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As a Technical Account Manager (TAM), you will serve as the senior post-sales technical leader responsible for ensuring our top enterprise customers successfully deploy, migrate, and realize sustained value from the AtScale platform. You will act as the primary technical steward for the long-term success and health of customer deployments, maintaining deep knowledge of customer architectures to ensure production confidence and architectural alignment over time.
Job Responsibility:
Serve as the primary technical contact post-sale, maintaining deep knowledge of customer architectures, data platforms, and semantic models
Monitor system stability, performance, and scalability, proactively identify risks, and lead technical escalations to resolution
Oversee complex implementations and migrations from legacy systems to AtScale by partnering with Professional Services to ensure deployments follow best practices
Provide expert advice on semantic layer design, platform strategy, and AI enablement to position AtScale as strategic infrastructure
Drive the usage of new capabilities and support renewal efforts through technical insights and executive business reviews
Represent field insights to Product and Engineering teams to influence the roadmap, quality improvements, and best practices
Requirements:
7+ years of experience in Technical Account Management, Solutions Architecture, or customer-facing engineering roles
Strong experience with cloud data platforms (Snowflake, Databricks, BigQuery, etc.)
Deep knowledge of data architectures and modern analytics stacks
Proven track record leading complex implementations and managing senior stakeholders
Nice to have:
Experience managing technical relationships for enterprise accounts in the “Top 20” by revenue or criticality
A background in semantic modeling, query performance tuning, and governance
Experience acting as a critical customer advocate and navigating organizational structures to ensure success
What we offer:
Competitive compensation, including equity
Flexible, remote-friendly work environment with a strong culture of ownership and trust
Unlimited PTO and competitive benefits
The opportunity to directly shape AtScale’s growth by building the team that powers our next phase