Technical Engagement Manager II Jobs

Engagement Manager II

Engagement Manager II is a critical role on our growing AI Expert Services team....

Location

United States , Austin

Salary:

121300.00 - 142700.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

5-7 years of project management, consulting, or professional services experience
At least a bachelor's degree in a technical field
Advanced degrees (MBA or MS) preferred
Significant experience managing technical projects from start to finish
Experience leading workshops with senior-level stakeholders
Hands-on technical experience
Professional services background
Highly organized
Entrepreneurial leader with a strong technical background and a customer-centric mindset
Natural at navigating complex projects and building relationships with a diverse range of stakeholders

Job Responsibility

Lead the AI Deployment Lifecycle from start to finish
Facilitate technical workshops with customers
Drive successful customer engagements as the main point of contact
Drive process improvement by championing project management excellence
Influence the product roadmap to ensure it remains customer-centric

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience
Opportunities to give back to your community
Employee Resource Groups

Engagement Manager II

Engagement Manager II is a critical role on our growing AI Expert Services team....

Location

United States , Seattle

Salary:

121300.00 - 142700.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

5-7 years of project management, consulting, or professional services experience
At least a bachelor's degree in a technical field
Advanced degrees (MBA or MS) preferred
Significant experience managing technical projects from start to finish
Experience leading workshops with senior-level stakeholders
Hands-on technical experience
Proactive and resourceful
Highly organized
Entrepreneurial leader
Strong technical background

Job Responsibility

Lead the AI Deployment Lifecycle from start to finish
Facilitate Technical Workshops with customers
Drive successful customer engagements as the main point of contact
Drive Process Improvement by championing project management excellence
Influence the Product Roadmap to ensure it remains customer-centric

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience
Opportunities to give back to your community
Employee Resource Groups

Fulltime

Engagement Manager II

Engagement Manager II is a critical role on our growing AI Expert Services team....

Location

United States , Chicago

Salary:

121300.00 - 142700.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

5-7 years of project management, consulting, or professional services experience
Bachelor's degree in a technical field
Advanced degrees (MBA or MS) preferred
Significant experience managing technical projects from start to finish
Experience leading workshops with senior-level stakeholders
Hands-on technical experience
Proactive and resourceful mindset
Exceptional clarity and persuasiveness in communication

Job Responsibility

Lead the AI Deployment Lifecycle from start to finish
Facilitate technical workshops with customers
Drive successful customer engagements as the main point of contact
Drive process improvement by championing project management excellence
Influence the product roadmap to ensure it remains customer-centric

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience
Opportunities to give back to your community
Employee Resource Groups

Fulltime

New

Senior Customer Success Manager II

As a Customer Success Manager (CSM) you will play a pivotal role in ensuring cus...

Location

United States , Chicago; New York; San Francisco; Scottsdale; Seattle

Salary:

120000.00 - 145000.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

5-7+ years in customer success, account management, or a related field responsible for customer retention and expansion, preferably in the SaaS or public safety industries
Excellent written and verbal communication, with the ability to translate complex concepts into clear, actionable insights
Strong analytical skills and the ability to creatively solve customer needs and drive product adoption
Proven track record of fostering relationships with key decision-makers and stakeholders
Comfortable working in a fast-paced startup environment with a willingness to adapt and grow alongside the company
Ability to quickly learn and become proficient in new technologies and systems
Passion for helping customers succeed, with a proactive and empathetic approach to addressing their needs

Job Responsibility

Customer Relationship Management: Maintain and nurture strong, long-term relationships with customers by understanding their unique needs, challenges, and goals
Advocate for Customers: Serve as the voice of the customer within the organization, collaborating with product, support, and engineering teams to ensure customer feedback is integrated into future development
Proactive Engagement: Regularly check in with open customers to anticipate their needs, identify challenges, opportunities for expansion, and offer solutions to improve their experience
Product Expertise: Become a Prepared platform subject matter expert educating customers on the best ways to fully leverage all features to meet their operational needs
Customer Retention & Growth: Focus on customer retention by ensuring high satisfaction and identify opportunities for upselling or cross-selling additional solutions that can further enhance their outcomes
Performance Tracking & Reporting: Monitor customer usage metrics and proactively address any areas for improvement, ensuring customers are achieving their goals and adhering to best practices
Issue Resolution: Triage and resolve customer issues in collaboration with the technical support team, providing prompt solutions and maintaining a positive customer experience
Customer Success Strategy: Assist in refining and implementing the customer success strategy, tailoring

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Technical Writer II - Help Center

Shape the future of help and training at Addepar, reimagining how clients and em...

Location

Canada

Salary:

Not provided

Addepar

Expiration Date

Until further notice

Requirements

2+ years of technical writing experience
An inspiring portfolio that showcases how you approach help content. Must include writing samples
Fantastic writing (American English), editing, and proofreading skills
Comfortable leveraging AI tools to streamline content creation, research, and documentation workflows
Familiar with design systems and editorial style guides
Familiar with Figma, Zendesk, Confluence, and Jira
Able to work independently, communicating across multiple time zones
High emotional intelligence

Job Responsibility

Develop a deep understanding of our users, products, and unique challenges
Write clear, easy-to-follow help articles and guides
Manage and prioritize incoming requests for new articles and updates
Partner with SMEs to determine the best flow and structure of your content
Facilitate productive meetings and working sessions
Run content reviews at key milestones, and participate in peer content reviews
Audit existing articles for out-of-date information, typos, and broken links
Track article engagement and address user feedback
Recommend new ways of grouping, classifying, and labeling help content
Learn and gain expertise in our design and operational tools

What we offer

Reasonable accommodation for individuals with disabilities

Fulltime

Engineering Manager II, Java Backend - Marketing Org

Groupon is on a radical journey to transform our business with relentless pursui...

Location

India

Salary:

Not provided

Groupon

Expiration Date

Until further notice

Requirements

BE/BTech or ME/MTech degree in Computer Science, Software Engineering from a recognised institute
10+ years of overall industry experience with 4 years of leadership (hands-on engineering management) role in developing and supporting web applications, micro services in a distributed environment
Experience with managing platform services, delivering projects in a dynamic environment
Experience with managing high-performance individuals in different time zones
Good communication and collaboration skills, and the ability to deal with ambiguity
Strong experience in programming languages - Java and competent in designing and building enterprise-scale applications, common frameworks, etc.
Experience building and scaling large-scale distributed systems and development experience with service-oriented architectures/microservices
Prior AWS/GCP/Azure/Pivotal Cloud Foundry experience is a must
Proven success managing and scaling platform services in fast-moving environments
Experience leading cross-regional teams and driving platform-level strategies

Job Responsibility

Customer Communication Excellence: Drive reliability, performance, and personalization across our Dispatch and Subscription systems
Achieve a 99.99% delivery success rate and under 1s latency for real-time communications
Subscription Platform Growth: Lead engineering teams focused on the evolution and scalability of our subscription systems
Enable 2x growth in subscriber engagement and conversion over the next 12 months
Platform Scalability & Operational Efficiency: Reduce technical debt and optimize resource usage across core services by modernizing legacy infrastructure and adopting cloud-native patterns
Achieve a 30% reduction in platform operational costs while improving performance benchmarks
Engineering Team Performance & Growth: Build high-performing, autonomous, and globally distributed teams that execute with agility and ownership
Maintain 90%+ team engagement and less than 10% regrettable attrition, with measurable velocity improvements
AI-First Transformation Enablement: Champion the integration of AI/ML where it enhances business outcomes, from system automation to intelligent routing and customer experience
Deliver at least 2 AI-driven features or systems into production per year

Technical Support Tier II - Integration

Reporting to the Manager, CX Technical, the Technical Support Tier II - Integrat...

Location

United Kingdom

Salary:

Not provided

1Password

Expiration Date

Until further notice

Requirements

2+ years of experience in a customer-facing technical role or similar, ideally supporting IDaaS/IAM, cloud platforms, SIEM, or developer workflows in the SaaS space
strong problem-solving skills and the ability to clearly communicate technical concepts to diverse audiences with attention to detail
comfort providing support via phone, email and remote support sessions
proven ability to troubleshoot authentication protocols, including OpenID Connect and OAuth 2.0, as well as identity and directory services such as Microsoft Entra ID, Okta, Google Workspace, JumpCloud, OneLogin, Auth0, and Rippling
working proficiency with cloud platforms, including AWS, Azure, Google Cloud, and DigitalOcean, as well as containerized environments such as Docker and Kubernetes
understanding of networking fundamentals, including DNS, TCP/IP, and ports, with experience using diagnostic tools such as dig, IP lookup, and port scanning techniques
experience working with REST APIs, including parsing and filtering API responses using jq
previous experience working with SCIM, SSO and automated provisioning solutions
basic scripting experience, with familiarity in Python, Bash, or PowerShell
knowledge of SIEM platforms such as Splunk and Datadog, along with an understanding of security best practices

Job Responsibility

deliver the best-in-class customer experience that 1Password is known for, demonstrating empathy, tact and professionalism as you deliver solutions to our global customer base
diagnose, troubleshoot and deliver effective solutions through email, phone and Zoom support sessions
refine service delivery by relaying feedback, bugs and product feature requests to internal teams and stakeholders
proactively escalate high-impact issues and emergent trends, particularly those affecting key enterprise customers ensuring rapid resolution and cross-functional collaboration
maintain a high level of productivity by efficiently managing technical cases, prioritizing impact-driven solutions, and ensuring timely, high-quality support for customers
monitor incoming ticket volumes and escalations, triaging and escalating cases to L3 as appropriate
leverage internal technical resources to expedite issue resolution, while enhancing this shared resource by contributing novel findings and creating new documentation
collaborate closely with peers on complex cases, and take on a mentorship role for junior colleagues to support their continuing development
maintain a growth mindset, continuously expanding your technical expertise by engaging with new technologies, industry developments, and internal training opportunities

What we offer

maternity and parental leave top-up programs
wellness spending allowance
generous PTO policy
company-wide wellness days off scheduled throughout the year
wellness coach membership
comprehensive health coverage
company equity for all full-time employees
retirement matching program
training budget, 1Password University access, and learning sessions
free 1Password account (and friends and family discount)

Fulltime

Technical Support Engineer II

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. P...

Location

United States , San Francisco

Salary:

114000.00 - 191000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

2-3 years previous experience in Support Engineering or Technical Support for a highly technical product or application
Excellent written and oral communication skills
An excellent work ethic and attention to detail
Experience writing code in JavaScript, Python, Ruby, Go, or other popular programming languages
Know your way around Unix systems and command line tools
Willingness to work specific hours to provide SLA time-based coverage to our customers
The ability to write about technical subjects clearly and in an engaging style

Job Responsibility

Provide excellent customer service and product support to PagerDuty customers
Identify and resolve customer issues, taking escalations from Frontline Technical Support
Successfully debug and resolve customer email and screenshare requests through the use of varied ticketing, content and task management tools
Set up monitoring systems, integrating them with PagerDuty and documenting the whole process
Write custom scripts, code samples and integration guides for customer use
Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
Employee Stock Purchase Program
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave

Fulltime

Technical Engagement Manager II

Bugcrowd

Location:
Australia

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 06, 2025

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 06, 2025

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