Tech Support Engineer Job at Fever (Seoul)

Tech Support Engineer

We are looking for a Tech Support Engineer to be the first point of contact for ...

Location

Spain

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Experience in technical support or troubleshooting roles
Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, ...)
Knowledge of APIs, services, and client-server architecture
Understanding of incident management, triage, and escalation
Proficiency in English for clear communication

Job Responsibility

Diagnose issues, determine if they are bugs, failures, or misconfigurations, and escalate when necessary
Work closely with engineering, product, and QA teams to ensure smooth operations
Learn the platform’s features, architecture, and configuration
Shadow team members to understand incident handling and prioritization
Take ownership of simple incidents with guidance
Meet key teams—Engineering, Product, Data and Systems —to understand collaboration workflows
Handle most incidents independently, using logs and monitoring tools
Determine issue causes and escalate complex cases appropriately
Improve internal documentation and support processes
Assist users with technical issues

What we offer

40% discount on all Fever events and experiences
Home office friendly anywhere in Spain
Relocation package for international candidates
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with
Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
English Lessons
Gympass Membership
Possibility to receive in advance part of your salary by Payflow
Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance

Fulltime

Javascript Support Engineer

Blis is seeking a Support Engineer to join the Support Engineering Team. The rol...

Location

India , Mumbai

Salary:

Not provided

Blis

Expiration Date

Until further notice

Requirements

Bachelor's degree or higher in computer science and (3-5 years) related hands-on engineering experience
Understand Linux/Unix/Windows Operating System
Some Shell Scripting knowledge
PHP, Java, Javascript, and HTML experience (basic to intermediate)
Knowledge of Mobile App technology (especially Android and iPhone)
Understand networking (basic to intermediate)
Good prioritization and time management skills
Experience in Github or Gitlab preferred
Practical experience of using incident tracking systems, such as JIRA
Strong MySQL adding/deleting/updating campaign tags and other aspects of the campaign setting – PostgreSQL experience appreciated

Job Responsibility

Support the campaign management team with the technical setup and delivery of RTB campaigns across the Blis platform
Support the creative team to build and host creative with all relevant tracking required
Jira – quickly and efficiently solve or escalate troubleshooting tickets submitted by the Operations team
Perform campaign debugging duties in line with SLA
Assist engineering team with test processes for new functionality within Blis systems
Identifies and flags risks within their tickets and can quickly highlight red flags and patterns
Provide training to fellow team members on project rollouts, the latest product updates
Lead on third-party certification processes and keep up to date with third-party ad technology
Regularly impart knowledge and proven processes into the company knowledge base for the benefit of the wider team
Validate campaign setup when required and Troubleshoot any technical issues for the campaign

Fulltime

Production Support Engineer

Production Support Engineer role at Fever, the world's leading tech platform for...

Location

Argentina , Buenos Aires

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Experience in technical support or troubleshooting roles
Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana)
Knowledge of APIs, services, and client-server architecture
Understanding of incident management, triage, and escalation
Proficiency in English for clear communication

Job Responsibility

Be the first point of contact for platform incidents
Diagnose issues and determine if they are bugs, failures, or misconfigurations
Escalate complex cases when necessary
Work closely with engineering, product, and QA teams
Handle incident management and post-incident reviews
Train and mentor new Tech Support members
Identify trends and propose preventive solutions
Automate repetitive troubleshooting tasks
Provide technical guidance to internal teams and customers
Ensure proactive monitoring and improve issue resolution efficiency

What we offer

40% discount on all Fever events and experiences
Osde 410 as medical insurance
Home office friendly anywhere in Argentina
Responsibility from day one and professional and personal growth
Great work environment with young, international team
English Lessons
WellHub Membership
Attractive compensation package with base salary, variable bonus, and stock options

Fulltime

Product Support Engineer

The role is focused on diagnosing platform incidents, determining if issues are ...

Location

Argentina , Buenos Aires

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Experience in technical support or troubleshooting roles
Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, ...)
Knowledge of APIs, services, and client-server architecture
Understanding of incident management, triage, and escalation
Proficiency in English for clear communication

Job Responsibility

Learn the platform’s features, architecture, and configuration
Shadow team members to understand incident handling and prioritization
Take ownership of simple incidents with guidance
Handle most incidents independently, using logs and monitoring tools
Determine issue causes and escalate complex cases appropriately
Improve internal documentation and support processes
Assist users with technical issues
Lead incident management and post-incident reviews
Train and mentor new Tech Support members
Identify trends and propose preventive solutions

What we offer

Relación de dependencia contract
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Osde 410 as medical insurance
Home office friendly anywhere in Argentina
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with
English Lessons
WellHub Membership
Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance

Fulltime

Technical Support Engineer

The Technical Support Engineer team is looking for an individual with engineerin...

Location

Australia , Sydney

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

1-2 years of technical support experience
Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs
Understanding of REST API, SDKs & Webhooks
Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.)
Strong customer focus (excels at + enjoys helping customers)
Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable)
Strong problem solving skills (ability to think critically and learn on-the-fly)
Ability to troubleshoot and utilize resources to answer questions on baseline topics
Ability to take on + action feedback
Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency

Job Responsibility

Communicating efficiently and effectively with our customers
Owning customer communications and issues from initial contact until resolution
Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of
Ensuring that all customers have a great experience with the product
Working directly with product teams to identify current issues and offer informed opinions on potential solutions
Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers
Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes
Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams

What we offer

Competitive salary and equity in a fast-growing start-up
Catered lunch every weekday, plus a fully stocked kitchen
Regular compensation reviews
Flexible paid time off policy
Healthcare stipend towards private health insurance for you and your partner/spouse
MacBooks are our standard

Fulltime

Technical Support Engineer

The Technical Support Engineer team is looking for an individual with engineerin...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

1-2 years of technical support experience
Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs
Understanding of REST API, SDKs & Webhooks
Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.)
Strong customer focus (excels at + enjoys helping customers)
Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable)
Strong problem solving skills (ability to think critically and learn on-the-fly)
Ability to troubleshoot and utilize resources to answer questions on baseline topics
Ability to take on + action feedback
Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency

Job Responsibility

Communicating efficiently and effectively with our customers
Owning customer communications and issues from initial contact until resolution
Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of
Ensuring that all customers have a great experience with the product
Working directly with product teams to identify current issues and offer informed opinions on potential solutions
Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers
Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes
Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews
Pension scheme & match up to 4%
Life assurance
Comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave
6 weeks paternity leave for fathers
Cycle-to-Work Scheme

Fulltime

Application Support Engineer

This is a fantastic opportunity to join our Managed Services Practice, deliverin...

Location

United Kingdom , Bristol; London; Manchester; Swansea

Salary:

36000.00 - 50800.00 GBP / Year

Made Tech

Expiration Date

Until further notice

Requirements

Eligibility for SC (security check) clearance (requires 5 years' UK residency and 5 years' employment history)
Experience of common IT Service Management (ITSM) tooling (e.g., ServiceNow, ZenDesk, PagerDuty, JIRA Service Desk)
Experience of working with agile methodologies and agile ways of working
Experience of incident management
Experience of cloud technologies (e.g., AWS, Azure, GCP)
Experienced with at least one programming language
Demonstrable knowledge of SOLID principles, Object-Oriented programming and TDD
Familiarity with IaC (Infrastructure as Code) such as Terraform

Job Responsibility

Taking part in proactive knowledge transfer activities with incumbent suppliers
Code review and quality analysis including the review of complete services and implementation of code scanning tooling
Reviewing and improving technical documentation (architecture overviews, deployment process definition, incident resolution runbooks)
Ensuring all requests for support are dealt with according to set standards and procedures, and suggesting process improvements
Participating in incident investigation/root cause analysis and delivering technical solutions within agreed SLAs
Implementing application enhancements to improve business performance
Providing out of hours support via on-call rota
Automating and improving the monitoring of application performance including setting up cloud and application level monitoring tooling
Updating documentation (knowledge base articles, playbooks, service definitions)
Applying test-driven development, ensuring appropriate test coverage

What we offer

30 days Holiday
Flexible Parental Leave
Remote Working (part time remote working for all staff)
Paid counselling (as well as financial and legal advice)
Flexible benefit platform (includes Smart Tech scheme, Cycle to work scheme, individual benefits allowance for Health care cash plan or Pension plan)
Optional social and wellbeing calendar of events
Additional compensation payment for Out of Hours on-call rota

Fulltime

On-site Support Engineer

We are looking for On-site Support Engineers for our Brussels location, a Ghent/...

Location

Belgium , Liege, Brussels & Ghent

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or a relevant equivalent
+/- 2 years of experience in providing first-line and/or second-line IT support
Good soft skills (empathy, team spirit & good communication skills)
Be a good & reliable team member
Eager to learn
Pro-active approach
Customer first mindset
Be flexible to support other colleagues in case of sickness/leave
Preferably trilingual (fluent in Dutch, French and English)

Job Responsibility

Handle IT problems and respond to IT requests and incident calls via phone, mail, or the IT Service Management application
Performing hardware checks, repairs, cleaning and replacements (laptops & personal printers)
Managing assets in CMDB
Managing Service Point service mailbox (on rotation)
Follow-up tickets in ticketing system (Service Now)
Support of the New Starter & Leaver Service
Staffing of a physical service desk
Performing basic software & hardware troubleshooting (password resets, O365, Windows troubleshooting, Mobile Intune, VPN issues, in-house applications, VM’s,…)
Backoffice
Config check of laptops for new starters

What we offer

Mobility options (including a company car)
Insurance coverage
Meal vouchers
Ecocheques
Continuous learning opportunities through the Sopra Steria Academy
Team events

Tech Support Engineer

Fever

Location:
South Korea , Seoul

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
June 04, 2025

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