Team Leader | IT Service Manager, Inetum

Inetum

Location:
Portugal, Lisbon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for an experienced and motivated Team Leader to lead the operation of a dynamic and complex datacenter infrastructure, serving a portfolio of 20 clients based in France. The selected candidate will manage a team of approximately 30 specialized professionals (L2 and L3 levels), ensuring the delivery of high-quality services, effective backlog management, and incident resolution.

Job Responsibility:

Lead and inspire a multidisciplinary team subdivided into the following areas: Security, Networks, Windows, Linux, Storage and Backups, Virtualization, DBA, and Cloud
Motivate, guide, and develop team members, fostering a culture of high performance and personal growth
Promote a positive and collaborative work environment, encouraging accountability and ownership
Oversee incident management, service requests, and changes related to the datacenter infrastructures
Manage and prioritize the team's backlog, ensuring compliance with SLAs and agreed deadlines
Act as the main point of contact for major incidents, coordinating resolution efforts and ensuring clear communication with all stakeholders
Maintain regular communication with SDM, providing updates on operations, incidents, and project progress
Coordinate with other teams and departments to align objectives, priorities, and resource allocation
Prepare and present performance and KPI reports to management
Identify and implement process improvements to increase operational efficiency and service quality
Ensure compliance with established procedures, internal policies, and industry best practices

Requirements:

Proven experience in managing datacenter infrastructure operations or similar environments
Leadership skills, with experience managing multidisciplinary technical teams of up to 30 people
Expertise in incident management, service requests, and change processes
Familiarity with the following areas: Security, Networks, Windows, Linux, Storage and Backups, Virtualization, DBA, and Cloud
Knowledge of ITIL practices and project management frameworks
Excellent communication and interpersonal skills
Ability to prioritize and manage competing requests in a dynamic environment
Strong problem-solving skills, especially under high-pressure situations like critical incidents
Fluency in English is essential
knowledge of French is an advantage

What we offer:

The opportunity to lead a skilled and diverse technical team
A challenging and rewarding role in an innovative and dynamic environment
The chance to work with cutting-edge technologies and international clients

Additional Information:

Job Posted:
August 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Team Leader | IT Service Manager