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Technical Product Owner

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IQZ Systems

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Location:
Sri Lanka

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

As a Technical Product Owner you will act as the representative of the Business Product Owner at the Agile team level. This role ensures the team consistently delivers high‑quality functionality that meets both business and client needs.

Job Responsibility:

  • Define product vision and quarterly roadmap balancing immediate operational needs with long-term enterprise scalability
  • Identify repeatable patterns across diverse use cases
  • organize development into feature families and platform capability building
  • Manage cross-team dependencies and risk, ensuring consistent standards for integrations, data, and security
  • Write and refine epics/features/user stories with clear acceptance criteria (business + NFRs)
  • Prioritize backlog using value-based frameworks (e.g., RICE/WSJF) and manage technical debt
  • Lead Agile ceremonies (planning, refinement, reviews, demos)
  • enforce DoR/DoD and release criteria
  • Collaborate with QA to define test strategies (functional, performance, regression)
  • Partner with architects and engineers on solution design, APIs/integrations, data models, scalability/performance, security, and observability
  • Champion a configuration-first approach using platform capabilities
  • use CI/CD pipelines for reliable, repeatable delivery
  • Ensure alignment with platform constraints across Cisco, Kore.ai, Google, and Microsoft stacks
  • Translate business requirements into technical specifications and solution options
  • negotiate trade-offs between feasibility, risk, and value
  • Maintain transparent roadmaps, release notes, and change communications
  • provide training support for operational readiness
  • Define success metrics
  • instrument analytics in IVR/VA/desktop flows
  • run experiments (A/B tests, phased rollouts)
  • Use data to prove value delivery and explore alternative delivery options that reduce dependency and risk
  • Incorporate NFRs (availability, performance, security, privacy) into requirements
  • ensure adherence to PII handling, voice recording, PCI-DSS implications where relevant
  • Support incident response and root-cause analysis for production issues (no on-call requirement unless agreed)

Requirements:

  • 2–4 years of experience in requirements intake roles such as Business Analyst, SME, or Process Owner
  • 4–5 years overall industry experience with at least 1+ years of experience leading or managing a team of 5 or more people
  • Strong communication skills with the ability to collaborate effectively with both technical and non‑technical partners
  • Experience writing user stories and working with Agile development methodologies/tools
  • Solid understanding of customer needs and business strategy
  • Experience in Agile development environments
  • Agile certification (e.g., Scrum Master, Product Owner) is an advantage
  • Additional business or technical training is preferred

Nice to have:

  • Agile certification (e.g., Scrum Master, Product Owner) is an advantage
  • Additional business or technical training is preferred
  • Business skills are an added advantage

Additional Information:

Job Posted:
January 13, 2026

Employment Type:
Fulltime
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