Tech Support Tier 2 Analyst Job at Robert Half (Bethany)

Info Security Tech Sr Analyst

Authentication Platforms Level 3 (L3) Operation Support team is responsible for ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8+ Years in support business and work with System administrators, developers, and analysts with troubleshooting issues
3-5 years of relevant industry experience in one or more of the following: Enterprise Single Sign On (SSO), Authentication and Authorization Products
Identity and Access Management tools and processes
Strong ability to utilize Unix and Linux systems like Red hat Enterprise Linux 8.x/7.x/ 6.x.
Supporting complex, multi-tier, distributed systems - Webservers, App Servers, Network topologies (Demilitarized Zone, Firewall rules etc.) required to support applications utilizing the authentication infrastructure

Job Responsibility

Perform change management and incident management utilizing documented procedures through Service Now (SN) or similar change management tools
Support service recovery procedures
Be the point of contact for the Level 2 Team escalation
Participate in Problem Management processes to identify solutions for recurring problems
Document problem resolutions and publish knowledgebase
Work with vendor support, System administrators / architects on a regular basis and track issues to closure as a Subject Matter Expert
Support maintenance and migrations on the SSO infrastructure

Fulltime

Infra Intmd Tech Analyst

Do you enjoy supporting technology operations on a global level? Are you willing...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Technical Operations/Support experience of 6+ years is required
Network technical knowledge at CCNA level is required
Distributed knowledge related to servers is required
Problem solving, methodical with analytical skills
Good level of knowledge in network and distributed technologies
Knowledge on Data analysis and Automation tools like and languages Ansible, Python etc.
Basic knowledge on AI
Able to communicate technical terminology at the appropriate level to the audience
Good organizational and coordinating skills, able to set priorities
High-reaching and with dedication towards continual growth and self-improvement

Job Responsibility

Support the Shift Lead/Manager/Staff manager/Regional lead by executing the processes in network and distributed platforms inline to the KB procedure
Engage higher level support, Platform leads, upper management, and other stakeholders when required
Provide inputs to operations, projects and other areas and contribute to achieving the franchise goals
Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to support process improvements
Provide technical/strategic direction and act as advisor/coach to junior analysts
Provide Tier I Technical Support for Citi’s global technology infrastructure and provide backup to the Tier 2 Technical support ETS analyst
Resolve simple, automated and scripted incidents
Execute/Coordinate or implement simple, automated and scripted changes for infrastructure requests
Provide timely response to phone calls into the Command Centre Technical Support hotline from internal colleagues within CTI, Citi business clients, vendors, and technology teams
Troubleshoot and provide client support for technology and infrastructure issues

Fulltime

Tech Stack Analyst - GTM Tools

We are seeking a proactive and data-driven Tech Stack Analyst to serve as the ke...

Location

United States , Austin; Chicago; New York City; Salt Lake City; San Francisco

Salary:

86400.00 - 98000.00 USD / Year

Gong

Expiration Date

Until further notice

Requirements

3+ years of experience in a systems analyst, business operations, or technology enablement role, preferably within a B2B SaaS or high-growth tech environment
Proven ability to manage high-volume Tier 1 support queues and execute transactional requests (e.g., license provisioning, account updates, troubleshooting) for a GTM organization
Demonstrated experience with data quality and hygiene execution—including maintaining data dictionaries, enforcing data rules, and managing cleanup projects
Proficiency in data analysis and reporting—with the ability to build, maintain, and run reports (e.g., ROI, adoption, usage) to support leadership analysis
Experience with a major CRM (e.g., Salesforce, HubSpot), including familiarity with custom fields, objects, and foundational data governance principles
Strong Analytical and Problem-Solving Skills: A natural problem-solver who can effectively troubleshoot ad-hoc system and tool outages, identify root causes, and propose durable solutions
Exceptional Organizational Skills: Ability to prioritize a high volume of operational tasks, track multiple workstreams (ticketing, data projects, reporting), and maintain detailed documentation (e.g., Data Dictionary)
Autonomy and Ownership: Proven ability to take ownership of end-to-end operational functions (e.g., New Hire Provisioning, Data Quality) and execute with minimal supervision
Clear Communication: Strong verbal and written communication skills, with the ability to explain complex system issues to both technical and non-technical stakeholders
Collaborative Mindset: Comfortable working in a cross-functional environment to ensure system alignment across teams

Job Responsibility

GTM Systems Reporting and Data Execution - Tech Stack Reporting: Establish, run and maintain standard ROI reporting for GTM systems—tracking adoption, usage, impact, and value realization—to support analysis by the GTM leadership team
GTM Tools Ticketing & Support: Own all Tier 1 and Tier 2 ticketing for the GTM Tech Stack (excluding dedicated Zendesk management). This includes managing support tickets and account-level updates in tools like LISN, LIQ, Calendly, Dealhub, Crossbeam, and Trumpet
New Hire Provisioning: Own the process for GTM system access, ensuring each class of new hires is accurately assigned role-specific tools within a week of their GTM onboarding start date
Ad-Hoc Tool Troubleshooting: Serve as the first line of defense for the field by troubleshooting reports on tool outages, workflows not functioning as intended, and general ad-hoc fixes across the GTM tools portfolio
Tool Configuration Support: Provide operational configuration and maintenance support for various GTM tools outside of dedicated platform ownership (e.g., Zendesk), with a focus on systems that feed into ROI and adoption reporting

What we offer

We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle
Mental Health benefits with covered therapy and coaching
401(k) program to help you invest in your future
Education & learning stipend for personal growth and development
Flexible vacation time to promote a healthy work-life blend
Paid parental leave to support you and your family
Company-wide recharge days each quarter
Work from home stipend to help you succeed in a remote environment

Fulltime

Benefits and Leave Analyst

The Benefits & Leaves Specialist is a key member of the Total Rewards team respo...

Location

United States , San Francisco

Salary:

157500.00 - 201300.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

4+ years experience in HR Operations with at least 2+ years focused on benefits and leave administration, ideally in a tech or high-growth environment
Experience administering complex leave programs and handling sensitive employee cases with care and discretion
Strong attention to detail and a high bar for accuracy
Clear, empathetic written and verbal communication skills
Sound judgment and the ability to manage multiple priorities in a fast-paced, evolving environment
Strong Excel skills, with experience using spreadsheets for reporting, audits, and reconciliations
Experience working in Workday (required)
A team player with a strong sense of ownership and a practical “get things done” mindset
A Bachelor degree or equivalent from an accredited university is required

Job Responsibility

Act as a primary Tier 2 point of contact for benefits and leave-related questions, ensuring a thoughtful and high-quality experience for employees, managers, and People partners
Responsible for administering end-to-end global leave of absence programs (including income protection and long term disability cases) by ensuring accurate tracking, pay coordination, and smooth return-to-work experiences
Manage global workplace accommodation cases, partnering with HRBPs, Legal, and Workplace teams to run compliant, interactive accommodation and occupational health processes
Help employees and managers understand how benefits, leaves, and accommodations work through clear guidance, documentation, and occasional enablement sessions
Partner closely with Senior Benefits Program Manager, People Ops, brokers, carriers, Payroll, Legal, HR Business Partners, and government agencies to ensure benefits and leaves programs run smoothly and remain compliant
Serve as a Workday benefits and absence module administrator, supporting day-to-day transactions and process improvements
Support US Open Enrollment, benefits renewals, and other global benefits events
Maintain clear, up-to-date employee-facing benefits documentation and help ensure information is easy to find and understand
Produce benefits reports and audits to ensure enrollments, coverage, invoices, and payroll deductions are accurate and processed timely
Track trends and recurring issues across benefits, leaves, and accommodations, and surface insights and recommendations to improve programs and employee experience

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Chief of Staff to the COO

Ema is building the Universal AI Employee. Our platform allows enterprises to de...

Location

United Kingdom , London

Salary:

Not provided

Ema

Expiration Date

Until further notice

Requirements

2–4 years at a top-tier consulting firm (McKinsey, BCG, Bain)
MBA and an engineering degree from top tier schools
Proven experience in a Founder’s Office or Strategy & Ops role within a high-growth tech environment
You have a "Product Mindset" and can vibe code—using AI to build tools, scripts, and automations to solve operational bottlenecks
You are a "low ego, high impact" leader who can pivot from board decks to office management in minutes
Comfortable managing across time zones
a relentless owner who thrives in ambiguity

Job Responsibility

Design and operationalize the frameworks to scale Ema from 10 to 100+ employees globally without losing speed or culture
Act as a "Product Manager" for internal functions. Use Ema’s products and other AI tools to automate Finance, Recruiting, HR, Marketing, etc.
Scale Partnership operations globally and lead the charge on high-stakes events, analyst engagement (Gartner/Forrester), market research and helping the COO manage multiple marketing functions
Own high-impact "Zero-to-One" initiatives directly for the COO - e.g., investor relations support, compliance, the management of our London hub etc.

Fulltime

Senior Manager, Software Engineering

As a Senior Engineering Manager on our Product Engineering team, you will lead a...

Location

India , Bengaluru

Salary:

Not provided

EarnIn

Expiration Date

Until further notice

Requirements

4+ years of professional software development experience
2+ years leading engineering teams or multiple pods
Bachelor's degree or equivalent experience
Demonstrated ability to scale teams and execution in fast-moving, metrics-driven environments
Strong track record of delivering sustained impact in Growth, experimentation, or consumer-facing web products
Excellent knowledge of front-end web technologies, including HTML, CSS, JavaScript, TypeScript, and ReactJS
Experience building and supporting client-side and server-side rendered web applications at scale
Highly metrics-oriented—focused on outcomes, learning, and continuous improvement
Exceptional cross-functional partner to PMs, Analysts, Designers, and Marketers
Clear, effective communicator who can bridge teams across time zones and cultures

Job Responsibility

Lead, scale, and operate multiple Engineering pods, setting clear direction, ownership, and accountability tied to metrics
Partner with Product, Analytics, Design, and Marketing leadership to translate strategy into roadmaps, experiments, and durable systems
Own delivery excellence for your teams—improving speed, efficiency, predictability, and quality while balancing rapid experimentation with long-term maintainability
Establish and reinforce a metrics-first culture, ensuring teams define success clearly, review outcomes rigorously, and iterate based on data
Provide technical and architectural leadership across modern web stacks (React, TypeScript, HTML, CSS, JavaScript), including server-side and client-side rendering
Engage at the code and system level as needed to unblock teams, guide technical direction, and maintain a high engineering bar
Drive adoption of AI-powered development tools and workflows to reduce toil, accelerate experimentation, and improve overall developer effectiveness
Build strong, durable cross-geo partnerships with US-based teams, creating clear operating rhythms and communication patterns across time zones
Attract, hire, and retain top-tier engineering talent
develop senior engineers and tech leads into force multipliers

What we offer

Healthcare
Internet/cell phone reimbursement
Learning and development stipend
Opportunities to collaborate with and travel to our Mountain View HQ and Bangkok Site

Fulltime

New

Intern, Construction, Estimating, and Project Management

Congruex is seeking a motivated Construction, Estimating, and Project Management...

Location

United States , Columbus

Salary:

20.00 - 25.00 USD / Hour

Southeast Utilities of Georgia LLC

Expiration Date

Until further notice

Requirements

Currently pursuing a degree in Construction Management, Engineering, Business, Project Management, or a related field
Strong interest in construction, project management, or telecommunications infrastructure
Organized, detail-oriented, and eager to learn
Comfortable working with Excel, Word, and basic data analysis
Strong written and verbal communication skills
Able to work both in an office and jobsite environment
Valid driver’s license (for site visits, if applicable)

Job Responsibility

Assist with project estimating, including reviewing plans, performing material takeoffs, and supporting bid proposals
Help coordinate pre-construction and construction activities, schedules, and project documentation
Support field operations by reviewing daily reports, timesheets, and assisting with site visits
Track project costs, budgets, and basic forecasts using Excel and project tools
Organize and maintain project documents (contracts, change orders, reports)
Prepare meeting notes, status updates, and internal reports
Support project closeout activities such as as-builts and closeout packages
Learn and follow safety, quality, and compliance standards
Assist with additional projects as assigned

What we offer

Health benefits
Wellness resources
401(k) retirement planning
Employee recognition and leadership development programs

New

Nursery Room Leader

Join Our Team as a Nursery Room Leader! Are you ready to lead with passion, insp...

Location

United Kingdom , London

Salary:

33280.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Level 3 Early Years qualification or Qualified Teacher Status (QTS)
Right to work in the UK (no sponsorship offered)

Job Responsibility

Leading and mentoring the team to provide high-quality early years education with passion and energy
Supporting the Nursery Manager to ensure smooth nursery operations and consistent quality
Acting as a role model by promoting initiative, creativity, and high standards of care
Building strong relationships with families, colleagues, and external agencies to support the best outcomes for children
Overseeing the team’s implementation of the EYFS framework, ensuring engaging learning opportunities
Taking charge of nursery operations in the Nursery Manager’s absence
Encouraging continuous improvement through feedback and supporting professional development
Maintaining a safe, inclusive, and stimulating environment that meets each child’s needs

What we offer

£500 Welcome Perk
Free childcare for the first month and 52% discount (based on working hours)
31 days of holiday (inclusive of national bank holidays and the Christmas closure week)
Birthday off
Access to The National College full of training and courses
Perkbox discounts, wellbeing tools, and online medical services
Refer a friend or family for exciting bonuses
Long-service awards
1 paid day off per year to volunteer

Fulltime

Tech Support Tier 2 Analyst

Robert Half

Location:
United States , Bethany

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 19, 2026

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Tech Support Tier 2 Analyst

Robert Half

Location:United States , Bethany

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 19, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
United States , Bethany

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IT - Administration

Contract Type:
Not provided

Job Posted:
March 19, 2026