Technical Escalations Specialist Job at Nicoll Curtin

Technical Support Specialist

Technical Support Specialist role at Seamless.AI, working 100% remotely to manag...

Location

United States

Salary:

Not provided

Seamless.AI

Expiration Date

Until further notice

Requirements

1-3 years of technical customer support experience, ideally in SaaS or with a software product
Experience with Salesforce Service Cloud ticketing system highly preferred
CRM experience is a plus
Passion for delivering exceptional customer experiences with prior support experience via email, chat, and calls
Strong technical troubleshooting skills with ability to investigate, diagnose, and fully resolve issues
Proven success handling complex technical support cases and guiding escalations through to resolution
Quick learner with expertise in software and interest in APIs, CRM integrations, and solving technical challenges
Excellent verbal and written communication skills

Job Responsibility

Work 100% remotely to assist customers, resolving issues through email, calls, and other communication channels
Deliver positive, professional, and solutions-oriented support to sales, marketing, and service professionals across our customer base
Communicate thoughtful, customized solutions that help customers overcome challenges and grow their business
Demonstrate composure, resilience, and adaptability as customer needs evolve and case volumes shift
Build and maintain in-depth knowledge of Seamless.AI to troubleshoot and resolve software issues, collaborating with product and engineering teams as needed
Partner with account managers and sales teams to identify opportunities for customer growth and expanded platform adoption

Fulltime

Technical Support Specialist

The Enterprise Technical Support Team at Airtable plays a pivotal role in helpin...

Location

United States

Salary:

65000.00 - 85500.00 USD / Year

Airtable

Expiration Date

Until further notice

Requirements

Experience with Airtable, personally or professionally
Experience in an enterprise-focused technical support role within a B2B tech environment
Excellent written and verbal communication skills
Strong analytical skills and technical aptitude for solving complex problems
Natural curiosity and continuous learning mindset
Self-driven desire to exceed expectations
Experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology

Job Responsibility

Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls)
Deliver a world-class customer experience by actively listening, empathizing, and resolving issues
Escalate complex issues to senior technical teams or relevant stakeholders
Accurately document all customer interactions and technical issues in Salesforce
Contribute to the growth of Airtable’s knowledge base by creating and updating resources
Stay ahead of new features and product updates
Educate customers on best practices and help them leverage Airtable

What we offer

Benefits
Restricted stock units
Incentive compensation

Fulltime

Technical Support Specialist

Join our small, high-impact Technical Support team in one of our offices in eith...

Location

Portugal , Lisbon

Salary:

Not provided

Mollie

Expiration Date

Until further notice

Requirements

Proven ability to apply strong analytical and effective problem-solving skills in a technical support context
Proficiency in interacting with RESTful APIs, including hands-on experience with request/response debugging using tools like Postman
Required ability to read and interpret PHP code for troubleshooting and analysis of customer issues
Solid knowledge of Webshop Technologies, such as Woocommerce and Prestashop
Excellent communication skills, capable of distilling complex technical issues into clear, easy-to-understand messages for diverse audiences
Fluency in English plus one other language (NL, FR, DE, ES, or PT)

Job Responsibility

Deliver direct technical support for custom API integrations and plugins through email and phone
Advise customers and partners on the best technical implementation of Mollie for their unique systems
Act as the primary point of contact and escalation for complex technical questions coming from internal teams (Sales, Customer Success, and Customer Support)
Drive continuous improvement by actively providing feedback to the business via Subject Matter Expert (SME) channels to enhance our technical products
Develop and deliver internal technical training and documentation to upskill other teams and departments
Quickly prioritize tasks and make sound decisions based on urgency and stakeholder needs to resolve critical issues fast

What we offer

Noise cancelling headphones
MacBook
Birthday off
Complimentary baby days
20 days working from abroad
22 holiday days
Commute allowance
Work from home budget
Bike lease plan
Internet allowance

Fulltime

Technical Support Specialist

Join our small, high-impact Technical Support team in one of our offices in eith...

Location

Netherlands , Maastricht

Salary:

Not provided

Mollie

Expiration Date

Until further notice

Requirements

Proven ability to apply strong analytical and effective problem-solving skills in a technical support context
Proficiency in interacting with RESTful APIs, including hands-on experience with request/response debugging using tools like Postman
Required ability to read and interpret PHP code for troubleshooting and analysis of customer issues
Solid knowledge of Webshop Technologies, such as Woocommerce and Prestashop
Excellent communication skills, capable of distilling complex technical issues into clear, easy-to-understand messages for diverse audiences
Fluency in English plus one other language (NL, FR, DE, ES, or PT)

Job Responsibility

Deliver direct technical support for custom API integrations and plugins through email and phone
Advise customers and partners on the best technical implementation of Mollie for their unique systems
Act as the primary point of contact and escalation for complex technical questions coming from internal teams (Sales, Customer Success, and Customer Support)
Drive continuous improvement by actively providing feedback to the business via Subject Matter Expert (SME) channels to enhance our technical products
Develop and deliver internal technical training and documentation to upskill other teams and departments
Quickly prioritize tasks and make sound decisions based on urgency and stakeholder needs to resolve critical issues fast

What we offer

20 days working from abroad
Wellbeing Budget (€60 per month net)
Lifestyle and Health Support via OpenUp
26 holiday days plus an extra 2 days off in between 27 and 31 December
Commute options (NS Business Card and bike lease plan)
Birthday off
WFH Equipment Budget (€400 one off)
Hybrid working with WFH & Internet allowance (€60 a month)
Discounted Lunch (less than €4)
Health Insurance (Insure with ONVZ or receive €125 net)

Fulltime

T2 Technical Support Specialist

As a T2 Technical Support Specialist, you’ll be part of the team that powers the...

Location

Canada

Salary:

72000.00 CAD / Year

Smile.io

Expiration Date

Until further notice

Requirements

5+ years of experience in a highly technical support or solutions engineering support within SaaS, ecommerce, or similar environments
Familiarity with the Shopify Ecosystem: Proven experience collaborating with Shopify merchants, utilizing Shopify apps, and possessing technical skills in modifying Shopify themes
Understanding of APIs, including authentication, response codes, and payloads
able to test and debug integrations confidently
Proficiency in JavaScript, particularly in diagnosing integration or SDK-related issues (CORS errors, missing tags, conflicts)
Strong grasp of CSS and HTML, with experience diagnosing styling conflicts or layout issues and providing safe, actionable fixes
Working knowledge of SQL for investigating data anomalies and tracing records across systems using JOINs or filters
Proficiency with Browser DevTools, Shopify Liquid, and API testing tools (e.g., Postman, Insomnia)
Excellent written and spoken communication skills, with an ability to explain technical concepts to both technical and non-technical audiences
A solutions mindset: you don’t default to “no” you dig into the “why,” share context, and propose practical ways to reach the desired outcome

Job Responsibility

Deliver High-Quality Technical Support: Investigate, troubleshoot, and resolve complex technical issues across multiple systems (APIs, integrations, custom JS/CSS, and data flows)
Provide Expert Product Guidance: Become a Smile product expert and help merchants maximize the benefits of our platform, offering guidance on configuration, integrations, and best practices. This is done through meetings, email conversations, or 1:1
Support Ecommerce Integrations: Diagnose issues in Shopify, BigCommerce, and other ecommerce platforms. Confidently troubleshoot theme conflicts, Liquid templates, or custom storefronts
Diagnose & Debug APIs: Use your understanding of RESTful APIs to debug and test API interactions, identify payload issues, or guide customers through authentication and data handling problems
Use Browser DevTools & JS Knowledge: Investigate widget or SDK behavior, identify CORS or rendering errors, and provide safe code examples or solutions
Collaborate Across Teams: Partner with Product, Engineering, and Success teams to escalate and resolve issues, contributing to documentation and feedback loops that drive continuous improvement
Model Merchant Empathy: Communicate clearly, humanly, and patiently, balancing technical precision with emotional intelligence in every merchant interaction
Maintain Round-the-Clock Excellence: Work as part of a global team to ensure seamless support coverage, writing thorough notes and handoffs that set the next shift up for success
Contribute to Reviews & Merchant Sentiment: Deliver experiences that drive organic growth through positive reviews and customer advocacy, building social proof and pride in the quality of our work
Live Support: Willingness to get involved and help as needed to support cross-functional efforts. Confidently and clearly guide merchants through technical resolutions by joining live troubleshooting calls

Fulltime

Technical Support Specialist

An established and growing technology provider offering managed support across n...

Location

United Kingdom , Manchester

Salary:

33000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

A proactive, self-motivated approach with strong communication skills
Interest in developing across IT, networking, security and communications technologies
Passion for problem-solving and customer service
Previous experience in a technical support or service environment is beneficial but not essential

Job Responsibility

Acting as the first point of contact for customer technical issues across IT, network, voice and infrastructure
Troubleshooting and resolving incoming cases, escalating where necessary and working alongside on-site engineers
Managing support tickets end-to-end, ensuring clear and consistent communication with all stakeholders
Producing incident reports, summaries and root-cause analysis documentation
Carrying out system updates, patches, configuration changes and general maintenance tasks
Working professionally with customers, internal teams and third-party suppliers to ensure timely resolution

What we offer

Structured career development with access to training and professional certifications
Supportive, friendly team culture with a genuine focus on wellbeing
25 days holiday plus bank holidays (increasing with service)
Enhanced parental leave, pension contributions and employee health plans
Electric vehicle, cycle-to-work and technology purchase schemes
Regular team events, social activities and opportunities to get involved in community initiatives

Fulltime

Technical Support Specialist

Join the Bambuser journey leading the industry in reshaping commerce. Be part of...

Location

Slovenia , Ljubljana

Salary:

Not provided

Bambuser

Expiration Date

Until further notice

Requirements

Based in Slovenia
Confident in communicating in English, both written and spoken
Curious, quick to learn, and comfortable with web technologies
Problem-solver who enjoys working with both people and tech
Calm under pressure, with the ability to prioritize effectively
Flexible and adaptable in a rapid-growth environment, including working flexible hours to support global customers (US time zones)
Naturally collaborative and eager to work cross-functionally with a global team
Strong troubleshooting and analytical skills
Solid knowledge of JavaScript (ES5/ES6+)
Comfortable working with HTML and CSS

Job Responsibility

Communicate directly with our customers and internal teams via email, calls and our support platform (Salesforce)
Conduct initial troubleshooting and diagnostics for customers in need of assistance
Log and manage tickets in our support platform
Ensure support tickets in need of escalation are being handled and communicated effectively
Regularly work shifts as assigned (including those aligned with US Eastern Time to support our American customer base)
Own technical health audits of live implementations (post-onboarding) to ensure continued alignment with best practices and business goals
Proactively flag and help resolve tech debt or legacy configurations that may block feature adoption or scale
Recommend upgrades or improvements (e.g., migrating to newer SDK versions, feature toggle adoption, configuration changes)
Partner with Support to manage Tier 2/3 escalations and reduce Engineering touchpoints for recurring issues
Dig into logs, environments, and integration setups to diagnose complex issues

Fulltime

Technical Support Specialist

Silvus is seeking a Technical Support Specialist who will report to the Director...

Location

United States , Los Angeles

Salary:

27.00 - 30.00 USD / Hour

Silvus Technologies (International)

Expiration Date

Until further notice

Requirements

A minimum of an Associate's degree is required
At least 2 years of relevant experience supporting a sales/products team in a technology-related or manufacturing field
Prior experience in a fast-paced office environment, with experience in meeting multiple deadlines
Highly proficient in Microsoft Office and Google Suite (Gmail/Outlook, Excel, Word, PowerPoint)
Excellent and effective oral and written communication
Possess keen attention to detail, with the ability to be accurate, flexible, and reliable
Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts
All employment is contingent upon the successful clearance of a background check

Job Responsibility

Responsible for supporting the team in maintaining product entries in the Zoho CRM system, including, but not limited to, updating records, creating new entries, obsoleting products, etc
Create/Generate Zoho reports concerning product sales/shipments, development status, and similar reports as directed
Maintain/Update the expansive Confluence presence for products, including consolidating information, reorganizing for clarity and usefulness, removing outdated content, and adding new content with input from team members
Rebrand/Format data sheets, cable diagrams, and similar documents from manufacturing formats to customer-releasable formats
Support maintaining/updating our product catalog in partnership with the marketing team
Coordinate end-of-line product tracking internally and related product communications with sales and other departments
Support team email communications with other departments, vendors, and customers concerning inquiries, escalating them as necessary, and ensuring their timely follow-up and resolution
Assist with ad-hoc tasks assigned by team members/leads/managers to support the team as necessary

Fulltime

Technical Escalations Specialist

Nicoll Curtin

Location:
Philippines

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 13, 2026

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Technical Escalations Specialist

Nicoll Curtin

Location:Philippines

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 13, 2026

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Location:
Philippines

Category:
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Contract Type:
Not provided

Job Posted:
February 13, 2026