Technical Account Manager Jobs

Technical Account Manager

Blis

Location:
United States, Chicago

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We’re looking for a Technical Account Manager to join the Client Services team, working directly with agencies, partners and clients from our Chicago/New York office. The role will involve the project management of multiple advertising campaigns from set up to completion, consulting on and troubleshooting issues where appropriate. There is an additional element of account management within the role, requiring the provision of reports that leverage campaign insights while also educating and assisting clients to meet their advertiser expectations.

Job Responsibility:

Be an expert in the Blis product suite & the platform
In partnership with clients, identify, create, and implement solutions that hit their key objective
Consult, demonstrate and educate Blis’ clients on product solutions and best practices
Analyse data and insights to guide strategy and implementation of Blis solutions
Support and service both managed and self-service clientele
Manage the end-to-end ‘Client Experience’ post-sale
Build and manage relationships with allocated clients and agency partners (media, creative, marketing partners, etc.)
Provide weekly reporting for clients
illustrating the outcomes of their investment
Present upweight opportunities to clients where appropriate, driving incremental revenue for the business
Partner with sales to outline opportunities for growth of existing clients
Ensure we meet our client SLAs via top tier account management skills and expertise
Build and present Post-Campaign Analytics (PCA) presentations to agencies and/or clients
Support and consult on internal ad-operations strategies (e.g. support troubleshooting issues, set up consultation, etc.
Convey campaign setups to Ad-Ops via internal workflow management systems (e.g JIRA)
Act as a conduit between client and Ad-Ops throughout the campaign delivery process
Bring together and coordinate teams internally across various parts of the business, in aim of achieving client deliverables and KPIs
Facilitate the involvement of client 3rd party partners across campaigns
Ensure internal pipeline systems are up-to-date

Requirements:

3-5 years of industry experience, preferably within programmatic and having serviced multiple advertising channels e.g. display, DOOH, CTV etc.
Experience servicing clients via managed service and/or self service (SAAS) buying model
Strong exposure to various advertising technology solutions (e.g. MOAT, IAS, DCM, Ad Servers, DSPs)
Ability to be a client-facing lead, who drives the direction, communications and outcomes across given campaigns
Excellent communication skills
written and verbal
Possesses a strong understanding of client and programmatic success metrics/KPIs
Works well both within a team and individually
Has excellent organizational and time management skills to juggle multiple tasks
Strong Excel and PowerPoint skills
Ability to problem solve and analyse data sets from various platforms
Technically savvy with commercial acumen

Nice to have:

Previous experience of people management is a bonus

Additional Information:

Job Posted:
December 06, 2025

Work Type:

Hybrid work

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