Technical Application Support Specialist – Critical Missions

• Provide L1 and L2 support for our proprietary, high performance index platform, ensuring availability and reliability
• Monitor critical services across distributed environments, proactively analysing logs and system behaviour to detect and resolve issues
• Act as the primary contact for business stakeholders in Hong Kong, Frankfurt, and Toronto, addressing application and data related inquiries
• Lead incident resolution, coordinating with tech and business teams to restore service quickly and prevent recurrence
• Conduct root cause analysis of complex system issues, proposing long term solutions and optimisations
• Support and validate platform changes through structured testing and quality assurance
• Continuously identify opportunities to improve monitoring, workflows, and support processes
• Document solutions, procedures, and best practices to strengthen organizational knowledge
• Mentor junior support staff and contribute to building a culture of operational excellence
• Take ownership of projects on automation and improvements

• Minimum of 5 years’ experience in L2 application/technical support for complex financial, trading, or enterprise systems
• Strong technical expertise in system monitoring, log analysis, data analytics, monitoring tools, job scheduling, automation and troubleshooting across distributed environments
• Proven knowledge of Linux, SQL, Relational databases, and API interactions
• Solid experience in incident and project management
• Familiarity with ITIL practices (Incident Management, Change, Release Management) applied in high pressure contexts
• Proven ability to take ownership of production issues, lead resolution efforts, and minimize client impact
• Interest in financial market data and complex application ecosystems
• Highly structured and adaptable, with excellent communication skills in English and intercultural competence
• Demonstrated ability to lead support initiatives and process improvements
• Proactive and self-managed individual with eagerness to grow

Software Development, Data Expert or DevOps Experience

• Job ticket
• access to Corporate Benefits
• modern office space with ergonomic set-up
• employee lounge
• free beverages and fruits
• various networking events
• diverse training offers