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Working in a fast-paced environment, the Team Lead is responsible for driving team performance in the sale and renewal of data and license subscriptions to increase revenue growth and achieve sales targets. This role combines individual contribution with team leadership. You will lead by example, ensuring the team is knowledgeable about the full range of solutions available and can clearly articulate features, benefits, and pricing to prospective and existing customers. You will support your team in understanding and probing customer requirements to match appropriate solutions to customer needs. The Team Lead oversees the renewals lifecycle across the team, ensuring customers receive timely and accurate quotations and that processes are effectively managed through to invoicing.
Job Responsibility:
Lead, motivate, and support a team of Inside Sales Managers focused on subscription renewals
Provide regular coaching, feedback, and development to improve sales capability and negotiation skills
Monitor individual and team performance against renewal and revenue targets
Support onboarding and training of new team members
Act as an escalation point for complex renewals and negotiations
Oversee the renewal and negotiation of subscription contracts across the team
Ensure renewal opportunities are managed proactively to maximize retention and revenue growth
Partner closely with New Business Sales Teams to identify and drive upsell opportunities
Support key or strategic renewal accounts where required
Ensure subscription renewal activities are processed accurately and in line with defined processes and systems
Monitor the accurate and timely tracking of renewal performance and retention data
Review reporting metrics and provide insights to Sales Management
Drive CRM compliance and data accuracy within the team
Work with global teams to align processes and establish pricing guidelines
Communicate field feedback, customer trends, and renewal risks to leadership
Support initiatives to improve efficiency, retention, and customer experience
Requirements:
Proven track record of success in meeting or exceeding sales targets, particularly in renewals or subscription-based environments
Previous experience mentoring, coaching, or informally leading others preferred
Strong communication skills, both written and verbal
Excellent negotiation and customer relationship skills
Strong time management and organizational abilities
Detail-oriented with the ability to manage deadlines in a fast-paced environment
Comfortable working with data, reporting tools, and CRM systems
What we offer:
Uncapped commission scheme
Benefits across health, finances, fitness, travel, tech and more