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Team Solutions Engineer

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , Bellevue

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Contract Type:
Employment contract

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Salary:

84400.00 - 152200.00 USD / Year

Job Description:

The Solutions Engineer (SE) partners with Business Sales to sell T-Mobile for Business products and services by leveraging their strong technical skills, experience, and industry knowledge. SEs engage in pre-sales activities by consulting on customer opportunities to gain understanding of their business, identify their business challenges, and develop solutions which meet their needs. The SE architects and designs solutions utilizing T-Mobile or partner business solutions, equipment and network. SEs provide technical support in sales presentations, product demonstrations, as well as providing answers to customer's technical inquiries. SEs further support Business Sales by reviewing specific customer opportunities and sales funnels. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. They will also consult with Sales on the technical aspects of T-Mobile for business products and services. As needed, SEs partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities. SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SEs also pursue and maintain partner or industry certification as required for their position.

Job Responsibility:

  • Aligns to support an SMB sales team in-market
  • Participate in customer meetings, primarily face to face
  • Facilitate coverage analysis and review with customers
  • Discuss and assist with processing In-Building coverage requests
  • Uncover opportunities and recommend solutions
  • Understanding nuances and drivers
  • Design and architect services and solutions
  • Close technical hurdles
  • Prepare and present technical customer presentations
  • Present product roadmaps
  • Present network build-out plans
  • Demonstrate wireless devices and solutions to customers
  • Provide RFP technical input
  • Strategize with Sales team to improve Regional/National sales
  • Participate in account reviews with customers
  • Own customer technical relationships
  • Supports customer pilots
  • Maintaining technical knowledge by attend training in assigned areas
  • Maintaining adequate level of industry expertise
  • Pursue industry certification appropriate to role
  • T-Mobile wireless network and related key technologies
  • Wireless handsets, mobile hotspots, tablets, and key wireless devices
  • Wireless-related Value-Added Solutions
  • High-level understanding of T-Mobile Global Wireline Solutions network, products, and technologies
  • Ensure a positive customer experience
  • Assist w/ high-level support and troubleshooting
  • Open tickets and engage appropriate support resources
  • Train Sales on technical topics, product updates, Tech Talks
  • Customer Trainings
  • Product/Network/Marketing road-show webinars

Requirements:

  • High School Diploma/GED
  • Bachelor's Degree STEM area of study strongly preferred
  • 2-4 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment
  • Technical Leadership
  • Project Management
  • Excellent oral and written communications
  • strong interpersonal skills
  • Sales Experience with Sales Methodologies
  • Proficiency with business application software
  • Ability to provide strategic direction in a leadership role
  • Ability to create and deliver technical presentations
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have:

  • Project Management
  • Sales Experience with Sales Methodologies
What we offer:
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

Additional Information:

Job Posted:
April 05, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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