Tech Support Engineer Job at Fever (Seoul)

Tech Support Engineer

We are looking for a Tech Support Engineer to be the first point of contact for ...

Location

Spain

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Experience in technical support or troubleshooting roles
Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, ...)
Knowledge of APIs, services, and client-server architecture
Understanding of incident management, triage, and escalation
Proficiency in English for clear communication

Job Responsibility

Diagnose issues, determine if they are bugs, failures, or misconfigurations, and escalate when necessary
Work closely with engineering, product, and QA teams to ensure smooth operations
Learn the platform’s features, architecture, and configuration
Shadow team members to understand incident handling and prioritization
Take ownership of simple incidents with guidance
Meet key teams—Engineering, Product, Data and Systems —to understand collaboration workflows
Handle most incidents independently, using logs and monitoring tools
Determine issue causes and escalate complex cases appropriately
Improve internal documentation and support processes
Assist users with technical issues

What we offer

40% discount on all Fever events and experiences
Home office friendly anywhere in Spain
Relocation package for international candidates
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with
Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
English Lessons
Gympass Membership
Possibility to receive in advance part of your salary by Payflow
Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance

Fulltime

Javascript Support Engineer

Blis is seeking a Support Engineer to join the Support Engineering Team. The rol...

Location

India , Mumbai

Salary:

Not provided

Blis

Expiration Date

Until further notice

Requirements

Bachelor's degree or higher in computer science and (3-5 years) related hands-on engineering experience
Understand Linux/Unix/Windows Operating System
Some Shell Scripting knowledge
PHP, Java, Javascript, and HTML experience (basic to intermediate)
Knowledge of Mobile App technology (especially Android and iPhone)
Understand networking (basic to intermediate)
Good prioritization and time management skills
Experience in Github or Gitlab preferred
Practical experience of using incident tracking systems, such as JIRA
Strong MySQL adding/deleting/updating campaign tags and other aspects of the campaign setting – PostgreSQL experience appreciated

Job Responsibility

Support the campaign management team with the technical setup and delivery of RTB campaigns across the Blis platform
Support the creative team to build and host creative with all relevant tracking required
Jira – quickly and efficiently solve or escalate troubleshooting tickets submitted by the Operations team
Perform campaign debugging duties in line with SLA
Assist engineering team with test processes for new functionality within Blis systems
Identifies and flags risks within their tickets and can quickly highlight red flags and patterns
Provide training to fellow team members on project rollouts, the latest product updates
Lead on third-party certification processes and keep up to date with third-party ad technology
Regularly impart knowledge and proven processes into the company knowledge base for the benefit of the wider team
Validate campaign setup when required and Troubleshoot any technical issues for the campaign

Fulltime

Technical Support Engineer II

Join Storyblok's Support team as a Technical Support Engineer II, where you'll e...

Location

India

Salary:

Not provided

Storyblok

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science or a related field or equivalent experience
3+ years of Support Engineering, Software Engineering experience
Thorough knowledge with consuming RESTful and GraphQL APIs
Working knowledge of at least one of the modern JavaScript frameworks (e.g., Vue, React, Next, Nuxt, Astro, or Svelte) along with it's fundamental principles
Thorough knowledge of JavaScript and its modern syntax and features
Working knowledge of HTML and CSS
Experience with CMS in general
Fluent in English with excellent verbal and written communication and interpersonal skills
Remote working experience
Well-organised, self-starting, has excellent work ethic, and pays attention to detail

Job Responsibility

Take on more complex tasks and responsibilities (compared to Technical Support Engineer I), including handling escalated support tickets and troubleshooting more challenging issues independently
Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team
Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat
Educate customers on product features, functionalities, and best practices
Maintain a positive, empathetic, and professional attitude in all customer interactions
Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively
Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction
Assist in training the Technical Support Engineer I and provide mentorship as needed
Handle customer escalations from Technical Support Engineer I, addressing concerns promptly and professionally to ensure customer satisfaction

What we offer

Monthly remote work stipend (home internet costs, electricity)
Home office equipment package right at the start (laptop, keyboard, monitor…)
Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
Personal development fund for courses, books, conferences, and material
VSOP (Virtual Stock Option Plan)
The annual international team-building trip, quarterly and monthly online get-togethers
Flexible schedules

Fulltime

Associate Support Engineer

We’re looking for an Associate Support Engineer to join us at tiney — a fast-gro...

Location

United Kingdom , London

Salary:

28000.00 GBP / Year

TINEY

Expiration Date

Until further notice

Requirements

Curiosity and interest in technology
Strong communication skills, especially in explaining things simply
Organised and reliable working style, comfortable managing your own workload
Enjoyment of problem-solving and pattern-spotting, especially within real user issues
A proactive approach, looking for root causes rather than short-term fixes
Comfort collaborating across multiple teams and engaging with both teammates and external users

Job Responsibility

Provide internal technical support for the tiney team — including tools, apps, laptops/devices, accounts, and troubleshooting
Support childminders and families with technical questions that are escalated to the tech team
Investigate bugs and issues in our apps and platform, reproducing problems and gathering structured details
Write clear, thoughtful bug reports and tickets for the engineering team — helping turn issues into action
Maintain and improve documentation, ensuring recurring issues are documented and that processes are easy to follow
Handle IT operations tasks such as managing access, user accounts, and basic systems administration
Spot patterns and propose improvements to reduce support load and make our apps and systems simpler and more robust over time
Communicate clearly with non-technical users in a calm, supportive, and friendly way

What we offer

Stock options
28 days annual leave (including Christmas shutdown)
Company-funded childcare contribution (up to £5k per year)
Paid reflection day + birthday day off
Therapy support via Self Space
Sabbatical after 5 years
Life and long-term sickness insurance
Hybrid working flexibility
Regular team meet-ups and off-sites

Fulltime

Production Support Engineer

Production Support Engineer role at Fever, the world's leading tech platform for...

Location

Argentina , Buenos Aires

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Experience in technical support or troubleshooting roles
Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana)
Knowledge of APIs, services, and client-server architecture
Understanding of incident management, triage, and escalation
Proficiency in English for clear communication

Job Responsibility

Be the first point of contact for platform incidents
Diagnose issues and determine if they are bugs, failures, or misconfigurations
Escalate complex cases when necessary
Work closely with engineering, product, and QA teams
Handle incident management and post-incident reviews
Train and mentor new Tech Support members
Identify trends and propose preventive solutions
Automate repetitive troubleshooting tasks
Provide technical guidance to internal teams and customers
Ensure proactive monitoring and improve issue resolution efficiency

What we offer

40% discount on all Fever events and experiences
Osde 410 as medical insurance
Home office friendly anywhere in Argentina
Responsibility from day one and professional and personal growth
Great work environment with young, international team
English Lessons
WellHub Membership
Attractive compensation package with base salary, variable bonus, and stock options

Fulltime

Product Support Engineer

The role is focused on diagnosing platform incidents, determining if issues are ...

Location

Argentina , Buenos Aires

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Experience in technical support or troubleshooting roles
Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, ...)
Knowledge of APIs, services, and client-server architecture
Understanding of incident management, triage, and escalation
Proficiency in English for clear communication

Job Responsibility

Learn the platform’s features, architecture, and configuration
Shadow team members to understand incident handling and prioritization
Take ownership of simple incidents with guidance
Handle most incidents independently, using logs and monitoring tools
Determine issue causes and escalate complex cases appropriately
Improve internal documentation and support processes
Assist users with technical issues
Lead incident management and post-incident reviews
Train and mentor new Tech Support members
Identify trends and propose preventive solutions

What we offer

Relación de dependencia contract
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Osde 410 as medical insurance
Home office friendly anywhere in Argentina
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with
English Lessons
WellHub Membership
Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance

Fulltime

New

Technical Support Engineer

The Technical Support Engineer team is looking for an individual with engineerin...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

1-2 years of technical support experience
Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs
Understanding of REST API, SDKs & Webhooks
Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.)
Strong customer focus (excels at + enjoys helping customers)
Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable)
Strong problem solving skills (ability to think critically and learn on-the-fly)
Ability to troubleshoot and utilize resources to answer questions on baseline topics
Ability to take on + action feedback
Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency

Job Responsibility

Communicating efficiently and effectively with our customers
Owning customer communications and issues from initial contact until resolution
Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of
Ensuring that all customers have a great experience with the product
Working directly with product teams to identify current issues and offer informed opinions on potential solutions
Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers
Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes
Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews
Pension scheme & match up to 4%
Life assurance
Comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave
6 weeks paternity leave for fathers
Cycle-to-Work Scheme

Fulltime

New

Technical Support Engineer

The Technical Support Engineer team is looking for an individual with engineerin...

Location

Australia , Sydney

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

1-2 years of technical support experience
Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs
Understanding of REST API, SDKs & Webhooks
Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.)
Strong customer focus (excels at + enjoys helping customers)
Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable)
Strong problem solving skills (ability to think critically and learn on-the-fly)
Ability to troubleshoot and utilize resources to answer questions on baseline topics
Ability to take on + action feedback
Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency

Job Responsibility

Communicating efficiently and effectively with our customers
Owning customer communications and issues from initial contact until resolution
Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of
Ensuring that all customers have a great experience with the product
Working directly with product teams to identify current issues and offer informed opinions on potential solutions
Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers
Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes
Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams

What we offer

Competitive salary and equity in a fast-growing start-up
Catered lunch every weekday, plus a fully stocked kitchen
Regular compensation reviews
Flexible paid time off policy
Healthcare stipend towards private health insurance for you and your partner/spouse
MacBooks are our standard

Fulltime

Tech Support Engineer

Fever

Location:
South Korea , Seoul

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
June 04, 2025

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Job Posted:
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