Technical Account Manager Job at Mastercard (Bogotá D.C.)

Technical Account Manager

Mastercard

Location:
Colombia , Bogotá D.C.

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Dynamic Yield by Mastercard is on the lookout for a Technical Account Manager with experience interacting with customers, knowledge of technology, and can empathize with the trials and tribulations of being a developer. As the technical account manager, you are the bridge between the technology team and the user, walking the tightrope between customer satisfaction and developer ability. The role requires someone who can walk gingerly between development, product, marketing, and leadership for one of our largest Enterprise clients. You’ll serve as the product expert, guiding clients user experience and, ultimately, client satisfaction through their implementation of Dynamic Yield products.

Job Responsibility:

Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer’s purchase(s) of Dynamic Yield products
Solve cross-departmental challenges across your accounts to facilitate their expanding utilization of our platform by building processes that streamline communication and understanding
Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
Partner with the Engineering and Development teams to resolve customer issues
Write documentation, knowledge-based articles, and tutorials to improve the customer experience of Dynamic Yield features
Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements
Contribute to the development of our implementation and support policies and procedures

Requirements:

3+ years of technical client-facing experience with specific focus in digital marketing solutions (mobile, web analytics, optimization, email)
combined with SaaS product environment
Business fluency in English and Spanish
Experience with managing projects at a complex organization
Familiarity with e-commerce specific terms and configuration is preferred
Comfortable with iOS and Android mobile platforms and their development tools
Able to read code and write code (especially JavaScript, HTML, CSS)
Excellent time management and strong organization skills
Ability to maintain poise under stress, especially when resolving
Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment
Strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers
Must thrive at working in a fast-paced environment
Ability to work in a team environment while working independently

Nice to have:

Familiarity with e-commerce specific terms and configuration

Additional Information:

Job Posted:
January 11, 2026

Mastercard - All Job Offers

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