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Are you a meticulous wordsmith with a passion for precision and clarity? Do you thrive on transforming complex technical information into user-friendly content that empowers customers? We’re seeking a talented individual to join our client’s team and play a pivotal role in shaping how users interact with their innovative offerings. This is an exciting opportunity to directly impact the user experience by ensuring every piece of technical documentation is accurate, accessible, and exceptional. In this role, you will be instrumental in ensuring the highest quality of technical content, making a direct impact on customer satisfaction and product usability. Your contributions will be vital in guiding users through product installation, operation, and maintenance, solidifying our client’s reputation for excellence.
Job Responsibility:
Review and meticulously edit technical content for various products, including installation guides, user manuals, service instructions, labels, packaging, and animated content
Champion and implement best practices for technical communication, setting standards and refining processes to elevate content quality across all publications
Drive projects related to technical content development, collaborating seamlessly with cross-functional teams including engineering, marketing, legal, and digital communications associates
Execute projects independently, demonstrating strong initiative and ownership from conception to completion
Manage complex projects with agility, skillfully adapting to evolving priorities and project requirements
Requirements:
Exceptional fluency in English, both written and verbal, with a keen eye for detail
Proven experience in editing technical content, ensuring impeccable clarity, punctuation, grammar, and adherence to style guides
Strong interpersonal skills, including the ability to provide constructive and effective feedback
Demonstrated experience in editing for content models and maintaining rigorous quality standards
Superior writing and editing capabilities
Unwavering attention to detail
A track record of strong problem-solving skills, including root cause analysis
The ability to execute projects independently and a self-motivated approach to work
Robust project management skills
Familiarity with recognized style guides such as the Chicago Manual of Style or Gregg Reference Manual
A Bachelor’s degree in Journalism, English, Technical Communications, or equivalent industry experience of at least 4 years
A minimum of 4 years of writing and/or editing experience specifically for product or software documentation
Demonstrated mechanical aptitude, diagnostic skills, and the ability to accurately interpret technical drawings
Proficiency with spreadsheet applications
Strong computer aptitude, coupled with proven writing and/or editing abilities
Excellent visualization skills, enabling the translation between two- and three-dimensional data views
Nice to have:
Experience in product installation, design, or documentation
Familiarity with tagged languages and content authoring tools
Understanding of content reuse principles in documentation
Prior experience with industry-standard content creation and management platforms