Technical Applications Support Analyst, Citi

Citi

Location:
United Kingdom, Belfast

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are seeking a highly motivated candidate to join the EES (Electronic Execution Services) team, supporting Citi’s Futures, Clearing and FXPB (FCX) businesses globally. The purpose of this role will be to provide the first line of support to both external & internal customers on Citi’s Futures trading platforms, onboard clients on e-trading platforms, perform trading related maintenance activities, and liaise with the business and technology groups in managing the customer experience and relationship. Successful candidates will join the global EES team working alongside respective sales groups to provide a high-level service across internal and external applications. The candidate will also be focused on driving forward key efficiency initiatives towards customer onboarding experience.

Job Responsibility:

Provide a world class support service to a geographically diverse user base
Develop expertise in the relationships between clients, sales and technology teams
Collaborate effectively with colleagues globally, sharing information and knowledge effectively
Strong process awareness and ability to manage day-day requests, queries, issues/problems and customer escalations
Ensure all issues are tracked and work closely with business development managers to prioritize resolution
Collate customer feedback and experience and translate them into new initiatives over process and system optimization
Embrace the values by upholding and exemplifying the values in daily interactions with internal and external clients
Monitor the quality and impact of implemented processes/initiatives and recommend changes/enhancements, if any
Develop in-depth knowledge of the fundamentals of Futures/ Listed Derivatives business
Communicate complex technical and functional issues to business users in a language they understand

Requirements:

Clear understanding of Listed Derivatives market structure and underlying products, trading concepts, including the front to back understanding of trading lifecycle-Execution, Allocation, Clearing & Settlement process, working experience in onboarding & administering electronic trading (e-Trading) users, administering trading limits, monitoring client execution flows & system alerts would be highly preferred
Experience in e-Trading Client Services or associated Operations group in a high availability/mission critical environment
Demonstrated ability to learn new business concepts quickly
Demonstrated ability to efficiently problem solve in time critical scenarios
Strong communication skills
Effective written and presentation skills
Experience in data analysis and MIS reporting
Understanding of client trading architecture is preferred
Advanced Excel experience to work with mass data and automate processes with macros/scripts

Nice to have:

Previous experience/knowledge of supporting a Futures trading business preferred
Linux and scripting
FIX connectivity or API messaging integration
Knowledge of applications such as CME-Direct, WebICE, ION XTP, Bloomberg
Knowledge of foreign languages

What we offer:

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Additional Information:

Job Posted:
May 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technical Applications Support Analyst