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Team Leader - IT Services

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ASML

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Location:
Germany , Berlin

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a manager in this division, you will actively coordinate the provision and operation of modern end devices such as notebooks, tablets and PCs, and ensure reliable and secure working of our colleagues around the clock. In times of rapid technological advancement and growing requirements for IT security and user-friendliness, you have a direct influence on how efficient and future-proof our IT services are.

Job Responsibility:

  • Lead a team in terms of professionalism and discipline
  • Develop colleagues in accordance with global ASML guidelines
  • Plan, control and prioritize IT end-user support tasks
  • Assign and process tickets in 1st, 2nd and 3rd level support
  • Install, configure and maintain client systems
  • Carry out simple active directory administration tasks (password reset, user administration)
  • Train new employees in IT end-user support
  • Be available as central point of contact
  • Administrate VDI/Citrix environments, networks and switches
  • Solve technical challenges independently
  • Coordinate external service providers and suppliers
  • Be responsible for contract and license management
  • Supervise IT projects in area of special hardware and client systems
  • Create and maintain documentation and guidelines
  • Coordinate processes with global ASML end-user service and locally integrate them

Requirements:

  • Degree in computer science, business informatics or equivalent qualification
  • Many years of professional experience (alternative to degree)
  • Proven experience in IT helpdesk or end-user services
  • In-depth knowledge of installation, configuration and analysis of IT systems
  • Very familiar with Windows operating systems and peripheral/client hardware
  • In-depth knowledge of end-user system infrastructure (networking, IT security, cloud computing)
  • Knowledge of data protection and relevant regulations such as GDPR
  • Fluent in spoken and written English and German
  • Strong leadership and organizational skills
  • Ability to coordinate several projects simultaneously
  • Excellent communication skills
  • Solution-oriented and decisive work style
  • High level of personal responsibility and self-discipline
  • Good feel for process optimization
What we offer:
  • Remuneration according to company collective agreement (with IG Metall) including 13th monthly salary and variable remuneration components
  • Collective working time: 35 hours/week
  • Attractive allowances in shift model
  • Reimbursement of moving expenses for you and your family
  • Specific advanced training and development opportunities
  • Access to organized childcare and vacation care
  • Health and sports offers (subsidy for sports activities, health days, company doctor, free vaccinations)
  • Travel allowance for BVG company ticket or bicycle

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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