecycle Management Manager

The Staff / Senior Staff PLM Manager is a critical leadership role responsible f...

Location

United States , San Francisco

Salary:

208000.00 - 288000.00 USD / Year

Crusoe

Expiration Date

Until further notice

Requirements

Bachelor's degree in a directly related field (e.g., Engineering, Computer Science, or Supply Chain Management), or equivalent practical experience
10+ years of progressive, relevant experience in Product Lifecycle Management or configuration management within a hardware, high-tech, or data center environment
Proven experience successfully delivering timely impact across multiple high-priority projects in a rapidly changing environment
Deep expertise in Bill of Material (BOM) buildout, change control, configuration management, and PLM standards
Expert-level knowledge and implementation experience with one or more major PLM tools (e.g., Arena PLM, Oracle Agile, SAP PLM, Siemens Teamcenter, or PTC Windchill)

Job Responsibility

System Ownership & Roadmap: Own the end-to-end PLM strategy and technology roadmap
System Implementation Leadership: Lead the technical configuration and deployment of our chosen PLM platform
Data Governance: Architect and enforce a comprehensive governance framework for all product development processes
Integration & Ecosystem: Define the architecture for PLM system integrations with key enterprise platforms
BOM Management: Drive operational PLM activities to support both New Product Introduction (NPI) and Mass Production (MP) programs
Configuration Control: Architect and manage sophisticated multi-tier Bill of Materials (BOM) structuring, release, and maintenance
Change Management: Oversee all configuration management processes
Dual-Sourcing Enablement: Implement the necessary system architecture and workflows to formally manage alternate part numbers
Cross-Functional Leadership: Act as the trusted advisor and single point of contact for PLM
Process Improvement: Identify bottlenecks and inefficiencies in current manual processes

What we offer

Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement

Fulltime

Data Architect

As a Data Architect for Data, you are passionate about data and technology solut...

Location

India , Gurgaon

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

12+ years' experience leading engagements from design to implementation of creative data solutions leveraging the latest in Spark based modern data platforms on public cloud
At least 5 full lifecycle data platform deployments on Azure using first party services for Data and Analytics
Extensive experience with following technologies: Azure Data Factory, Azure Synapse Analytics, Azure Databricks
Extensive experience of Azure foundation and cloud engineering concepts including network, security, cost estimation, common IaaS and PaaS services and monitoring
Strong Spark, SQL, Data Modeling, Data lakehouse concepts
Programming / scripting experience using python and scala
6+ years' experience architecting solutions for optimal extraction, transformation and loading of data from a wide variety of traditional and non-traditional sources such as structured, unstructured, and semi-structured using SQL, NoSQL and data pipelines for real-time, streaming, batch and on-demand workloads
4+ years' experience with analytics/data management strategy formulation, architectural blueprinting and effort estimation of analytics
5+ years working in cloud or multi-server complex environments
Ability to simplify complex technical concepts into an easy-to-understand non-technical language to facilitate, communicate and interact with executives and business stakeholders

Job Responsibility

Lead, define and implement end-to-end modern data platforms on public cloud using 1st party services in support of analytics and AI use cases
Collaborate with enterprise architects, data architects, ETL developers & engineers, data scientists, and information designers to lead identification and definition of required data structures, formats, pipelines, metadata, and workload orchestration capabilities
Address aspects such as data privacy & security, data ingestion & processing, data storage & compute, analytical & operational consumption, data modeling, data virtualization, self-service data preparation & analytics, AI enablement, and API integrations
Be the technical liaison between customers and engineering teams
Be a big data evangelist by educating a variety of customers on the value of cloud and data services
Ensure solutions are optimized for Azure’s ecosystem, utilizing services such as Azure Functions, Logic Apps, and Event Hubs
Leverage Infrastructure-as-Code (IaC) tools like Terraform or Azure Resource Manager (ARM) for cloud resource management
Implement enterprise-grade security solutions using Azure Security Center, Azure Policy, and Azure Key Vault
Enforce data governance policies, including encryption standards, role-based access control (RBAC), and regulatory compliance (e.g., GDPR, HIPAA)
Conduct risk assessments and remediate vulnerabilities across the Azure environment

Fulltime

New

Designer

We've got an exciting opportunity for a Designer to join our award-winning creat...

Location

Mexico , Mexico City

Salary:

Not provided

Jellyfish

Expiration Date

Until further notice

Requirements

English proficiency
3+ years of professional industry experience
Experience within creative / social media agencies
Deep understanding of all social media platforms, particularly Instagram and TikTok
Ability to develop graphics, images, videos, and designs using Adobe Creative Suite, Figma, or other design software
Proficiency in design software (e.g., Adobe CC, Figma, etc.)
Experience in motion design as well as static formats
Deep understanding of typography, color theory, and visual hierarchy
expertise in minimalist design
Experience in Google Drive, and an innate curiosity for problem solving in regard to helping optimize workflows

Job Responsibility

Be part of a visual designers and video editors, encouraging a culture of creativity, and professional growth
Attend daily/regular reviews with your project team (VP, Creative +) to ensure the work is top-level
Attend weekly huddles within the design community, including monthly motion meet-ups
Attend monthly meetings with the Creative and Experience Network
Present and convey your design ideas to a team, VP of Creative and clients
Produce high-quality original assets to a brief that are unmatched in originality and execution and adapt existing assets where required
Create a range of design solutions - all on brief, in collaboration with the creative leads
Tailor assets for multiple social media platforms, ensuring content is engaging and platform-specific

What we offer

Savings fund: You'll save 5% of your monthly income and Jellyfish will contribute the same amount you save to your savings fund
Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours
Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn
Health Insurance: We provide a private health insurance policy that includes visual and dental plan coverage

Fulltime

New

Mobile Customer Service Attendant

Parkingeye’s Customer Service Team provide a professional, best-in-class service...

Location

United Kingdom , Sunderland

Salary:

24468.75 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Valid UK driving licence and access to own vehicle
Strong ability to communicate with customers during difficult and demanding circumstances
Good time management and organisational skills
Experienced in delivering excellent customer service
Ability to work productively under pressure, maintaining balanced emotions and a positive outlook
Must be able to work in an outdoor environment

Job Responsibility

Provide customer service and parking related guidance to car park users whilst enforcing the clients parking policy
Be adaptable to changing routes and activities across your designated patrol area
Proactively patrol the car parks to enforce and advise on parking restrictions as required
Issue Parking Charge Notices in accordance with the appropriate legislation and code of practice
Proactively identify signage/equipment issues which require investigation and provide first line maintenance
Professionally manage challenging conversations with car park users
Take a proactive approach in managing traffic flow on the car park as required
Liaise with internal departments and the client to improve parking compliance on-site
Report all incidents & accidents
To adhere to company policy and compliance when enforcement action is required

New

Senior Corporate Accountant

Growing Real Estate Firm seeks a Sr. Corporate Accountant who can play a key rol...

Location

United States , Malvern

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelors degree in Accounting
CPA preferred
5–7+ years of progressive accounting experience, with a strong preference for commercial real estate or property accounting
Yardi and/or MRI experience preferred
Strong GAAP experience

Job Responsibility

Manage month-end/quarter-end/year-end close process
Provide budgeting and forecasting
Financial Analysis
Prepare financial statements
Generate monthly close schedules
Maintain financial documents
Balance sheet account reconciliations
Process Improvement of Internal Controls
Assist with external audit activities
Oversee internal controls

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Financial Advocate

Location

United States , Aurora

Salary:

22.90 - 34.35 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High School Graduate, or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)
Typically requires 2 years of experience in Patient Access, health care, insurance industry, or in a customer service setting
Ability to communicate clearly and proactively to management about issues involving customer service and process improvement opportunities
Ability to articulate explanations of HIPAA and EMTALA regulations as they relate to all patient interactions
Has solid knowledge of how various types of insurances operate related to denials and appeals processes
Basic medical coding knowledge
Understanding of insurances, billing and denials
Ability to use a combination of scripted notes and clear, written communication when documenting in patients’ accounts

Job Responsibility

Calculates and provides patients with personalized estimates of their financial responsibility based on their insurance coverage prior to service
Communicates patient liability clearly and accurately while adequately explaining concepts such as deductibles, coinsurance, and/or copayments
Requests upfront payment toward self-pay amounts, including estimated out-of-pocket costs and outstanding previous balances
Interviews uninsured patients to assess for qualifying financial needs
Initiates credit scoring to determine each patient’s eligibility for Medicaid, hospital-sponsored charity care, and other programs
Works in conjunction with state social worker and/or outside eligibility vendor to assist in the appropriate completion of Medicaid applications
Demonstrates working knowledge of insurance benefits, insurance companies, and Marketplace insurance options
Educates physician office/patient on the organization’s applicable policies
Stays current on regulations and eligibility requirements for government funding, especially Medicare and Medicaid
Collaborates with peers in the operational flow for uninsured patients or patients that are concerned about costs for upcoming services

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance

Fulltime

Technical Program Manager, Contact Center Enablement

Brightspeed

Location:
United States , Charlotte

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 12, 2026

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