CrawlJobs Logo

Team Leader CSS

plus.net Logo

Plusnet

Location Icon

Location:
India , Gurugram

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

The Customer Service Team Leader coordinates post-sales support and/or service teams delivering customer results.

Job Responsibility:

  • Leads and inspires a large team of customer service professionals within a service centre environment
  • Coordinates timely resolution of service requests
  • Supports the execution of reporting
  • Supports the team through proper workflow and data entry of incidents, requests, problems, and knowledge articles
  • Supports teams in ensuring resolutions to customer issues
  • Proactively seeks to minimise or eliminate customer service issues
  • Provides first-level escalation for any high-risk customer issues
  • Impacts quality, efficiency and effectiveness through the supervision of the Customer Service team
  • Coaches talent, and leads others, to develop capabilities and ensure performance
  • Supports the implementation of continuous improvement opportunities to improve the customer service team processes

Requirements:

  • Complaint Management
  • Information Management
  • Communication
  • Issue Resolution
  • Problem Solving
  • Customer Insights
  • Commercial Acumen
  • KPI/Metric Monitoring
  • Feedback Management
  • Customer Relationship Management
  • Knowledge Management
  • Talent Management
  • Performance Management
  • Escalation Management
  • Decision Making
  • Growth Mindset
  • Stakeholder Management
  • Inclusive Leadership

Additional Information:

Job Posted:
January 18, 2026

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Team Leader CSS

New

Group Finance Manager

Are you obsessed with the Microsoft Customer Experience? Are you looking for way...
Location
Location
United States , Redmond
Salary
Salary:
116900.00 - 203600.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 6+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience OR Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience
  • 4+ years experience supporting revenue planning, scenario modeling, or complex financial modeling.financial analysis experience OR equivalent experience
  • 4+ years experience and understanding of the technology industry, particularly in commercial cloud services & business models.
Job Responsibility
Job Responsibility
  • Lead with a “One Microsoft” mindset through effective collaboration across senior CSS & Engineering leaders, and a diverse group of other stakeholders – Resource Planning team, business managers, and cross-company finance for LRP, Budget & CFO forecasting
  • Partner with senior CSS and Engineering leaders, the Resource Planning team, and business managers to guide financial strategy and planning
  • Contribute to Long Range Planning (LRP), budget cycles, and CFO-level forecasting
  • Act as an advisor to leadership by helping shape decisions that improve customer and business outcomes
  • Build relationships across teams and support strategic initiatives that scale best practices and share learnings
  • Be a trusted advisor of the Leadership team, driving differentiated customer experiences
  • Partner with stakeholders to ensure execution and tracking of expected efficiencies from deployment of Copilot feature, Intelligent assignment & routing of cases, expansion of chat modality as part of the End-to-End support transformation initiative across CSS & Engineering
  • Own partner resource planning for several Lines of Business within CSS
  • lead review of partner key performance indicators (KPIs) to drive insights that enable business decision making
  • Provide financial perspective to senior business leaders to define and enable solutions in support of critical strategic and financial initiatives such as “Customer cohort strategy” or “Partner first strategy” to maximize return on investment (ROI)
  • Fulltime
Read More
Arrow Right

Java Developer

You will work as a Lead Java Developer to join our projects for Japanese clients...
Location
Location
Vietnam , Ho Chi Minh City
Salary
Salary:
Not provided
trans-tech.vn Logo
transcosmos technology Vietnam
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Have 4+ years working as Java Developer (web)
  • Have experience in Team Leader or mentor members
  • Proficient in Java (Springboot), Linux, Tomcat, Apache HTTP Server
  • Experience in HTML, CSS, JavaScript
  • Have a good skill of problem-solving
  • Have experience work in Agile/Scrum process
  • Strong skills in team leadership and client relationship (plus point)
Job Responsibility
Job Responsibility
  • Read and understand technical specification and conduct the implementation
  • Clarify requirements from clients
  • Perform unit testing to ensure the system run correctly with design documents
  • Investigate the issue and give the optimized solution
  • Review source code and design documents
  • Workflow improvement and execution
  • Willing to work as Team Leader and conduct training members
Read More
Arrow Right

Senior Technical Consultant

As a Senior Technical Consultant with GlideFast Consulting, you will work to dev...
Location
Location
United States , Waltham
Salary
Salary:
Not provided
glidefast.com Logo
GlideFast
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years delivering technical solutions on the ServiceNow platform
  • 1+year(s) in a consulting role, delivering software implementations preferable
  • Very strong working expertise with configuration and customization of solutions in one (1) or more of the following specializations: ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products)
  • Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
  • ServiceNow Application Development (Scoped Applications)
  • 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
  • ServiceNow development experience with CSM or HRSD modules preferred
  • Expertise with JavaScript and ServiceNow JavaScript API's
  • Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
  • Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required
Job Responsibility
Job Responsibility
  • Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
  • Develop custom software solutions as required through scripting and software development
  • Prepare technical documentation as specified in customer contracts and as internally required
  • Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
  • Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
  • Troubleshoot basic configuration/script issues
  • Attend requirements review and validation sessions as required
  • Participate in scrum ceremonies
  • Deliver measurable results within the appropriate timeline resulting in positive customer feedback
  • Perform code review of peers as needed
Read More
Arrow Right

Software Engineer

Location
Location
Salary
Salary:
Not provided
tranzeal.com Logo
Tranzea
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in Computer Science, Information Technology or a closely related field
  • Demonstrated ability to work effectively as a leader in a team environment
  • Good verbal and written communication skills
Job Responsibility
Job Responsibility
  • Analyze information processing and plan and design systems, using techniques such as structured analysis, data modeling and reviewing existing functionality
  • Define Project Scope, Resources and Project timelines for ServiceNow Project deployment
  • Schedule and conduct workshops with all the business stakeholders relating to all Upstream modules, Procure to Pay and Supply Chain Management
  • Prepare high-level system landscape for end to end business process flow
  • Responsible for designing and configuring architectural solutions in the ServiceNow ITSM tool and for driving the overall implementation
  • Deeply involved in Customizing and developing the ServiceNow Platform using JavaScript, CSS, HTML and Other Web Based scripting
  • Participated in Problems and Knowledge initiatives and other process improvements
  • Perform legacy data migration and legacy documents importing into new application
  • Working in Incident, change and problem management
  • Provide post go-live hyper care support
Read More
Arrow Right

PHP Laravel Intern

Welcome to Golden Owl Solutions - an environment full of youthful, dynamic and c...
Location
Location
Vietnam , Ho Chi Minh City
Salary
Salary:
Not provided
goldenowl.asia Logo
Golden Owl Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4th-year/nearly graduate students majoring in Computer Science, Software Engineering, IT or related fields
  • Strong background knowledge of HTML, CSS, OOP, database
  • Having experience with PHP (Laravel Framework) in school projects or previous internship
  • Personal laptop required
  • Able to work full-time at GO office (Mon-Fri)
  • 15 months working after internship commitment
Job Responsibility
Job Responsibility
  • Work under coaching of team leader or senior developers
  • Practice coding with high quality and effective outputs
  • Estimate and implement tasks, follow quality guidelines and time plan or the project
  • Report task progress everyday
  • Support other team members (PC and QC, team lead, other engineers)
What we offer
What we offer
  • Monthly allowance + Parking allowance
  • Team-building monthly, Tea break daily
  • On-job training
  • 1-1 mentoring program
  • Opportunity to be promoted to a full-time position after an internship
  • Fulltime
Read More
Arrow Right

React Developer

(Look for Nearby candidates) 3-5 years. Strong UI React. Javascript, Typescript,...
Location
Location
United States , Wilmington
Salary
Salary:
Not provided
enormousenterprise.com Logo
Enormous Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years
  • Strong UI React
  • Javascript
  • Typescript
  • HTML CSS
  • Willing to at least learn the backend to help out: Java Spring Boot AWS
  • Expert in Full Stack design technique
  • Experience working across large environments with multiple operating systems/infrastructure for large-scale programs
  • Multi-skilled with expertise across software development lifecycle and toolset
  • May be recognized as a leader in Agile and cultivating teams working in Agile frameworks
Read More
Arrow Right

Java Intern

Golden Owl Solutions - an environment full of youthful, dynamic, and creative el...
Location
Location
Vietnam , Ho Chi Minh City
Salary
Salary:
Not provided
goldenowl.asia Logo
Golden Owl Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4th-year students in computer science, IT or related major
  • Can work full-time
  • 15 months working after internship commitment
  • 4-6 month internship commitment
  • Strong background knowledge of HTML, CSS, OOP, database, basic JavaScript
  • Having experience with Java Spring/ Java Spring Boot in school projects or previous internship
  • Knowledge about Git and SQL is a big plus
  • Good English is preferred
  • Personal laptop is required
  • Ability to research & adapt new technology
Job Responsibility
Job Responsibility
  • Work under coaching of mentor and team leader
  • Practice coding with high quality and effective outputs
  • Estimate tasks
  • Implement tasks, follow quality guidelines and time plan or the project
  • Report task progress everyday
  • Help other team members (PC and QC, team lead, other engineers)
What we offer
What we offer
  • Monthly allowance + Parking allowance
  • Team-building, Tea break monthly
  • On-job training
  • English training
  • Opportunity to be promoted to a full-time position after an internship
  • Fulltime
Read More
Arrow Right

Ruby on Rails Intern

Welcome to Golden Owl Solutions - an environment full of youthful, dynamic and c...
Location
Location
Vietnam , Ho Chi Minh City
Salary
Salary:
Not provided
goldenowl.asia Logo
Golden Owl Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4th-year students in computer science, IT or related major
  • Personal laptop is required
  • Able to work full-time in 4-6 months during internship period (depends on your performance)
  • 15 months working after internship commitment
  • Good command of English is a plus
  • Strong background knowledge of HTML, CSS, OOP, database, any back-end programming language
  • Knowledge about Ruby or Ruby on Rails is a plus
  • Knowledge about: Git, SQL is a big plus
Job Responsibility
Job Responsibility
  • Work under coaching of team leader or senior developers
  • Practice coding with high quality and effective outputs
  • Estimate tasks
  • Implement tasks, follow quality guidelines and time plan or the project
  • Report task progress if needed
  • Help other team members (PC and QC, team lead, other engineers)
What we offer
What we offer
  • Monthly allowance + parking allowance
  • Tea-break & team-building monthly
  • Opportunity to experience professional working environment
  • On-job training
  • English training
  • Opportunity to be promoted to a full-time position after an internship
  • Fulltime
Read More
Arrow Right