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Technical Implementation Consultant

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Zuora

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Location:
Costa Rica , Heredia

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As an Implementation Consultant – Enterprise SaaS Software, you will play a key role in implementing Zuora Billing and CPQ solutions for enterprise customers. Collaborating closely with Solution Architects, Technical Consultants, customers, and cross-functional teams, you will contribute to solution design, configuration, testing, and deployment, optimizing subscription management and recurring revenue operations. Your responsibilities will cover the entire implementation lifecycle, including gathering requirements, creating technical documentation, configuring systems, conducting testing, and guiding customers on Zuora best practices to ensure seamless deployments and release cycles. This role is ideal for candidates with experience consulting on SaaS enterprise software, strong customer-facing analytical and problem-solving skills, and a passion for developing expertise in Zuora’s platform.

Job Responsibility:

  • Assist the Solution Architect in designing and delivering Zuora Billing and CPQ implementations
  • Configure solutions, ensuring alignment with business processes and best practices
  • Support technical integrations with CRM (Salesforce, Microsoft Dynamics) and ERP (NetSuite, SAP, Workday) systems
  • Collaborate with customers, business stakeholders, and technical teams to gather, analyze, and document requirements
  • Develop and maintain functional and technical documentation, including API integrations, workflows, and solution designs
  • Support system testing, user acceptance testing (UAT), and issue resolution before deployment
  • Work with Product, Support, and Engineering teams to identify, troubleshoot, and resolve implementation issues
  • Assist in customer training and knowledge transfer to ensure successful adoption of Zuora solutions

Requirements:

  • Bachelor’s of Science in Computer Science or in Business preferred
  • 3 to 5+ years of experience in consulting for Enterprise Software implementations
  • Code experience such as Java, Java script, Python, Salesforce APEX, SQL, PLSQL or another programming language
  • Object oriented framework experience
  • Ability to review API documentation and use APIs to implement the solution and troubleshoot API integrations
  • Experience working in all stages of the implementation lifecycle
  • Strong analytical skills and a customer-centric mindset
  • Experience gathering requirements from customers, business stakeholders, and technical teams to provide fit/gap analysis and document requirements
  • Experience working with enterprise-level customers in complex project implementations

Nice to have:

  • Experience in Quote-to-Cash, Order-to-Revenue, Billing, CPQ, finance, or subscription management implementations
  • Experience with CRM (Salesforce, Microsoft Dynamics) and ERP (NetSuite, SAP, Workday) integrations
  • Experience with data migration and system integration strategies
What we offer:
  • Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
  • Medical, dental and vision insurance
  • Generous, flexible time off
  • Paid holidays, “wellness” days and company wide end of year break
  • 6 months fully paid parental leave
  • Learning & Development stipend
  • Opportunities to volunteer and give back, including charitable donation match
  • Free resources and support for your mental wellbeing

Additional Information:

Job Posted:
January 02, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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