Technical Account Manager Job at Maisa

Technical Account Manager

Maisa

Location:
Spain

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our Technical Account Managers play a crucial client-facing role to drive adoption, expansion, and value realization for enterprise customers implementing our agentic AI platform, contributing significantly to ensuring the success of key enterprise customers. You'll manage the full lifecycle of customer deployments, from leading discovery processes, through initial technical implementation, and on to broad organizational adoption. TAMs provide program/project management for enterprise-wide rollouts, coordinating implementation across multiple departments and stakeholders while ensuring consistent value delivery and transformative results for clients.

Job Responsibility:

Lead enterprise-wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirements
Coordinate customer onboarding activities, including technical setup, process discovery and mapping, user training, and knowledge transfer
Establish and track KPIs and success metrics for each deployment phase, providing regular status updates to internal and customer executive stakeholders
Identify and mitigate implementation risks through proactive program management
Develop scalable training programs and materials to drive customer self-sufficiency and adoption through change management best practices
Build and maintain a use case repository to track implementation progress, measure success, and identify expansion opportunities
Serve as the primary point of contact for technical and operational issues during implementation
Facilitate cross-functional collaboration between customer teams and Maisa AI resources, driving stakeholder engagement

Requirements:

Strong demonstrable experience managing enterprise technology implementations
Proven experience leading customer onboarding, training programs, and change management initiatives at scale
Strong program management capabilities, including coordinating parallel workstreams, dependencies, and stakeholder management from technical teams to C-suite
Solid technical knowledge across modern cloud infrastructure and software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs) from either commercial experience or a Bachelor's degree in Computer Science, Information Systems, or related field
Demonstrable experience leading discovery processes and process mapping using various frameworks and methodologies
Excellent communication and documentation skills with the ability to present complex technical ideas and AI automation solutions to both technical and non-technical stakeholders
Business proficiency in Spanish and English
Ability to travel up to 25% of the time

Nice to have:

Hands-on experience with enterprise automation platforms (UiPath, Automation Anywhere, Blue Prism, Celonis) and relevant certifications (PMP, PRINCE2, Agile)
Background in process optimization, business process management, or digital transformation with a track record of successful change management in large organizations
Self-starter who thrives in fast-paced, founder-led environments with comfort navigating ambiguity and creating structure in undefined scenarios
Strong analytical skills for tracking program metrics and demonstrating customer value
Willingness to actively use AI tools to enhance productivity and preference for flat organizations with direct impact
Additional European languages a plus

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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