Team Lead, Global Scale Job at Confluent (Sao Paulo)

Enterprise Deal Operations Team Lead, Scaled Deal Support

This is a remote position requiring location in the Philippines. The role focuse...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

BS/BA in Business, Finance/Accounting, Economics, or a related discipline
Minimum 3+ years of experience in any of the following: Knowledge Management, Deal Desk, Order Management, Sales Contract Support, Deal Management, Sales Quoting Support, or Revenue Operations
At least one year in a people management role in an operations function
Ownership for resolving sales cycle issues related to quoting, document control, document assembly, signatures, and provisioning
Must have a working knowledge of Confluence and sales service desk tools
Customer service background and experience balancing many support requests simultaneously
Must be willing to join video chats daily to support stakeholders, peers, management, customers, and partners.

Job Responsibility

Build and manage a global team of Enterprise Deal Associates responsible for managing the highest margin/volume transactions for Atlassian
Partner with Enterprise Deal Operations team members, including Enterprise Deal Managers, Team Leads, and Managers to streamline scope and understand areas of growth and improvement for this new Enterprise Deal Scaled Team
Use a strong background in B2B or B2C customer service, including high-volume email help desk and phone support to provide excellent customer support
Expertly voice your opinion to make things better and seek feedback
Support customers with billing, invoicing, and licensing questions and handle customer escalations
Build strong relationships with Account Executives and customers, and work collaboratively to provide and revise quotes that drive customer satisfaction
Improve support experience for Enterprise Deal Managers and customers by using feedback to enhance internal processes and automation.

What we offer

Health coverage
Paid volunteer days
Wellness resources.

Fulltime

Implementation Team Lead LATAM

As the Team Lead for Implementation in our LATAM region, you will be responsible...

Location

Brazil , Sao Paulo

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

5+ years of previous people leadership experience in managing Implementation analysts, Technical Consultants, or Technical Project analysts, including coaching, goal setting, and performance management
A proven ability to hire and retain top talent, actively grow high-potential talent, and maintain a high quality bar
Experienced with complex integration projects within a large global setting (e.g., professional services, finance, retail, or general technology)
A proven track record of helping to drive global process change, setting up tools, procedures, and methodologies to ensure operational success at scale
Possess a clear understanding of the dynamics and challenges of working in a global organization
Clear understanding of the challenges inherent in global commerce and the various technical and operational dependencies required for a large client to be successful across different regions
You have a fluent level of Portuguese and English, both written and spoken
Availability to work 3 days in person on Morumbi/SP

Job Responsibility

Set a clear direction for your team that aligns with the long-term goals LATAM, the Americas and the global Implementation Engineering function
Serve as the operations liaison for the President and LATAM leadership team, helping to ensure LATAM operations are aligned with global direction and acting as a voice of Ops and a key change management agent
Serve as a very strong communicator, able to synthesize the complex needs of the region and your team, and effectively translate these requirements to Product and Ops leadership stakeholders
Lead your team to deliver a world-class customer experience, ensuring customers go live efficiently with robust, scalable integrations
Act as a final point of technical escalation, providing guidance and deep technical expertise to help Implementation analysts navigate the most complex projects and integrations
Define clear performance expectations with each team member and effectively communicate the "why" behind strategic decisions and priorities to ensure alignment with Company & Operations goals
Strategically deploy the best people on the most impactful, needle-moving customer projects
Act as a multiplier for your team, leveraging your skills and experience to bring out the best in those around you
You will add processes that accelerate delivery, remove those that slow the team down, and champion long-term solutions over quick fixes
Foster an environment of autonomy, ownership, and accountability, empowering team members to drive their own results

Team Lead - Pool Account Management

As the Team Lead of Account Management Pooled, your role and responsibilities wi...

Location

Germany , Berlin

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

5+ years of experience in a customer-facing B2B role, preferably Account Management, Customer Success and/or Sales
Team leadership experience is a plus, but experience in mentoring, coaching, or developing others is equally valued
You have owned commercial targets: proven commercial edge, strong negotiation skills, good judgment, and consultative acumen
Strong leadership and interpersonal skills: you listen, show empathy, communicate effectively, and can convince when needed
Fluent in both German and English
You bring positive energy, and you’re not afraid to use humor to keep the work enjoyable and the team connected
You like thinking big picture and at scale, and you want to help shape our AM service level proposition
You have a genuine interest in and technical aptitude for our products and industry
You understand the importance of DEI and actively integrate it into your decision-making
You bring experience in hiring processes and identifying talent

Job Responsibility

Team management: You are lucky to start with a great team and they deserve a leader committed to helping them grow and give their best. You will coach, support, balance workload, and keep the work fair and fun. You’ll create and maintain an inspiring and collaborative team environment with open communication and a strong feedback culture
Commercial target ownership and delivery: Targets are annual and achieved at team level, ensuring each member contributes at an individual level
Drive scalability initiatives and projects: Together with other global AM Leads, strengthen efforts towards automation, smarter usage of commercial tools, and "Account Management at scale" to achieve higher productivity and increased customer satisfaction
Lead the day-to-day: Step in when needed, whether on operational tasks, merchant escalation calls, or critical negotiations
Hire, develop, and retain diverse talent: The team will keep growing to support Adyen’s commercial and strategic ambitions
Align and collaborate with internal teams: Work closely with Marketing, Sales, Partnerships, Account Management, and Operations to provide outstanding customer experiences

Fulltime

Global Partner Experience Lead

The Global Partner Experience Lead is a critical, high-visibility role responsib...

Location

United States , McLean

Salary:

Not provided

Appian Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in a related field
7+ years of progressive experience in Partner Enablement, Channel Sales Strategy, or Field Enablement within a high-growth SaaS or Enterprise Software company
3+ years in a leadership role responsible for a global or centralized enablement function
Proven track record of designing, launching, and scaling complex global partner enablement programs (Onboarding, Certification, Tiered Requirements, Leveraging AI to Scale)
Expertise in Partner Lifecycle Mapping and translating partner needs into high-impact enablement programs
Deep familiarity with LMS/Partner Portal/AI technologies and content management best practices (taxonomy, version control, Personalization, Scale)
Exceptional leadership and communication skills, with the ability to lead, influence, and drive alignment across functional teams (Sales, Product, Services) in a dotted-line reporting structure across teams
Demonstrated ability to use data (KPIs, PSAT, Content Utilization) to measure program effectiveness and drive continuous improvement

Job Responsibility

Strategy & Governance: Define the global Partner Experience & Enablement Charter, mission, and operating model. Establish and lead the Partner Enablement Council (PEC), managing the centralized strategy with decentralized content ownership
Partner Experience (PX) Design: Design and continuously map the partner's complete lifecycle and enablement journey (from recruitment to advanced competency). Ensure a unified, world-class digital experience through the Partner Portal/LMS and drive the adoption of new enablement technologies
Program Ownership: Design and manage foundational global programs, including the Global Partner Onboarding curriculum, the strategic Certification Frameworks tied to partner tiers, and the annual "Train-the-Channel" summit
Content Curation & Publishing: Own the centralized content taxonomy, version control, and publishing process. Act as the final quality gate to ensure all partner-facing content is accurate, consistent, and relevant
Metrics & Reporting: Own the top-level Enablement KPIs. Implement the reporting framework and regularly communicate partner experience impact and performance metrics to senior leadership and the Partner Channel organization

What we offer

Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires
Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education
Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company

Vice President, Sales Engineering

The Vice President of Sales Engineering will lead Axon’s global team of technica...

Location

United States , Boston

Salary:

228750.00 - 366000.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

12+ years in technical sales, pre-sales, or solution engineering roles
at least 5 years leading global or enterprise teams
proven experience scaling and operationalizing a high-growth, global sales engineering organization
strong technical understanding of cloud architecture, integrations, SaaS platforms, and data security
excellent communication, executive presence, and storytelling skills
able to translate complex technology into customer value
demonstrated success leading a globally diverse team
passion for Axon’s mission to protect life, accelerate justice, and build safer communities

Job Responsibility

Lead and scale a global Sales Engineering organization that delivers technical excellence and drives revenue growth
partner with Sales, Product, and Customer Success to align pre-sales technical strategy with Axon’s global business objectives
define and implement standardized technical discovery, solution design, and proposal processes that ensure consistency, speed, and quality
build, mentor, and empower high-performing regional and functional leaders across the sales engineering org
partner with Product and Engineering teams to represent customer feedback and inform product roadmaps
develop enablement programs, demo environments, and proof-of-concept assets that articulate the value of Axon’s connected ecosystem
drive executive-level customer engagements and strategic presentations showcasing Axon’s innovation and impact
measure team success through clear KPIs tied to sales velocity, technical win rates, and customer satisfaction

What we offer

Competitive salary and 401(k) with employer match
discretionary paid time off
paid parental leave for all
medical, dental, and vision plans
fitness programs
emotional & mental wellness support
learning & development programs
snacks in our offices

Fulltime

Director, Security Cloud Solution Architects

We are looking for a Director, Security Cloud Solution Architects to join our Fi...

Location

United States , New York

Salary:

130900.00 - 251900.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
6+ years experience working in a customer-facing role (e.g., internal and/or external)
6+ years experience leading technical projects, teams, or functions
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers

Job Responsibility

Coaches team on operating according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record
Leads team on orchestrating and collaborating across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction
Oversees team on anticipating and managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks
Executes work in compliance with industry and Microsoft guidelines and procedures
Leads team to continuously prioritize among competing demands in their work and identify where impact occurs with customers, ensuring alignment with business priorities and goals
Leads team on delivering solutions in line with company methodologies
Coaches team on guiding complex customers/partners towards a well-architected solution to increase retention and expansion opportunities
Provides guidance to team on articulating the value of Unified and supports sellers, partnering with account teams to build consumption plans aligned with appropriate services
Leads efforts to provide feedback to Unified Delivery Team on VBDs to refine and further develop content
Drives team on anticipating, identifying, escalating, and mitigating blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption for complex customers/scenarios

Fulltime

VP, Global Field Operations

PagerDuty is seeking a VP, Global Field Operations to join the team. This role i...

Location

United States

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

15+ years of experience in sales, revenue, or GTM operations with senior leadership experience (3rd line+) in growth companies
mix of public/private SaaS industry experience with company revenues of $500M+, ideally in a Rule of 40 environment
demonstrated experience as a strategic thought leader, driving transformative global strategies and optimization initiatives to align sales and customer success motions and processes with revenue goals.
demonstrated experience leading and scaling global teams with proven ability to attract, develop, and retain top talent
strong financial acumen and expertise in sales planning, processes, and management methodologies across different segments and geographies
very confident with Salesforce.com CRM and data-driven approach to business analysis, visualization, decision-making, highly effective communication and cross-functional collaboration skills with the ability to influence executives and gain consensus across stakeholders

Job Responsibility

Lead a global team across regional operations, centralized global operations, sales strategy and planning, and sales enablement
establish scalable Revenue Operations, including pricing and deal support, quote-to-cash optimization, and technology deployment to enhance productivity
lead sales, partner, and customer success strategy development and annual planning cycles, prioritizing strategic initiatives and ensuring alignment with company financial plans and objectives
design and implement territory planning, capacity modeling, and target assignment using market insights, propensity models, and industry benchmarks to optimize field organization performance
partner with sales and customer success leadership and finance to design, implement, and monitor compensation plans that drive organizational priorities and healthy attainment levels
develop reporting and analytics that provide actionable insights for management decision-making and measurable impact on field effectiveness
support sales and customer success operating rhythm and management discipline, including forecasting, pipeline management, QBRs, and quarterly board reporting
deliver enablement programs in partnership with sales and customer success leadership, to ensure our customer-facing teams are equipped to sell and support our diversifying product portfolio
build and scale high-engagement global teams while maintaining effective field communication programs and vendor/contract management

What we offer

Competitive salary
comprehensive benefits package
flexible work arrangements
company equity
ESPP (Employee Stock Purchase Program)
retirement or pension plan
generous paid vacation time
paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Global Data Privacy Counsel

We are looking for a senior attorney with extensive experience in global data pr...

Location

United States , Atlanta

Salary:

Not provided

Arrive

Expiration Date

Until further notice

Requirements

Juris Doctor degree from a reputable, accredited U.S. law school
Active license in good standing with one or more U.S. state bars (Georgia preferred)
10+ years of progressive experience in data privacy and cybersecurity legal matters, with significant in-house experience at a high-growth, technology-driven company
Deep expertise and knowledge of and hands-on experience with U.S. and international data privacy, cybersecurity, and compliance laws and frameworks (including GDPR, CCPA/CPRA, PCI-DSS, ISO certifications, and other relevant global standards) and leading-edge AI regulations and frameworks
Demonstrated success in providing strategic legal counsel that balances risk management with enabling innovation and business growth, particularly in payments and data-driven initiatives
Proven experience leading global privacy and data protection programs, including managing privacy and data protection risk frameworks and governance
Experience managing external counsel, auditors, and regulators
Proven ability to lead, develop, and inspire diverse, global teams, including direct leadership experience with Data Protection Officers and other privacy professionals
Strong business acumen with the ability to translate complex legal concepts into clear, actionable advice that aligns with business objectives and supports deal-making and sales acceleration
Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels, including senior executives and cross-functional teams globally

Job Responsibility

Serve as a trusted strategic legal advisor to executive leadership, business unit and function heads, and the governance committees on global privacy, data protection, and cybersecurity risks, as well as opportunities aligned with rapid business growth and innovation
Design, lead, and continuously evolve the global privacy and data protection program, ensuring it not only meets regulatory requirements but also supports scalable growth and competitive advantage in a fast-paced, high-growth environment
Partner closely with product, technology, payments, data, software and hardware sales, marketing, and strategy teams to embed privacy-by-design and data governance principles into all data-driven and payment-related initiatives
Advise on privacy, data protection, cross-border data processing, and emerging technologies (AI and machine learning), in connection with parking, public transport and other urban mobility technologies and data services (B2B, B2C), to help the company navigate these complex regulatory environments while accelerating innovation
Balance risk management with enabling agility—help business units achieve their ambitious growth objectives without compromising compliance or customer trust
Lead and manage a global, unified privacy and data protection team, including the EU Data Protection Officer and EU Privacy Program Manager, and serve as the global privacy and data protection leader responsible for harmonizing privacy and data protection practices across all regions
Act as the company’s U.S. and Canada Privacy Officer, overseeing all U.S.-specific and Canada-specific aspects of the global privacy and data protection program
Own enterprise-wide development, implementation, and continuous improvement of privacy and data protection policies, standards, and frameworks aligned with relevant global privacy and data protection-related regulations
Develop and maintain a privacy and data protection risk management framework and a dashboard of key privacy metrics to inform leadership decision making and monitor program effectiveness in a high-growth environment
Lead privacy and data protection audits and program assessments to ensure compliance and identify areas for improvement aligned with rapid company growth

Team Lead, Global Scale

Confluent

Location:
Brazil , Sao Paulo

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 01, 2026

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