Technical Analyst, Robert Half

Robert Half

Location:
United States, Albuquerque

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Technical Analyst 3 position will lead projects to upgrade enterprise applications to ensure the application itself and the underlying infrastructure is up-to-date, secure, and delivering the most value to our end users. The upgrades could be inline upgrades or new installations on new virtual servers. We have a mixed environment of both Windows and UNIX. The Operational support consists of escalated support for production issues, ensuring our various environments are running effectively and performing tests to ensure systems availability.

Job Responsibility:

Coordinate application upgrades and the establishment of required infrastructure in a virtualized environment for large, complex, ERP systems
Perform as the Application Technical Lead for projects initiated by our Platforms team to maintain and improve our system’s virtual infrastructure
Preform as the Technical Lead for internal Application’s projects to improve our systems, processes, and practices
Lead the establishment of tools and processes to monitor, validate, and administer these Automated Testing and Configuration as Code systems
Provide escalated support to IT Applications incidents
Work closely with the multiple offices across campuses as an advocate, an analyst, and champion of IT Application’s core directives: Secure, Accessible, Reliable, Innovative, and Effective
Document all work in our knowledge base leveraging different formats such as technical writing, diagrams, charts, and instructions to best communicate source material
Advocate for continual improvement of the division by offering recommendations on processes and existing systems
Provide after-hours support based on the On-call rotation
Other duties as needed

Requirements:

Bachelor's degree
at least 2 years of progressively responsible experience directly related to the duties and responsibilities specified and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis
Experience with Enterprise Resource Planning (ERP) Systems
Strong communication, team, customer relations, and organizational skills
Experience installing, configuring, and upgrading applications while documenting the process, so it is easily repeatable in the future
Experience working closely with customers to understand their needs and translating those needs into technical solutions
Experience leveraging the knowledge of IT infrastructure and security to improve application delivery and performance
Experience solving problems with creative solutions
Experience with Oracle, SQL, PL/SQL, packages, triggers, and views
Experience using basic commands in the Unix shell
Experience in managing servers in a virtualized environment, including their security and network routing
Experience working in Cloud/on-premises hosted environments
Demonstrated ability to work in a fast, paced structured environment
Experience working with vendors to resolve issues and gather system requirements
Demonstrated ability to document applications promptly and contribute to knowledge bases
Ability to lead small and large complex projects
Ability to analyze complex issues from a business and technical perspective
Ability to self-manage time when assigned multiple initiatives and incidents/SRs
Ability to listen to feedback and adjust plans accordingly
Adaptable and flexible with change
ITIL

Nice to have:

Good communication skills
experience in application support and triage including formal training and a clear sense of customer service
A thorough understanding of the values, practices and procedures found in a higher education environment
a commitment to mentoring and developing technical staff

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
April 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technical Analyst