Team Leader (Service Experience), Marriott Bonvoy

Team Leader (Service Experience)

Marriott Bonvoy

Location:
Australia, Perth

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The role involves ensuring the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Team Leader will be responsible for managing guest calls, requests, and ensuring excellent service experience.

Job Responsibility:

Answer, record, and process all guest calls, requests, questions, or concerns
Contact appropriate individual or department to resolve guest call, request, or problem
Follow up and ensure that any outstanding requests are resolved
Advise guest of any messages received
Verify and adjust billing
Operate telephone switchboard station
Monitor busy or unanswered lines, check back with callers on hold to update status, take messages
Activate and deactivate guest room message lights
Transfer guests with internet access issues to internet service provider's customer support line
Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls
Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation
Supply guests with directions and property information

Requirements:

Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
I’m Alert Food Safety Certification (from City of Perth)
Experience working in customer service role preferable
Passion for customer service
Unrestricted working rights for Australia

What we offer:

Free Employee Duty Meals
Free breakfast cereal, coffee and tea throughout the day
Discounts on hotel rooms and food and beverage with Marriott Internationally
Discounts on retail venues around the location
Marriott Life with the Works – Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave
Recognition and wellbeing programs
Training and Career Development opportunities within an international brand
Employee activities and celebrations throughout the year

Additional Information:

Job Posted:
August 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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