CrawlJobs Logo

Team Lead Customer Success - DACH

appinio.com Logo

Appinio

Location Icon

Location:
Germany , Hamburg

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As Appinio continues to revolutionise and conquer the market research industry, we are dedicated to continuously delivering exceptional experiences to our clients. Our Customer Success Team plays a fundamental role in this mission and supports clients to fully leverage the power of our platform. As we continue to grow, we are seeking a Team Lead Customer Success - DACH to join our team. As Team Lead Customer Success Management, you will be instrumental in building and leading one of our dynamic teams of Customer Success Managers (CSMs) in the DACH region. Your focus will lie on fostering the team's development through market research expertise, an unwavering commitment to exceeding customer expectations, and consistently achieving ambitious success metrics. The role centres around coaching and supporting the CSMs in your team in their strategic initiatives including active engagement with key customers. You will report directly to our Interim head of DACH and collaborate closely with our Sales, Product, and Marketing teams to align our strategies for maximum impact.

Job Responsibility:

  • Lead, develop, and strategically recruit a high-performing team of 6-9 customer success managers in the DACH region, each overseeing a dedicated portfolio of up to 20 customers within a specific vertical
  • Prioritise coaching and empowerment for Customer Success Managers, fostering a culture of growth and continuous skill development to consistently elevate performance standards
  • Leverage a profound understanding of market research, innovative methodologies, and comprehensive knowledge of industry and market dynamics to comprehend customer needs and shape the future of the CS role
  • Innovate and refine processes, playbooks, and best practices by consistently exploring new strategies, technologies, and approaches to enhance the CS team's performance and elevate the overall customer experience
  • Collaborate with the Interim Head Of DACH and other team leads on developing and executing the overall vision and strategy in CS
  • Collaboratively drive the achievement of business and revenue objectives with your team and across markets collaborating with the local CS Teams

Requirements:

  • 5+ years of Market research experience with in-depth methods and industry knowledge or similar experience in a related field/industry
  • 3+ years of leadership experience with a proven track record in leading high-performing teams, particularly in significant turnaround or fast scale-up environments
  • experience in supporting and consulting B2B customers - ideally in market research agencies and providers, SaaS, management consulting, or advertising/communication
  • a high level of energy, focus, and drive, coupled with an ability to swiftly adjust to changing priorities and aspiration to create the best-in-class Customer Success function, aiming to make a significant impact in your role
  • a strong results focus, consistently achieving ambitious growth targets regularly
  • communicate confidently, clearly, and transparently in both German and English, facilitating seamless interactions across diverse teams and stakeholders
What we offer:
  • Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
  • Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
  • All the hardware you need and your own MacBook
  • If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space
  • If you are located in Germany or Spain, you will have access to a Subsidised Urban Sports Club membership
  • In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces

Additional Information:

Job Posted:
December 06, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Appinio - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Team Lead Customer Success - DACH

Team Lead Sales

7Learnings is seeking a full-time Team Lead Sales to join us in Berlin, responsi...
Location
Location
Germany , Berlin
Salary
Salary:
75000.00 - 150000.00 EUR / Year
7learnings.com Logo
7Learnings
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in B2B SaaS sales, with a proven track record of consistently meeting or exceeding revenue goals
  • Demonstrated success in selling complex solutions to mid-market or enterprise customers in the DACH region
  • Excellent leadership, communication, and cross-functional collaboration skills
  • Native or C2 German and Business Fluent English (C1/C2) are required
  • High proficiency in CRM software (e.g., HubSpot, Salesforce)
  • 1+ year of experience in a Sales Team Lead or managerial role, including direct people management responsibilities (coaching, hiring, performance management)
Job Responsibility
Job Responsibility
  • Lead, mentor, and coach a growing team of Account Executives (AEs) to achieve and exceed individual and team targets
  • Conduct regular 1:1s, performance reviews, and training sessions to foster continuous professional development
  • Spearhead recruiting and onboarding of new sales talent
  • Maintain a high-performance culture focused on execution, data-driven decisions, and accountability
  • Define and refine the sales strategy for the core DACH market and the expanding UK market
  • Collaborate closely with Marketing to optimize lead generation, qualification processes, and sales enablement materials
  • Report key sales metrics (pipeline, conversion rates, forecast accuracy) directly to our Director Sales
  • Own and optimize the end-to-end sales process within our CRM (HubSpot)
  • Identify bottlenecks and implement best practices in closing techniques, negotiation, and contract management
  • Ensure accurate sales forecasting, pipeline management, and predictable revenue generation
What we offer
What we offer
  • 30 days of annual leave
  • Flexible working hours
  • 3 days home office per week
  • Free usage of the gym located in the office building
  • Regular team events and activities
  • A trusting working atmosphere, independent areas of responsibility and regular, constructive feedback
  • Fulltime
Read More
Arrow Right

Team Lead Account Management

As our Team Lead Account Management, you’ll play a key role in driving customer ...
Location
Location
Germany , Berlin
Salary
Salary:
85000.00 - 110000.00 EUR / Year
join.com Logo
join.com
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in Account Management, Customer Success, or Sales
  • At least 2–3 years in a leadership or mentoring role
  • Proven track record of driving customer retention and business growth through strategic account management
  • Exceptional communication and interpersonal skills
  • Strong analytical and problem-solving mindset
  • Experience using CRM tools (ideally HubSpot)
  • Proactive, empathetic, and structured leadership style
  • Fluent in German and English
Job Responsibility
Job Responsibility
  • Lead, coach, and develop a team of Account Managers to achieve individual and team goals
  • Define and implement scalable processes that drive customer satisfaction, retention, and account growth
  • Act as an escalation point for complex client challenges and high-value opportunities
  • Partner closely with Sales, Product, and Marketing to ensure a seamless customer journey
  • Use CRM data to analyse performance, forecast results, and identify improvement opportunities
  • Foster a culture of accountability, collaboration, and continuous learning within your team
  • Balance strategic oversight with hands-on support to help customers unlock the full value of JOIN’s platform
What we offer
What we offer
  • Apple hardware (MacBook)
  • Team events (Brunches, sports activities, and quarterly gatherings in Berlin)
  • 104 days per year remote (post-probation)
  • Competitive salary
  • Relocation support (Assistance with paperwork, travel, and one month of furnished accommodation)
  • Fulltime
Read More
Arrow Right

Account Executive, Enterprise DACH

At Atlassian, we aim to unleash the potential of every team through the power of...
Location
Location
Germany , Munich
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of quota-carrying enterprise software sales experience
  • experience growing enterprise accounts, and applying strategy that results in greater outcomes
  • extensive experience working with large enterprise customers in the DACH region
  • experience engaging and building C-level and executive relationships
  • know how to create alignment and orchestrate internal account teams
  • experience managing key customer relationships and closing strategic sales opportunities
  • experience using a CRM to achieve and correlate key performance metrics
  • lead territory and strategic account plans
  • experience leading account teams to promote successful customer outcomes
  • proactively engage with customers with a consultative approach to discovering new opportunities
Job Responsibility
Job Responsibility
  • develop and implement named Account or Territory plans geared at maximising expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success
  • develop and execute strategic sales plans to achieve company sales goals
  • identify and qualify leads, build relationships with decision makers, understand customer needs, deliver sales presentations, negotiate contracts, and closing deals
  • develop relationships with C-level and other executive relationships
  • understand client needs and propose appropriate solutions to meet those needs
  • collaborate with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction
  • negotiate contracts and pricing agreements with clients
  • provide accurate forecasting and account planning and sales forecasts to management
  • stay updated on industry trends and competitors to maintain a competitive edge
  • travel to meet clients and attend industry events
What we offer
What we offer
  • health coverage
  • paid volunteer days
  • wellness resources
  • Fulltime
Read More
Arrow Right
New

Director, Commercial Customer Success and Account Management - EMEA

Navan is looking for an exceptional Director, Commercial Customer Success and Ac...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
navan.com Logo
Navan
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in Account Management, Customer Success, Implementations, Sales or similar customer-facing roles within high-growth SaaS or technology companies
  • 3+ years of leadership experience, managing managers or large teams
  • Proven track record of scaling account management teams and achieving revenue and renewal targets
  • Strong experience in the travel and expense industry is highly preferred
  • Expertise with MEDDPICC or Command of the Message methodologies
  • Exceptional communication and relationship-building skills, including experience engaging with C-level executives
  • Strong project management, analytical, and problem-solving skills, with a bias for action
  • London-based or willing to relocate
  • Fluency in English required
Job Responsibility
Job Responsibility
  • Scale and lead the Commercial Customer Success segment, building a high-performing team of Customer Success Managers across UK, France and DACH
  • Own all post-sales activities for Commercial customers, including onboarding, adoption, renewals, upsells and expansion
  • Partner closely with Sales and Implementation to ensure smooth transitions and fast onboarding for new Commercial customers
  • Develop and execute strategic account management frameworks specifically tailored to scale the Commercial segment
  • Establish performance goals and KPIs for your team, ensuring accountability and alignment with growth objectives
  • Act as an escalation point for key Commercial accounts and support CSMs in executive-level conversations
  • Build strong cross-functional partnerships to advocate for Commercial customer needs and influence the product roadmap
  • Analyze Commercial portfolio performance, forecast revenue growth, and proactively address risk to ensure retention and expansion
  • Create and implement process improvements to enhance scalability, efficiency, and customer experience in the Commercial and Scaled segment
  • Serve as a player-coach, modeling best practices for customer engagement, QBRs, and executive business reviews
What we offer
What we offer
  • Generous medical plans, dental, and vision benefits with premiums covered by Navan
  • Various insurance options designed to cover each family's needs
  • Paid parental and bereavement leave
  • Subsidized commuter benefits
  • Mental health support
  • Connectivity stipends
  • Pet insurance
  • Lunches and happy hours
  • Fulltime
Read More
Arrow Right
New

Director, Commercial Customer Success and Account Management - EMEA

Navan is looking for an exceptional Director, Commercial Customer Success and Ac...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
navan.com Logo
Navan
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in Account Management, Customer Success, Implementations, Sales or similar customer-facing roles within high-growth SaaS or technology companies
  • 3+ years of leadership experience, managing managers or large teams
  • Proven track record of scaling account management teams and achieving revenue and renewal targets
  • Strong experience in the travel and expense industry is highly preferred
  • Expertise with MEDDPICC or Command of the Message methodologies
  • Exceptional communication and relationship-building skills, including experience engaging with C-level executives
  • Strong project management, analytical, and problem-solving skills, with a bias for action
  • Berlin-based role (or willing to relocate)
  • Fluency in English required
Job Responsibility
Job Responsibility
  • Scale and lead the Commercial Customer Success segment, building a high-performing team of Customer Success Managers across UK, France and DACH
  • Own all post-sales activities for Commercial customers, including onboarding, adoption, renewals, upsells and expansion
  • Partner closely with Sales and Implementation to ensure smooth transitions and fast onboarding for new Commercial customers
  • Develop and execute strategic account management frameworks specifically tailored to scale the Commercial segment
  • Establish performance goals and KPIs for your team, ensuring accountability and alignment with growth objectives
  • Act as an escalation point for key Commercial accounts and support CSMs in executive-level conversations
  • Build strong cross-functional partnerships to advocate for Commercial customer needs and influence the product roadmap
  • Analyze Commercial portfolio performance, forecast revenue growth, and proactively address risk to ensure retention and expansion
  • Create and implement process improvements to enhance scalability, efficiency, and customer experience in the Commercial and Scaled segment
  • Serve as a player-coach, modeling best practices for customer engagement, QBRs, and executive business reviews
What we offer
What we offer
  • Generous medical plans, dental, and vision benefits with premiums covered by Navan
  • Various insurance options designed to cover each family's needs
  • Paid parental and bereavement leave
  • Subsidized commuter benefits
  • Mental health support
  • Connectivity stipends
  • Pet insurance
  • Lunches and happy hours
  • Fulltime
Read More
Arrow Right
New

Director, Commercial Customer Success and Account Management - EMEA

Navan is looking for an exceptional Director, Commercial Customer Success and Ac...
Location
Location
France , Paris
Salary
Salary:
Not provided
navan.com Logo
Navan
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in Account Management, Customer Success, Implementations, Sales or similar customer-facing roles within high-growth SaaS or technology companies
  • 3+ years of leadership experience, managing managers or large teams
  • Proven track record of scaling account management teams and achieving revenue and renewal targets
  • Strong experience in the travel and expense industry is highly preferred
  • Expertise with MEDDPICC or Command of the Message methodologies
  • Exceptional communication and relationship-building skills, including experience engaging with C-level executives
  • Strong project management, analytical, and problem-solving skills, with a bias for action
  • Paris-based role (or willing to relocate)
  • Fluency in English required
Job Responsibility
Job Responsibility
  • Scale and lead the Commercial Customer Success segment, building a high-performing team of Customer Success Managers across UK, France and DACH
  • Own all post-sales activities for Commercial customers, including onboarding, adoption, renewals, upsells and expansion
  • Partner closely with Sales and Implementation to ensure smooth transitions and fast onboarding for new Commercial customers
  • Develop and execute strategic account management frameworks specifically tailored to scale the Commercial segment
  • Establish performance goals and KPIs for your team, ensuring accountability and alignment with growth objectives
  • Act as an escalation point for key Commercial accounts and support CSMs in executive-level conversations
  • Build strong cross-functional partnerships to advocate for Commercial customer needs and influence the product roadmap
  • Analyze Commercial portfolio performance, forecast revenue growth, and proactively address risk to ensure retention and expansion
  • Create and implement process improvements to enhance scalability, efficiency, and customer experience in the Commercial and Scaled segment
  • Serve as a player-coach, modeling best practices for customer engagement, QBRs, and executive business reviews
What we offer
What we offer
  • Generous medical plans, dental, and vision benefits with premiums covered by Navan
  • Various insurance options designed to cover each family's needs
  • Paid parental and bereavement leave
  • Subsidized commuter benefits
  • Mental health support
  • Connectivity stipends
  • Pet insurance
  • Lunches and happy hours
  • Fulltime
Read More
Arrow Right

Strategic Account Executive

We're hiring a Strategic Account Executive for the DACH region. This is a pivota...
Location
Location
Switzerland
Salary
Salary:
Not provided
jfrog.com Logo
JFrog
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven Performer: A consistent history of exceeding quotas over 7+ years in complex B2B SaaS sales, closing high-value deals within major enterprise accounts
  • Expert Account Grower: A master of the existing customer base, able to strategically grow a portfolio through sophisticated upselling and cross-selling techniques
  • Consultative Seller: The ability to act as a trusted advisor, leading compelling product demos and articulating the business value of a technical platform
  • Deal Commander: Full ownership of the sales cycle, from meticulous pipeline management and forecasting to expert negotiation and closing
  • Technically Credible: A strong aptitude for technology that allows you to engage confidently with both technical and business leaders
  • Methodology Driven: Deep, practical application of MEDDPICC is required. Knowledge of Force Management and Powermapping is a strong plus
  • Business-level German fluency (written and spoken) is required, in addition to English
  • Deep understanding of the DACH business culture, including its emphasis on formality, punctuality, and the long-term investment required for trust-building
  • Familiarity with regulations like GDPR, DORA, NIS2 and AI Act, with the ability to confidently explain compliance measures to prospects is a huge benefit
  • A "proof-oriented" sales strategy, leveraging data, ROI analyses, and customer success stories to address the DACH region's cautious and risk-averse approach to new technologies
Job Responsibility
Job Responsibility
  • Strategic Account Expansion: Proactively identify, develop, and close upsell and cross-sell opportunities within a defined portfolio of large enterprise accounts
  • Relationship Management: Cultivate and nurture strong, long-term relationships with key decision-makers and influencers at all levels, including C-suite executives, within your existing client base
  • Consultative Solution Selling: Act as a trusted advisor, deeply understanding client pain points, evolving needs, and strategic objectives. Tailor and articulate how JFrog's solutions provide quantifiable business value, de-risking existing operations and enhancing their software delivery pipelines
  • Full Sales Cycle Management: Own the entire sales cycle for high-value expansion deals, from opportunity identification and qualification to complex negotiation and closing
  • Business Planning & Forecasting: Develop and execute comprehensive account plans aligned with customer priorities and JFrog's strategic goals. Maintain a robust pipeline, accurately forecast sales activities, and report performance using Salesforce
  • Cross-Functional Collaboration: Partner closely with internal teams including Channel, Customer Success, Solution Engineering, Product, Marketing, and Legal to ensure seamless customer enablement, strategic alignment, and continuous value delivery
What we offer
What we offer
  • Uncapped Compensation: A competitive base salary complemented by a robust commission structure, with accelerators for exceeding quota and incentives for multi-year contracts and recurring revenue
  • Monthly wellbeing allowances
  • RSU Equity
  • Generous Paid Time Off (vacation, public holidays, personal/compassion days) and paid parental leave
  • Remote work and flexible schedules to support work-life balance
  • Access to dedicated learning and development funds for external training, certifications, and conferences
  • Structured mentorship programs and clear career progression paths
  • Opportunities for internal career mobility within a fast-growing global company
  • Investment in cutting-edge sales tools and engaging projects that challenge and inspire
  • Regular feedback and recognition programs to celebrate your achievements
  • Fulltime
Read More
Arrow Right
New

Team Lead Corporate Sales DACH

We are looking for a highly operational, people-centric, and emotionally intelli...
Location
Location
Germany , Leipzig
Salary
Salary:
Not provided
staffbase.com Logo
Staffbase
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5 years of experience in managing and owning complex B2B sales projects – ideally in software/SaaS sales
  • Several years of experience in sales leadership with strong coaching skills and the ability to develop people in communication and sales techniques
  • Strong closing abilities and a track record of consistently meeting or exceeding targets
  • Strong outbound mentality, advanced pitching skills and structured pipeline management
  • High emotional intelligence and strong ability to identify and understand customer needs
  • Previous collaboration with communication departments, IT, HR, and C-level decision-makers
  • Passion, humor and enthusiasm
  • Excellent communication and negotiation skills in German (C2) and business-proficient English skills
Job Responsibility
Job Responsibility
  • Coaching, developing, and inspiring a team of Corporate Account Executives
  • Leading by example through hands-on deal involvement
  • Guiding your team in negotiation, objection handling, pitching, and executive presence
  • Driving pipeline creation and outbound initiatives together with the team
  • Supporting complex sales cycles with multiple stakeholders
  • Overseeing team performance and supporting quarterly and annual targets
  • Collaborating closely with Sales Leadership, Sales Enablement, Solutions Engineering, Customer Success, SDR, and Marketing
  • Identifying talent gaps and hiring new team members
What we offer
What we offer
  • Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
  • Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
  • Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
  • Support - we’re offering a company pension scheme
  • Volunteers Day - you’ll get one day off per year for supporting a social project
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Poland Jobs Germany Jobs Ireland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy